A-line High Neck Knee-length Chiffon Bridesmaid/ Wedding Party Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• I was just wandering can you order the dress without the flowers on it?

  I was just wandering can you order the dress without the flowers on it?

  By Debi 06 / 05 / 2012

  Dear Debi,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 05 / 2012

  Was this answer helpful? (0) (0)

• --------

  i want this dress so much but it short i want it long .. can you make it longer ? and i will pay more
  pleas !!!! :(

  By nouf 28 / 03 / 2012

  Dear nouf,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for tea-length dress, please refer to the link:
  http://www.lightinthebox.com/narrow/tea-length_v1280t0/special-occasion-dresses_c2048

  By Smile 29 / 03 / 2012

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• Stock

  Is there enough of these dresses in stock? I will potentially need 4-5 in the royal blue for my wedding next summer!
  
  Look forward to hearing from you!

  By Brittany 24 / 03 / 2012

  Dear Brittany,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 25 / 03 / 2012

  Was this answer helpful? (0) (0)

• Can I return a dress for full refund?

  We are looking at several styles and are not sure which one will suit us best. Can I order the 4 dresses and return the ones that do not fit our style?

  By Karen Hubbard 08 / 03 / 2012

  Dear Karen Hubbard,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (0)

• question?

  Hello,
  
  The estimate shipping date for my order is the 04 march 2012 will my order ship on this date?? can you please confirm as i am urgently waiting on my dress.
  
  Thank you for your help.

  By Niky 02 / 03 / 2012

  Dear Niky,
  If the estimate shipping date for your order is the 04 march 2012, then your order would be shipped on that date. Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 05 / 03 / 2012

  Was this answer helpful? (1) (0)

• I order a dress on the 9th of Feb and i am just wondering when will i recieve my order

  Hello Light in the box,
  
  I order a dress on the 9th of Feb and i am just wondering when will i recieve my order as the dress is for a wedding im attening the end of march and i am just stressing i dont recieve my order in time looking forward from hearing from you.
  
  A-line High Neck Knee-length Chiffon Bridesmaid/ Wedding Party Dress
  
  Thank you.

  By Niky 28 / 02 / 2012

  Dear Niky,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 29 / 02 / 2012

  Was this answer helpful? (1) (0)

• Can you send swatches of other colors?

  Hi,
  I am going to purchase this dress in royal blue, but I would like to see color swatches to order more of them. I know the colors are listed on your website but it is hard to visualize them all together (for a bridal party) online. Since I am purchasing one dress, would it be possible for you to send me color swatches of specific colors so I can see what they would look like together? It would be greatly appreciated and I would be willing to pay extra.

  By Mariann 03 / 02 / 2012

  Dear Mariann,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  And here is the link for all the swatches we have on offer:
  http://www.lightinthebox.com/c/swatches_3927

  By Smile 05 / 02 / 2012

  Was this answer helpful? (0) (0)

• i am ordering 3 of these dresses how much would the tax be estimated?

  as i am ordering 3 dresses i would need to know how much tax would be added. what company do you use to ship the dresses. thanks

  By natalie coope 26 / 01 / 2012

  Dear natalie coope,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is the dress in the picture the Royal Blue option? Thanks

  I would like to order the dress in the picture but want to double check that the colour is Royal Blue from the colour chart thanks

  By Kate 07 / 01 / 2012

  Dear Kate,
  Yes, the color shown in the picture is royal blue. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 09 / 01 / 2012

  Was this answer helpful? (0) (0)

• how much is the shipping cost?

  how much is the shipping cost?

  By Alena Nadheer 04 / 01 / 2012

  Dear Alena Nadheer,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 05 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• how much is the shipping cost?

  how much is the shipping cost?

  By Alena Nadheer 04 / 01 / 2012

  Dear Alena Nadheer,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 05 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I was just wandering can you order the dress without the flowers on it?

  I was just wandering can you order the dress without the flowers on it?

  By Debi 06 / 05 / 2012

  Dear Debi,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 05 / 2012

  Was this answer helpful? (0) (0)

• --------

  i want this dress so much but it short i want it long .. can you make it longer ? and i will pay more
  pleas !!!! :(

  By nouf 28 / 03 / 2012

  Dear nouf,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for tea-length dress, please refer to the link:
  http://www.lightinthebox.com/narrow/tea-length_v1280t0/special-occasion-dresses_c2048

  By Smile 29 / 03 / 2012

  Was this answer helpful? (0) (0)

• question?

  Hello,
  
  The estimate shipping date for my order is the 04 march 2012 will my order ship on this date?? can you please confirm as i am urgently waiting on my dress.
  
  Thank you for your help.

  By Niky 02 / 03 / 2012

  Dear Niky,
  If the estimate shipping date for your order is the 04 march 2012, then your order would be shipped on that date. Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 05 / 03 / 2012

  Was this answer helpful? (1) (0)

• Can you send swatches of other colors?

  Hi,
  I am going to purchase this dress in royal blue, but I would like to see color swatches to order more of them. I know the colors are listed on your website but it is hard to visualize them all together (for a bridal party) online. Since I am purchasing one dress, would it be possible for you to send me color swatches of specific colors so I can see what they would look like together? It would be greatly appreciated and I would be willing to pay extra.

  By Mariann 03 / 02 / 2012

  Dear Mariann,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  And here is the link for all the swatches we have on offer:
  http://www.lightinthebox.com/c/swatches_3927

  By Smile 05 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is the dress in the picture the Royal Blue option? Thanks

  I would like to order the dress in the picture but want to double check that the colour is Royal Blue from the colour chart thanks

  By Kate 07 / 01 / 2012

  Dear Kate,
  Yes, the color shown in the picture is royal blue. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 09 / 01 / 2012

  Was this answer helpful? (0) (0)

• How can I see a swatch in the other colors? What color is the blue i the photo.

  I'm using the dress for a second wedding (convalidation) ceremony in the catholic church did not necessarily want white or beige but I need to see swatches of the other colors will that be possible?

  By Sharon 14 / 12 / 2011

  Dear Sharon,
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 14 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Stock

  Is there enough of these dresses in stock? I will potentially need 4-5 in the royal blue for my wedding next summer!
  
  Look forward to hearing from you!

  By Brittany 24 / 03 / 2012

  Dear Brittany,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 25 / 03 / 2012

  Was this answer helpful? (0) (0)

• I order a dress on the 9th of Feb and i am just wondering when will i recieve my order

  Hello Light in the box,
  
  I order a dress on the 9th of Feb and i am just wondering when will i recieve my order as the dress is for a wedding im attening the end of march and i am just stressing i dont recieve my order in time looking forward from hearing from you.
  
  A-line High Neck Knee-length Chiffon Bridesmaid/ Wedding Party Dress
  
  Thank you.

  By Niky 28 / 02 / 2012

  Dear Niky,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 29 / 02 / 2012

  Was this answer helpful? (1) (0)

• i am ordering 3 of these dresses how much would the tax be estimated?

  as i am ordering 3 dresses i would need to know how much tax would be added. what company do you use to ship the dresses. thanks

  By natalie coope 26 / 01 / 2012

  Dear natalie coope,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• how much is the shipping cost?

  how much is the shipping cost?

  By Alena Nadheer 04 / 01 / 2012

  Dear Alena Nadheer,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 05 / 01 / 2012

  Was this answer helpful? (0) (0)

• Buenas noches, se podría cambiar el vestido por otra talla si me queda un poco grande?

  Necesito un vestido para una boda, y me he tomado las medidas. Creo que me corresponde una 12, pero se podría cambiar por una 10 una vez que lo recibo en mi domicilio?

  By Alejandra 29 / 01 / 2012

  Estimado/a cliente,
  Hola.
  Lo sentimos mucho por las molestias.
  Por favor contácte con nuestro servicio al cliente si quiere usted cambiar el pedido:
  http://www.lightinthebox.com/es/r/contact-us.html
  
  Vamos a ofrecerle un solución que le satisfacería.
  Saludos de LightInTheBox

  By Olivia 30 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Can I return a dress for full refund?

  We are looking at several styles and are not sure which one will suit us best. Can I order the 4 dresses and return the ones that do not fit our style?

  By Karen Hubbard 08 / 03 / 2012

  Dear Karen Hubbard,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (0)

• Can I exchange this dress for the price I bought it at after the price goes back up?

  My bridesmaid may have ordered a size or two to small could she return it for the discounted price that she bought it at even after the discount expires?

  By Adrienne 28 / 10 / 2011

  Dear Adrienne,
  For dress return or exchange, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 31 / 10 / 2011

  Was this answer helpful? (1) (0)

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