A-line Strapless Chapel Train Wedding Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• I am wondering if it would be possible to get this dress with the purple trim?

  Thank you for your time to answer this question

  By sarah 13 / 05 / 2012

  Dear Sarah,
  
  We do not have purple for the trim color. But you can choose grape for the trim. Grape is quite close to purple.
  
  Hope you enjoy shopping here. :)
  

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• measurement comparision

  Hai , my measurements doesn't correspond to any of your given sizes. My bust is 34" , waist 28", hips 34", hollow to floor 52" and my height is 65".Which one should i choose without going for the option of custom measurements.?
  please advice.....
  thank you.

  By Reshma 05 / 05 / 2012

  Dear Reshma,
  We recommend ordering the dress in size 6 or size 8. It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 06 / 05 / 2012

  Was this answer helpful? (0) (0)

• How long it takes to get shipment for goods bought ,and what is the preffered mode of payment.

  Don't you sell male wedding clothes too and accessories?
  
  Thank,
  
  David

  By David Abah 26 / 04 / 2012

  Dear David Abah,
  We will need a tailoring period of 17-22 working days and shipping time of 3-8 days.
  
  And we make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/
  
  Also, we do not offer male wedding clothes and here is the link for accessories:
  http://www.lightinthebox.com/c/accessories_3348
  Hope you enjoy your shopping here:)

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• question

  Dear Customer Services,
  Is a petticoat needed for under this dress? If yes, which one would you recommend?
  I understand there is a bra is integrated into the dress. I have cup size E and I am a size M, would I fit the integrated bra?
  Is it possible to wear an extra bra underneath the dress, together with the integrated bra?
  
  Thanks

  By Trish 25 / 04 / 2012

  Dear Trish,
  Yes, and we recommend this petticoat:
  http://www.lightinthebox.com/3-Bone-Hoop-Tulle-Wedding-Petticoats--HSFJ136-_p21701.html
  It brings you not only extremely puffy look but also greater savings. You can choose it from the "product promotion" below the dress.
  
  And the built-in bra would fit you well if you have ordered the dress in fitted size. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  

  By Smile 25 / 04 / 2012

  Was this answer helpful? (0) (0)

• Trim Color

  I am wondering if it would be possible to get this dress with the watermelon trim?

  By Cassandra 16 / 04 / 2012

  Dear Cassandra,
  No, we do not offer the orange color for this the trim at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

  By Smile 17 / 04 / 2012

  Was this answer helpful? (0) (1)

• straps

  Would it be possible to make this dress with straps in the same color as the trim. I really love this dress, but i'd feel more comfortable with straps on it. Otherwise, would it be possible to send some extra trim fabric with the dress, so a local tailor could make the straps on the dress? Thank you for your time.

  By Dianne 08 / 04 / 2012

  Dear Dianne,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 09 / 04 / 2012

  Was this answer helpful? (1) (0)

• Whould it be possible to see all the colors for this dress?

  I have not picked the colors yet cuz i dont have a date set. Im not american so im trying to plane my wedding from another side of the world. I saw some blues from the other girls pics. Im in love with this dress but I need to see more colors. Thank you very much

  By Ariana 05 / 04 / 2012

  Dear Ariana,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 05 / 04 / 2012

  Was this answer helpful? (0) (0)

• Trim Colours

  Good morning,
  
  I was wondering if it is possible to get a picture of the different blue trim colours.
  I know the Royal blue is the darker one but was wondering about the other two blue colours
  
  Can you helps?
  
  Thanks

  By Sarah 12 / 03 / 2012

  Dear Sarah,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• Swatch

  Could you send me a swatch for the champagne and hunter green to see if it goes with bridesmaids dresses?

  By Gail 11 / 03 / 2012

  Dear Gail,
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• Colour of the dress

  Hi i would like to know if i can order this dress in the regency colour you have on the colour chart? when i try and order it it doesn't come up on the trim colour but it is on the colour chart below. If so how do i go about this? please reply asap

  By Amy 06 / 03 / 2012

  Dear Amy,
  The trim color doesn't come in regency at this moment. Sorry for any inconvenience caused. In the meantime, please look over the additional colors and styles we currently have on offer.

  By Smile 07 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I am wondering if it would be possible to get this dress with the purple trim?

  Thank you for your time to answer this question

  By sarah 13 / 05 / 2012

  Dear Sarah,
  
  We do not have purple for the trim color. But you can choose grape for the trim. Grape is quite close to purple.
  
  Hope you enjoy shopping here. :)
  

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• measurement comparision

  Hai , my measurements doesn't correspond to any of your given sizes. My bust is 34" , waist 28", hips 34", hollow to floor 52" and my height is 65".Which one should i choose without going for the option of custom measurements.?
  please advice.....
  thank you.

  By Reshma 05 / 05 / 2012

  Dear Reshma,
  We recommend ordering the dress in size 6 or size 8. It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 06 / 05 / 2012

  Was this answer helpful? (0) (0)

• question

  Dear Customer Services,
  Is a petticoat needed for under this dress? If yes, which one would you recommend?
  I understand there is a bra is integrated into the dress. I have cup size E and I am a size M, would I fit the integrated bra?
  Is it possible to wear an extra bra underneath the dress, together with the integrated bra?
  
  Thanks

  By Trish 25 / 04 / 2012

  Dear Trish,
  Yes, and we recommend this petticoat:
  http://www.lightinthebox.com/3-Bone-Hoop-Tulle-Wedding-Petticoats--HSFJ136-_p21701.html
  It brings you not only extremely puffy look but also greater savings. You can choose it from the "product promotion" below the dress.
  
  And the built-in bra would fit you well if you have ordered the dress in fitted size. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  

  By Smile 25 / 04 / 2012

  Was this answer helpful? (0) (0)

• Trim Color

  I am wondering if it would be possible to get this dress with the watermelon trim?

  By Cassandra 16 / 04 / 2012

  Dear Cassandra,
  No, we do not offer the orange color for this the trim at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

  By Smile 17 / 04 / 2012

  Was this answer helpful? (0) (1)

• straps

  Would it be possible to make this dress with straps in the same color as the trim. I really love this dress, but i'd feel more comfortable with straps on it. Otherwise, would it be possible to send some extra trim fabric with the dress, so a local tailor could make the straps on the dress? Thank you for your time.

  By Dianne 08 / 04 / 2012

  Dear Dianne,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 09 / 04 / 2012

  Was this answer helpful? (1) (0)

• Whould it be possible to see all the colors for this dress?

  I have not picked the colors yet cuz i dont have a date set. Im not american so im trying to plane my wedding from another side of the world. I saw some blues from the other girls pics. Im in love with this dress but I need to see more colors. Thank you very much

  By Ariana 05 / 04 / 2012

  Dear Ariana,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 05 / 04 / 2012

  Was this answer helpful? (0) (0)

• Trim Colours

  Good morning,
  
  I was wondering if it is possible to get a picture of the different blue trim colours.
  I know the Royal blue is the darker one but was wondering about the other two blue colours
  
  Can you helps?
  
  Thanks

  By Sarah 12 / 03 / 2012

  Dear Sarah,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• Swatch

  Could you send me a swatch for the champagne and hunter green to see if it goes with bridesmaids dresses?

  By Gail 11 / 03 / 2012

  Dear Gail,
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• Colour of the dress

  Hi i would like to know if i can order this dress in the regency colour you have on the colour chart? when i try and order it it doesn't come up on the trim colour but it is on the colour chart below. If so how do i go about this? please reply asap

  By Amy 06 / 03 / 2012

  Dear Amy,
  The trim color doesn't come in regency at this moment. Sorry for any inconvenience caused. In the meantime, please look over the additional colors and styles we currently have on offer.

  By Smile 07 / 03 / 2012

  Was this answer helpful? (0) (0)

• I'd love this shorter, to the knees and with straps.

  I am having a late summer wedding and am at a resort and my flowers are red roses. I love everything about this dress but I feel I'd like to have straps added so I am not so bare on top and have it shortened to my knees. I hope it can be done. Thanks.

  By Debbie 01 / 03 / 2012

  Dear Debbie,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee length wedding dress, please refer to the link:
  http://www.lightinthebox.com/narrow/knee-length_v4169t0/wedding-dresses_c1181

  By Smile 02 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How long it takes to get shipment for goods bought ,and what is the preffered mode of payment.

  Don't you sell male wedding clothes too and accessories?
  
  Thank,
  
  David

  By David Abah 26 / 04 / 2012

  Dear David Abah,
  We will need a tailoring period of 17-22 working days and shipping time of 3-8 days.
  
  And we make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/
  
  Also, we do not offer male wedding clothes and here is the link for accessories:
  http://www.lightinthebox.com/c/accessories_3348
  Hope you enjoy your shopping here:)

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• Customs charges?

  Could you tell me how much will be the customs charge on the day when I receive my garments? Thanks.

  By Evie 29 / 02 / 2012

  Dear Evie,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 29 / 02 / 2012

  Was this answer helpful? (0) (0)

• i need alterations. Is this dress still available?

  Hi. I am getting married on June 23, 2012. Which leaves me about 3 mos in case i need alterations. Is this dress still available? My color is purple. Really love this dress. If not what similar dress can i still order with color and the train? And whats the latest date i need to order to have by june 1,2012? Please reply to all questions. Thank you very very much.

  By Beatrice 13 / 02 / 2012

  Dear Beatrice,
  We will need a tailoring period of 24-28 working days and shipping time of 3-8 days. For Wedding Dresses orders, after your order is comfirmed, you will recieve your parcel in 27-36 working days. So we recommend ordering your dress 2 months in advance.
  
  And it comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• question?

  If I want this dress here by june 1, 2012 when should i order it??

  By Clara 03 / 01 / 2012

  Dear Clara,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 04 / 01 / 2012

  Was this answer helpful? (1) (0)

• kann mann das kleid auch in ratten zahlen

  mir gefählt das kleid echt süßer deswegen habe ich eine frage kann mann das kleid auch in ratten abbezahlen

  By solvei bartel 06 / 05 / 2012

  Liebe(r) solvei bartel,
  Leider nicht, Ratenzahlung wird bei uns nicht akzeptiert, sehen Sie bitte unsere Zalungsarten:
  
  http://www.lightinthebox.com/de/index.php?main_page=knowledgebase&chapter=1062&id=1477
  
  MfG

  By Emma 06 / 05 / 2012

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• je me marie le 16 juin ,si je commande cette robe aujourdui, la recevrai je avant cette date?

  n ayant pas encore trouvé ma robe de mariée, je suis un peu preocupee de ne pas recevoir ma commande a temps et cette robe me plait vraiment beaucoup

  By muriel 27 / 04 / 2012

  Chère cliente, cher client,
  Nous vous informons avec plaisir que vous pourrez bien recevoir la robe à temps si vous passez la commande maintenant.
  Bon shopping.
  Cordialement

  By Océane 27 / 04 / 2012

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• all| faq| product description| shipping or payment| customer service issues

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• This dress custom made can you tell me if i need to add 5cms on for my shoes or do you do it.

  as i dont want the dress to either be too small or too big if the shoe measurements are not added or we both add measurements. also what petticoat and veil would go best with this stunning dress.Many thanks.

  By karen 17 / 02 / 2012

  Dear karen,
  Yes, our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.
  
  And we recommend this petticoat and veil:
  http://www.lightinthebox.com/3-Bone-Hoop-Tulle-Wedding-Petticoats--HSFJ136-_p21701.html
  http://www.lightinthebox.com/2-Layer-Elbow-Wedding-Veil--0455-1-_p155927.html
  You can choose it from the "product promotion" below the dress.

  By Smile 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• How long will the A-line Strapless Chapel Train Dress be available for?

  Dear Light-in-the-box, the A-line Strapless Chapel Train Wedding Dress is my dream dress, although I'm not getting married within the next year. How long will the A-line Strapless Chapel Train Wedding Dress be available for?
  Thank you,
  
  Petricia
  
  The Netherlands

  By Petricia 05 / 12 / 2011

  Dear Petricia,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 06 / 12 / 2011

  Was this answer helpful? (0) (1)

• cleaning the dress

  I bought this dress over a year ago and my wedding is in two weeks, the dress needs dry cleaned and no dry cleaner in my area will touch it because the red dye will run! one dry cleaner did a small patch test and the dye did run so what am I supposed to do? how can I get the thing cleaned???
  an immediate response would be appreciated!

  By Rhonda McFarlan 02 / 11 / 2011

  Dear Rhonda McFarlan,
  Sorry for any inconvenience caused. The dress is not recommended being dry cleaned. And since the red dye would run, please do not clean the whole dress altogether. You may need to clean the white part and the red part separately. We recommend cleaning the areas that really need cleaned of the WHITE part only, by some water（or water with washing powder if necessary), and rub gently with hands. After finishing the clean, just hang dry without twisting the dress.
  For further issues, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 02 / 11 / 2011

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• cual es el numeto de ustedes?

  Megustaria saber mas sobre el teaje blanco y rojo

  By zuleyka 03 / 04 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  ¿En qué podemos ayudarle?
  Si tiene cualquier problema, puede contactar con nuestro servicio al cliente:
  http://www.lightinthebox.com/es/r/contact-us.html
  Vamos a ofrecerle un solución que le satisfacería.
  Saludos de LightInTheBox

  By Olivia 06 / 04 / 2012

  Was this answer helpful? (0) (0)

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