Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)

ByDale

Thank you for your inquiry. Please register on our website and log in your account, click the button "Add to Cart" on the product page, then you could add the item into your shopping cart and continue your purchase. If you would like to remove the item from your shopping cart, please move your mouse under the price of the item on the shopping cart and there you will see a small x, please click it and the item will be removed from your shopping cart. Hope you enjoy your shopping here.

BySmile

Sorry, this can not be changed,
every designer has his unique design with material he choose,
if changed, it could not assume the same style as you see in the picture

BySmile

Thanks for contacting us. It's satin under the Chiffon.

BySmile

I am sorry that this dress can not be made as floor length. Every designer has his unique design with the fixed design he choose, if changed, it could not assume the same style as you see in the picture, so you’d better not change the original style, because it could not be the same perfect effect as you imagine.
Your kindly understand will be highly appreciated.
Hope you enjoy your shopping here.

BySmile

we do not charge extra fees. You only need to pay the item price and the shipping cost to us. But sometimes the customs of your country may charge a little customs tax.

Since it's international transaction, there might be customs duties charged by your government. Please consult your local customs about the customs duty.

Hope you enjoy your shopping here:)

BySmile

Dear Kate Furze,
The total processing time of this dress is:
Tailoring Time: 12-15 business days.
Shipping Time: 3-8 business days.

So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your worries. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

BySmile

Yes, you could order extra fabric in our website. please search fabric yard in our search engine and you will find all you need. Hope you enjoy your shopping with us.

BySmile

Dear Marie,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered it on March 3rd, there’s a risk it might not reach you by March31 as you requested.
While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

BySmile

Dear Mary K Porter,
If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.

Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

BySmile