Update: I was contacted immediately after this review and even received a phone call with instructions on how to resolve the issue with sizing. I sent more detailed information and pictures and customer service was very helpful when I provided incomplete data. Bottom line is I took the dress to a local seamstress and received an estimate for alterations which I then submitted. A short time later I received a reply stating that this amount will be credited to my method of payment. I'm really impressed on how this was handled and highly recommend this company.