A-line / Ball Gown Strapless Asymmetrical Satin Organza Wedding Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Tried to see the size guide but it won't load, get a warning message at mouse point.

  I would like to know what the W is on the 16 and above size options please.

  By G Hill 06 / 03 / 2012

  Dear G Hill,
  Size 16W is a bigger size than size 16. Please refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  Or you can find the size chart on the product page. Just scroll the page down and you will see it below the model's measurements chart. Hope you enjoy your shopping here:)

  By Smile 07 / 03 / 2012

  Was this answer helpful? (0) (0)

• Parcel weight?

  I have just tracked my wedding dress via UPS and I am looking forward to receive it. On the LITB site you quote:
  Net Weight: 2kg
  Shipping Weight: 2.48kg
  
  but on the UPS site on 'Additional Information' they show
  Type:Package
  Weight:0.50 kg
  
  I am just worried there might be a mistake
  
  Thank you

  By Ioanna 05 / 03 / 2012

  Dear Ioanna,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• steel bones corsaire

  Dear all,
  
  I will be very grateful if you could recommend few dresses with the same type of corset (steel bones), I tried it in a shop that this type of corset suit me perfectly.
  
  I'm looking for a chapel train, A=line, strap less wedding dress. Eventually with ruffles.
  
  Many thanks for your help on this.
  
  Best regards
  
  Yolande

  By Yolande 04 / 03 / 2012

  Dear Yolande,
  Here is a link for strapless A-line wedding dress with chapel train:
  http://www.lightinthebox.com/ns/a-line_v1556t0/strapless_v1572t0/chapel-train_v1898t0/wedding-dresses_c1181
  If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 05 / 03 / 2012

  Was this answer helpful? (0) (0)

• Does anyone think this dress can be worn for a graduation

  I ask this question be cause I'm graduating in May and so far I found this dress because it is very pretty and very affordable so I was wondering can I pull this off for my graduation

  By Justine 01 / 03 / 2012

  Dear Justine,
  Yes, I think this dress would be perfect for a graduation. Hope you enjoy your shopping here:)

  By Smile 01 / 03 / 2012

  Was this answer helpful? (0) (0)

• shipping price

  Hello, could you please tell me what would be the shipping cost to Croatia for this dress, Thanx

  By Sanja 22 / 02 / 2012

  Dear Sanja,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (1) (0)

• I am worried that it won't look good once on. Can you guarantee return if I don't love it on me?

  It's my one and only wedding and I love this dress. I'm just worried that if I try it on it won't look good on my. I want to order this dress right now but am afraid that if it doesn't look right on me I might not be able to return it as the return policy is not cut and dry. Can I be sure to be able to return this if I don't love it on me as much as I love it here? Thank you

  By Jennifer 05 / 02 / 2012

  Dear Jennifer,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• I would like to purchase, but wonder if it's possible to return.

  There are several wedding dresses that are catching my eye; I'm interested in purchasing, but cannot tell how they'll look without trying them on. If I don't get any alterations done, can I purchase to try on, and return the one(s) that don't work?

  By Alayna 28 / 01 / 2012

  Dear Alayna,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• Size issue

  Hi,
  I have just ordered the A-line ball gown for my wedding. I decided to select a standard size thinking it would be easier as all my meansurements lined up, except hallow to hem. I am at least 5-6 inches shorter than this standard measurement and I didn't think this would affect me because its a short dress. I am trying desparatly to contact someone so I can confirm my true measurement but I can't find a way to contact them and it seems my only option is to cancel my order and re-order. Can you please clarify if this difference on this dress will impact greatly on the look? Is there some way to contact someone? PLEASE HELP.

  By Sherridan 26 / 01 / 2012

  Dear Sherridan,
  After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to have a different color than the ones listed? Thanks

  Is it possible to have a different color than the ones listed? Thanks

  By Jackie 10 / 01 / 2012

  Dear Jackie,
  No, the dress only comes in the colors listed at this moment. lease look over the alternative styles or colors that we currently have on offer. Sorry for any inconvenience caused.

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• I have a quite flat chest,wear a 34A bra,will u be able to model less curvy top of this dress?

  With other words the difference in inches is minimal when I measure area under my breasts and on the breast. I want a dress which would be cut like an A cup bra, not B (or C), cause for example if we take a girl who wears 32B (or C) bra and a girl who wears 34 A bra, their measurements wud be similar, but the shape of the top part of the dress would be a bit different.I hope I could explain clearly what I wanted to say. Thank you.Looking forward to your reply!!!.

  By Giedre 06 / 01 / 2012

  Dear Giedre,
  Yes, the top would be made less curvy for smaller bust size. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.

  By Smile 08 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Tried to see the size guide but it won't load, get a warning message at mouse point.

  I would like to know what the W is on the 16 and above size options please.

  By G Hill 06 / 03 / 2012

  Dear G Hill,
  Size 16W is a bigger size than size 16. Please refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  Or you can find the size chart on the product page. Just scroll the page down and you will see it below the model's measurements chart. Hope you enjoy your shopping here:)

  By Smile 07 / 03 / 2012

  Was this answer helpful? (0) (0)

• steel bones corsaire

  Dear all,
  
  I will be very grateful if you could recommend few dresses with the same type of corset (steel bones), I tried it in a shop that this type of corset suit me perfectly.
  
  I'm looking for a chapel train, A=line, strap less wedding dress. Eventually with ruffles.
  
  Many thanks for your help on this.
  
  Best regards
  
  Yolande

  By Yolande 04 / 03 / 2012

  Dear Yolande,
  Here is a link for strapless A-line wedding dress with chapel train:
  http://www.lightinthebox.com/ns/a-line_v1556t0/strapless_v1572t0/chapel-train_v1898t0/wedding-dresses_c1181
  If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 05 / 03 / 2012

  Was this answer helpful? (0) (0)

• Does anyone think this dress can be worn for a graduation

  I ask this question be cause I'm graduating in May and so far I found this dress because it is very pretty and very affordable so I was wondering can I pull this off for my graduation

  By Justine 01 / 03 / 2012

  Dear Justine,
  Yes, I think this dress would be perfect for a graduation. Hope you enjoy your shopping here:)

  By Smile 01 / 03 / 2012

  Was this answer helpful? (0) (0)

• Size issue

  Hi,
  I have just ordered the A-line ball gown for my wedding. I decided to select a standard size thinking it would be easier as all my meansurements lined up, except hallow to hem. I am at least 5-6 inches shorter than this standard measurement and I didn't think this would affect me because its a short dress. I am trying desparatly to contact someone so I can confirm my true measurement but I can't find a way to contact them and it seems my only option is to cancel my order and re-order. Can you please clarify if this difference on this dress will impact greatly on the look? Is there some way to contact someone? PLEASE HELP.

  By Sherridan 26 / 01 / 2012

  Dear Sherridan,
  After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to have a different color than the ones listed? Thanks

  Is it possible to have a different color than the ones listed? Thanks

  By Jackie 10 / 01 / 2012

  Dear Jackie,
  No, the dress only comes in the colors listed at this moment. lease look over the alternative styles or colors that we currently have on offer. Sorry for any inconvenience caused.

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• I have a quite flat chest,wear a 34A bra,will u be able to model less curvy top of this dress?

  With other words the difference in inches is minimal when I measure area under my breasts and on the breast. I want a dress which would be cut like an A cup bra, not B (or C), cause for example if we take a girl who wears 32B (or C) bra and a girl who wears 34 A bra, their measurements wud be similar, but the shape of the top part of the dress would be a bit different.I hope I could explain clearly what I wanted to say. Thank you.Looking forward to your reply!!!.

  By Giedre 06 / 01 / 2012

  Dear Giedre,
  Yes, the top would be made less curvy for smaller bust size. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.

  By Smile 08 / 01 / 2012

  Was this answer helpful? (0) (0)

• is a size 26 the biggest size for this dress

  i saw this dress and fell in love with it..im getting married in a few months and really wanted this dress but i need it in at least a 28

  By jay 17 / 12 / 2011

  Dear jay,
  If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.
  
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 18 / 12 / 2011

  Was this answer helpful? (0) (0)

• kann ich dieses Kleid, wenn ich es Maßschneidern lasse, auch in Narzisse erhalten? :]

  ..........................................................................

  By Justiné 11 / 02 / 2012

  Liebe(r) Justiné,
  vielen Dank für Ihre Frage. Dieses Kleid ist in der Narzisse Farbe leider nicht erhältlich. Die verfügbaren Farben für dieses Kleid sind Elfenbeinweiß, Weiß, Champagner und Rosa. Wir hoffen, daß Sie unter diesen Farben eine Lieblingsfarbe finden!
  MfG

  By Emma 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• Gibt es das Modell Charmian noch?

  Hallo,
  ich bin interessiert an einem Brautkleid. Leider kann ich es zur Zeit online nicht mehr finden. Bisher konnte ich es immer unter dem Namen Charmian und folgendem Link finden
  http://www.lightinthebox.com/de/Charmian_p40957.html.
  Ist dieses Kleid noch zu erwerben oder haben Sie es nicht mehr im Sortiment?
  
  Mit besten Grüßen
  
  Silke Schudeja

  By Silke Schudeja 10 / 02 / 2012

  Liebe(r) Silke Schudeja,
  Leider ist das Modell Charmian nicht mehr erhältlich. Vielen Dank für Ihr Interesse. Wir bieten eine Riesenauswahl an prächtigen Kleidern und hoffen, daß Sie Ihren Lieblingsstil finden!
  MfG

  By Emma 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Parcel weight?

  I have just tracked my wedding dress via UPS and I am looking forward to receive it. On the LITB site you quote:
  Net Weight: 2kg
  Shipping Weight: 2.48kg
  
  but on the UPS site on 'Additional Information' they show
  Type:Package
  Weight:0.50 kg
  
  I am just worried there might be a mistake
  
  Thank you

  By Ioanna 05 / 03 / 2012

  Dear Ioanna,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• shipping price

  Hello, could you please tell me what would be the shipping cost to Croatia for this dress, Thanx

  By Sanja 22 / 02 / 2012

  Dear Sanja,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (1) (0)

• I would like to purchase, but wonder if it's possible to return.

  There are several wedding dresses that are catching my eye; I'm interested in purchasing, but cannot tell how they'll look without trying them on. If I don't get any alterations done, can I purchase to try on, and return the one(s) that don't work?

  By Alayna 28 / 01 / 2012

  Dear Alayna,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• Mon mariage est le 7 avril !! si je commande cette robe sera t elle livrée à temps???

  Je voudrai être sur de la date de livraison !!!

  By LACABANNE 25 / 02 / 2012

  Bonjour,
  Pour estimer les délais, veuillez consulter la page suivante:
  http://www.lightinthebox.com/fr/knowledge-base/c1026/a1245.html
  Bon shopping.
  Cordialement

  By Océane 26 / 02 / 2012

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• Realizan entregas en Buenos Aires, Argentina? Cuanto demoran en hacerla? Gracias

  NASTASYA - Vestido de Novia de Organza y Satén; ese seria el que me interesa!

  By Gime 04 / 01 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Sí, enviamos los producto a dicha dirección.
  para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
  Una vez confirmemos su pago, este producto necesita 13-15 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
  Saludos
  LightInTheBox

  By Olivia 06 / 01 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I am worried that it won't look good once on. Can you guarantee return if I don't love it on me?

  It's my one and only wedding and I love this dress. I'm just worried that if I try it on it won't look good on my. I want to order this dress right now but am afraid that if it doesn't look right on me I might not be able to return it as the return policy is not cut and dry. Can I be sure to be able to return this if I don't love it on me as much as I love it here? Thank you

  By Jennifer 05 / 02 / 2012

  Dear Jennifer,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

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