A-line Princess Sleeveless Strapless Knee-length Satin Bridesmaid/ Wedding Party Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• I am wondering if I could possibly get these dresses with straps or get extra fabric to make my own?

  I would like straps on the dresses about 2 inches thick. Is it possible to buy extra fabric to match the color I am getting? The dresses I am ordering are grape.

  By Marisa Douthitt 14 / 05 / 2012

  Dear Marisa Douthitt,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  Also, you can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 15 / 05 / 2012

  Was this answer helpful? (0) (0)

• What does hollow to floor mean in the measurements

  What does hollow to floor mean in the measurements

  By precious 20 / 03 / 2012

  Dear precious,
  Hollow to Floor is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• If incorrect sizes are ordered, can it be rectified after 3 days?

  My future sister in law ordered two bridesmaid dresses on Sunday 11th march, we've just realised that she ordered the wrong sizes as she didn't realise that American sizes are much bigger than european sizes. Can the order be rectified at this stage in any way? These dresses will be far too big and altering them will be difficult.
  
  Many thanks for your help
  
  Trish Sheridan

  By Trish Sheridan 16 / 03 / 2012

  Dear Trish Sheridan,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• How can I see this dress in pink? One with a white sash and one with a black sash.

  I don't want to buy it and send it back, but I really want to look at this dress before I invest in it.

  By Donovan.P 22 / 02 / 2012

  Dear Donovan.P,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 23 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi, Does anyone have a photo of this dress in orange?Thanks!

  Hi, Does anyone have a photo of this dress in orange?Thanks!

  By asboyer 07 / 02 / 2012

  Dear asboyer,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hello, I was wondering if the sash is sewn right to the dress or if its removeable?

  I can't tell from the pictures if the sash on the dress is sewn directly on the dress or if its removeable so you can play with it and once we have purchased the dresses if we have the option to choose where it ties (i.e. in the back or front) and also if we have it hang down like in the picture or if we have it in a bow?

  By Ashley Peters 31 / 12 / 2011

  Dear Ashley Peters,
  The belt is removable. And you can have it hang down like in the picture or have it in a bow as you like. Hope you enjoy your shopping here:)

  By Smile 03 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi. Do you make ties and pocket hankies in this fabric to match bridesmaids dresses?

  I have bought 3 bridesmaids dresses in silver satin in this style and would like 4 ties (possibly 6, need to talk to the ushers!) and 4 pocket hankies to match in the same colour. Is this possible? How much would it cost? We are having trouble matching the colour over here without paying hundreds for fancy expensive ties!

  By Shona Pearson 18 / 12 / 2011

  Dear Shona Pearson,
  Please refer to the link for men's bows and ties:
  http://www.lightinthebox.com/c/ties-and-bow-ties_4899

  By Smile 19 / 12 / 2011

  Was this answer helpful? (0) (0)

• PODRIA PAGAR CONTRA REEMBOLSO?. OSEA POR CORREOS?

  Me gustaria saber si puedo pagar el traje contra reembolso, ya que no tengo tarjetas de credito?

  By ana belen 30 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Lamentamos que por ahora no aceptemos contraeembolso.
  Saludos
  LightInTheBox

  By Olivia 30 / 03 / 2012

  Was this answer helpful? (0) (0)

• NO ENCUENTRO MI TALLA DE TRAJE. NECESITO AYUDA,POR FAVOR

  RESULTA QUE ME GUSTAN VARIOS MODELOS DE TRAJES. PRIMERO QUIERO PREGUNTAR POR ESTE TRAJE. ES UN VESTIDO DE PALABRA DE HONOR. LO VEO BASTANTE ELEGANTE. LO QUIERO UTILIZAR PARA LA COMUNION DE MI HIJA, ES A FINALES DE MAYO Y POR LA TARDE,NOCHE. MIS MEDIDAS SON :cadera106-cintura98-busto106-largo de cuello133 y mi estatura155. QUISIERA QUE ME AYUDASEN A COGER LAS MEDIDAS ADECUADAS ,PUES NO SE CUALES SON. TAMBIEN ME GUSTARIA SABER SI LO PUEDO PAGAR POR CORREOS,PUES NO DISPONGO DE TARJETA DE CREDITO. . ESPERO IMPACIENTE SU RESPUESTA Y SU AYUDA. MUCHAS GRACIAS

  By ANA BELEN AZNAR 29 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Si no encuentra su talla en la tabla, le recomendamos usar nuestro servicio de "Hecho a Medida".
  Por favor haga clic en "Talla Personalizada (cm)" y rellene la tabla, vamos a confeccionar el vestido según sus medidas.
  
  Saludos
  LightInTheBox

  By Olivia 29 / 03 / 2012

  Was this answer helpful? (1) (0)

• Quiero saber hasta qe tallas hay?si tendre el vestido para Mayo?estoy gordita y lo prefiero enterizo

  Quiero saber si estaria el vestido para el mes de Mayo.me gustaria qe fuese enterizo.

  By Mª DOLORES 19 / 02 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Todas las tallas en la tabla desplegable son disponibles.
  Si no tiene la talla adecuada, puede usted usar nuestro servicio de Hecho a Medida, vamos a confeccionar el vestido según su talla propia.
  http://s13.postimage.org/wumrrvixx/2012_02_20_9_43_30.png
  Saludos
  LightInTheBox

  By Olivia 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I am wondering if I could possibly get these dresses with straps or get extra fabric to make my own?

  I would like straps on the dresses about 2 inches thick. Is it possible to buy extra fabric to match the color I am getting? The dresses I am ordering are grape.

  By Marisa Douthitt 14 / 05 / 2012

  Dear Marisa Douthitt,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  Also, you can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 15 / 05 / 2012

  Was this answer helpful? (0) (0)

• What does hollow to floor mean in the measurements

  What does hollow to floor mean in the measurements

  By precious 20 / 03 / 2012

  Dear precious,
  Hollow to Floor is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• How can I see this dress in pink? One with a white sash and one with a black sash.

  I don't want to buy it and send it back, but I really want to look at this dress before I invest in it.

  By Donovan.P 22 / 02 / 2012

  Dear Donovan.P,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 23 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi, Does anyone have a photo of this dress in orange?Thanks!

  Hi, Does anyone have a photo of this dress in orange?Thanks!

  By asboyer 07 / 02 / 2012

  Dear asboyer,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hello, I was wondering if the sash is sewn right to the dress or if its removeable?

  I can't tell from the pictures if the sash on the dress is sewn directly on the dress or if its removeable so you can play with it and once we have purchased the dresses if we have the option to choose where it ties (i.e. in the back or front) and also if we have it hang down like in the picture or if we have it in a bow?

  By Ashley Peters 31 / 12 / 2011

  Dear Ashley Peters,
  The belt is removable. And you can have it hang down like in the picture or have it in a bow as you like. Hope you enjoy your shopping here:)

  By Smile 03 / 01 / 2012

  Was this answer helpful? (0) (0)

• NO ENCUENTRO MI TALLA DE TRAJE. NECESITO AYUDA,POR FAVOR

  RESULTA QUE ME GUSTAN VARIOS MODELOS DE TRAJES. PRIMERO QUIERO PREGUNTAR POR ESTE TRAJE. ES UN VESTIDO DE PALABRA DE HONOR. LO VEO BASTANTE ELEGANTE. LO QUIERO UTILIZAR PARA LA COMUNION DE MI HIJA, ES A FINALES DE MAYO Y POR LA TARDE,NOCHE. MIS MEDIDAS SON :cadera106-cintura98-busto106-largo de cuello133 y mi estatura155. QUISIERA QUE ME AYUDASEN A COGER LAS MEDIDAS ADECUADAS ,PUES NO SE CUALES SON. TAMBIEN ME GUSTARIA SABER SI LO PUEDO PAGAR POR CORREOS,PUES NO DISPONGO DE TARJETA DE CREDITO. . ESPERO IMPACIENTE SU RESPUESTA Y SU AYUDA. MUCHAS GRACIAS

  By ANA BELEN AZNAR 29 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Si no encuentra su talla en la tabla, le recomendamos usar nuestro servicio de "Hecho a Medida".
  Por favor haga clic en "Talla Personalizada (cm)" y rellene la tabla, vamos a confeccionar el vestido según sus medidas.
  
  Saludos
  LightInTheBox

  By Olivia 29 / 03 / 2012

  Was this answer helpful? (1) (0)

• Quiero saber hasta qe tallas hay?si tendre el vestido para Mayo?estoy gordita y lo prefiero enterizo

  Quiero saber si estaria el vestido para el mes de Mayo.me gustaria qe fuese enterizo.

  By Mª DOLORES 19 / 02 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Todas las tallas en la tabla desplegable son disponibles.
  Si no tiene la talla adecuada, puede usted usar nuestro servicio de Hecho a Medida, vamos a confeccionar el vestido según su talla propia.
  http://s13.postimage.org/wumrrvixx/2012_02_20_9_43_30.png
  Saludos
  LightInTheBox

  By Olivia 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• PODRIA PAGAR CONTRA REEMBOLSO?. OSEA POR CORREOS?

  Me gustaria saber si puedo pagar el traje contra reembolso, ya que no tengo tarjetas de credito?

  By ana belen 30 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Lamentamos que por ahora no aceptemos contraeembolso.
  Saludos
  LightInTheBox

  By Olivia 30 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• If incorrect sizes are ordered, can it be rectified after 3 days?

  My future sister in law ordered two bridesmaid dresses on Sunday 11th march, we've just realised that she ordered the wrong sizes as she didn't realise that American sizes are much bigger than european sizes. Can the order be rectified at this stage in any way? These dresses will be far too big and altering them will be difficult.
  
  Many thanks for your help
  
  Trish Sheridan

  By Trish Sheridan 16 / 03 / 2012

  Dear Trish Sheridan,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• Hi. Do you make ties and pocket hankies in this fabric to match bridesmaids dresses?

  I have bought 3 bridesmaids dresses in silver satin in this style and would like 4 ties (possibly 6, need to talk to the ushers!) and 4 pocket hankies to match in the same colour. Is this possible? How much would it cost? We are having trouble matching the colour over here without paying hundreds for fancy expensive ties!

  By Shona Pearson 18 / 12 / 2011

  Dear Shona Pearson,
  Please refer to the link for men's bows and ties:
  http://www.lightinthebox.com/c/ties-and-bow-ties_4899

  By Smile 19 / 12 / 2011

  Was this answer helpful? (0) (0)

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