A-line Sweep/ Brush Train Satin Chiffon Wedding Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• do you do custom dresses from a picture?

  I have a dream dress and wanted to know if you could tailor it for me, and how much it would cost? Thank you . I can send more pictures in detail if you accept.
  kari

  

  By kari kane 22 / 02 / 2012

  Dear kari kane,
  Unfortunately we can only offer the dresses that are currently shown on our website as of now. Continually expanding our products and services is our goal, so in the near future, we may be able to tailor any dress required by our customers. Thanks for visiting LightInTheBox.com.

  By Smile 22 / 02 / 2012

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• Cant you send me a picture?

  Cant you send me a picture???????????????????????????

  By Zandy 18 / 02 / 2012

  Dear Zandy,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 21 / 02 / 2012

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• I am not getting married for 12months will the dress still be available in 6months time?

  I am not getting married for 12months and dont want to order my dress to early incase of size change etc will this dress still be available

  By Angela 16 / 02 / 2012

  Dear Angela,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• I love this dress but was wondering...

  Could I get this dress with a white/ivory bodice and pink skirt?

  By Patti Stephens 16 / 02 / 2012

  DearPatti Stephens,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• May I See a picture of this dress in color Champagne?

  May I See a pictures of this dress in color Champagne?

  By Mavis Pan 16 / 02 / 2012

  Dear Mavis Pan,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• I am getting married out doors in July. Is this dress light enough for this time of year out doors?

  I am getting married out doors in July. Is this dress light enough for this time of year to wear out doors? Is it considered cool and comfortable in warmer temps?

  By MK Naples 15 / 02 / 2012

  Dear MK Naples,
  Yes, it would be good fit for a wedding in summer ourdoor. Hope you enjoy your shopping here:)

  By Smile 15 / 02 / 2012

  Was this answer helpful? (0) (0)

• If I order a custom made dress, to my measurements, can it be in any color from the color chart?

  I realize that the dress is only available in the drop down menu colors for the sizes given. Is this the same for a custom sized dress? Or can I order in any of the satin/chiffon colors in the color chart?

  By Bonni 10 / 02 / 2012

  Dear Bonni,
  It only comes in the drop down menu colors for all sizes. Hope you enjoy your shopping here:)

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• I am interested in this product:

  I will be having my wedding indoors in a hall. I want some advice. Would it be better to wear a head piece or veil or both with this type of dress. I have medium length hair. This is my 2nd marriage & I am 48 years old.

  By Cynthia Steed 08 / 02 / 2012

  Dear Cynthia Steed,
  You can choose the veil and headpiece here based on your preference here:
  http://www.lightinthebox.com/c/wedding-veils_1861
  http://www.lightinthebox.com/c/headpieces_4676
  

  By Smile 08 / 02 / 2012

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• sleeve style

  i love the dress and hope this will be the one i purchase i just wanted to know if the sleeves could be made in plain materil instead of it being see through many thanks.

  By fiona 08 / 02 / 2012

  Dear fiona,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 08 / 02 / 2012

  Was this answer helpful? (1) (0)

• why is my dress not delivered since it has been more than 72 hours? I payed for express shipping

  The dress is supposed to be MY WEDDING DRESS FOR MARCH 4TH 2012

  By Lynette 07 / 02 / 2012

  Dear Lynette,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days (3-5 days for expedited shipping).

  By Smile 08 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Cant you send me a picture?

  Cant you send me a picture???????????????????????????

  By Zandy 18 / 02 / 2012

  Dear Zandy,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• I love this dress but was wondering...

  Could I get this dress with a white/ivory bodice and pink skirt?

  By Patti Stephens 16 / 02 / 2012

  DearPatti Stephens,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• May I See a picture of this dress in color Champagne?

  May I See a pictures of this dress in color Champagne?

  By Mavis Pan 16 / 02 / 2012

  Dear Mavis Pan,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• I am getting married out doors in July. Is this dress light enough for this time of year out doors?

  I am getting married out doors in July. Is this dress light enough for this time of year to wear out doors? Is it considered cool and comfortable in warmer temps?

  By MK Naples 15 / 02 / 2012

  Dear MK Naples,
  Yes, it would be good fit for a wedding in summer ourdoor. Hope you enjoy your shopping here:)

  By Smile 15 / 02 / 2012

  Was this answer helpful? (0) (0)

• If I order a custom made dress, to my measurements, can it be in any color from the color chart?

  I realize that the dress is only available in the drop down menu colors for the sizes given. Is this the same for a custom sized dress? Or can I order in any of the satin/chiffon colors in the color chart?

  By Bonni 10 / 02 / 2012

  Dear Bonni,
  It only comes in the drop down menu colors for all sizes. Hope you enjoy your shopping here:)

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• I am interested in this product:

  I will be having my wedding indoors in a hall. I want some advice. Would it be better to wear a head piece or veil or both with this type of dress. I have medium length hair. This is my 2nd marriage & I am 48 years old.

  By Cynthia Steed 08 / 02 / 2012

  Dear Cynthia Steed,
  You can choose the veil and headpiece here based on your preference here:
  http://www.lightinthebox.com/c/wedding-veils_1861
  http://www.lightinthebox.com/c/headpieces_4676
  

  By Smile 08 / 02 / 2012

  Was this answer helpful? (0) (0)

• sleeve style

  i love the dress and hope this will be the one i purchase i just wanted to know if the sleeves could be made in plain materil instead of it being see through many thanks.

  By fiona 08 / 02 / 2012

  Dear fiona,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 08 / 02 / 2012

  Was this answer helpful? (1) (0)

• Is the dress lined?

  Please advise if dress is lined, and also wondering what color dress is shown in the picture (white or ivory).
  
  Thanks so much,
  Kristine

  By Kristine 07 / 02 / 2012

  Dear Kristine,
  Yes, the dress is lined. And the shown color is ivory. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is it available in other colors?

  Since I am thinking about this dress for myself to wear to my daughter's wedding, I was wondering if I could order it in one of the other satin/chiffon colors. It really is a gorgeous dress!
  Thanks!

  By Bonni 04 / 02 / 2012

  Dear Bonni,
  The dress only comes in the color from the color option chart ( the drop-down menu). And you can select based on your preferences. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 05 / 02 / 2012

  Was this answer helpful? (0) (0)

• Can I provide a measurement for my arm?

  Can I provide a measurement for my arm?

  By Linda 30 / 01 / 2012

  Dear Linda,
  After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 31 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• why is my dress not delivered since it has been more than 72 hours? I payed for express shipping

  The dress is supposed to be MY WEDDING DRESS FOR MARCH 4TH 2012

  By Lynette 07 / 02 / 2012

  Dear Lynette,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days (3-5 days for expedited shipping).

  By Smile 08 / 02 / 2012

  Was this answer helpful? (0) (0)

• When will the dress be delivered.

  I ordered the dress and didn't look when it would be delivered, I need it for the 4th February 2012. If this is not possible could I please cancel the order Sorry for any inconvenience Teena

  By Teena Swaby 26 / 01 / 2012

  Dear Teena Swaby,
  Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 24-28 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012).
  
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible. Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day

  By Smile 27 / 01 / 2012

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• if i order today

  sorry if i order today does that mean it could be with me by the 5th feb ??
  regards

  By penny 23 / 01 / 2012

  Dear penny,
  Sorry but due to Chinese New Year, orders placed between Jan.19 and 25 will be shipped within 7 weeks.

  By Smile 23 / 01 / 2012

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• Can i have the dress in ten days?

  I know am asking a lot but is it possible to get this dress in 10days as I am getting married on the 5th Feb ??

  By p[enny 23 / 01 / 2012

  Dear p[enny,
  Due to Chinese New Year, orders placed between Jan.19 and 25 will be shipped within 7 weeks. Sorry for any inconvenience caused.

  By Smile 23 / 01 / 2012

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• bit nervous about the shipment time during the holidays..

  Hello
  I've ordered this dress on December 5th. The approximate shipping time is December 24th. I know it's a holiday time evrywhere , and I'm a bit worried would it still take 3-8 working days shipment time?
  I need the dress for the 17 January in Israel
  
  Thanks

  By Maria 14 / 12 / 2011

  Dear Maria,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. If you order on December 5th, your package should arrive before 17 January.
  Hope you enjoy your shopping here:)

  By Smile 14 / 12 / 2011

  Was this answer helpful? (3) (0)

• Customer service

  Re payment taken twice from my account. I have NO links to access customer services or anything else on my orders page, hence having to ask via this route.

  By TG 05 / 12 / 2011

  Dear TG,
  Please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs.
  
  If you fail to find the links, please leave your order number here. A customer service representative will respond to you within one working day.
  
  We appreciate your business and thank you for your patience.

  By Smile 05 / 12 / 2011

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• Dress paid. Payment taken twice

  Hi, I ordered and paid for this dress yesterday and it appears you have taken TWO payments from my account for this dress. Could you please refund one payment as I only ordered 1 dress and so only wish to pay for one dress. ? Kind regards

  By TG 02 / 12 / 2011

  Dear TG,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 05 / 12 / 2011

  Was this answer helpful? (1) (1)

• Wann bestellen?

  Wir heiraten am 12-07-12 und ich hab durch meine Krankheit in 3 Jahren 40kg zugenommen. Inzwischen mit hilfe des Krankenhauses habe ich in den letzten 5 Wochen 10 kg abgenommen und bin noch immer dran. Fuer meinen schoensten Tag moechte ich natuerlich lieber so viel wie moeglich abnemen.
  Das kleid Sirka vinde ich seht schoen und moechte wissen wie ich das machen soll wegen der groesse ?
  Kan ich das auch noch spaehter bestellen fuer diesen tollen preis?
  Liebe gruesse Cornela

  By Cornelia Edskes 16 / 02 / 2012

  Liebe(r) Cornelia Edskes,
  falls Ihr großer Tag am 12. Juli 2012 ankommnt, könnten Sie dieses Kleid spätestens 2 Monate vor dieser Zeit bestellen. Der Preis für diesen Artikel wird sich in den folgenden Monaten nicht groß ändern. Dieses Kleid hat eine eher ausgestellte Passform. Geben Sie dann einfach Ihre aktuelle Maßen ein und unsere Schneider werden das Kleid passgenau bearbeiten. Wir wünschen Ihnen viel Erfolg beim Abnehmen! 10kg in 5 Wochen sind schon sehr unglaublich, machen Sie so weiter!
  MfG

  By Emma 16 / 02 / 2012

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• do you do custom dresses from a picture?

  I have a dream dress and wanted to know if you could tailor it for me, and how much it would cost? Thank you . I can send more pictures in detail if you accept.
  kari

  

  By kari kane 22 / 02 / 2012

  Dear kari kane,
  Unfortunately we can only offer the dresses that are currently shown on our website as of now. Continually expanding our products and services is our goal, so in the near future, we may be able to tailor any dress required by our customers. Thanks for visiting LightInTheBox.com.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• I am not getting married for 12months will the dress still be available in 6months time?

  I am not getting married for 12months and dont want to order my dress to early incase of size change etc will this dress still be available

  By Angela 16 / 02 / 2012

  Dear Angela,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• CAN I PLEASE CHANGE MY DRESS SIZE PRIOR TO SHIPPING?

  I am wondering if there is any way possible, that you could change the dress size I ordered from a size 10 to a size 12 prior to you shipping it out to me. Also, please notify me, if making a size change at this point will prolong the estimated ship date or if this change will incurr any additional charges. I would appreciate hearing back from you at your earliest convenience. Thank you so much. Belinda Bowers

  By Belinda Bowers 27 / 01 / 2012

  Dear Belinda Bowers,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible. Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• How to give company extra dress measurements?

  I ordered my dress online last night and all payed for but I need to add extra measuring details and do not know how to contact light in the box. Have tried everything. Can anyone help please:)

  By Rachael Page 25 / 01 / 2012

  Dear Rachael Page,
  After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 27 / 01 / 2012

  Was this answer helpful? (1) (0)

• Can I purchase the dress now and have it made later?

  I would like to buy the dress now, while it is on special, but have it made closer to my wedding because I am hoping to be a couple sizes smaller by the time my wedding comes around. I am not getting married until April 2013, another 15 months away. So was looking at having it made around January 2013, is this an option? Also I have very large upper arms and want to send measurements for them so as to make sure the sleeves will fit.
  Cheers Lynda Manning

  By Lynda Manning 13 / 01 / 2012

  Dear Lynda Manning,
  We’re sorry that we cannot offer this dress for pre-order. We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
  

  By Smile 15 / 01 / 2012

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• Can the dress be made without a train?

  Can the dress be made without a train?

  By Pennie Lawrence 08 / 01 / 2012

  Dear Pennie Lawrence,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 10 / 01 / 2012

  Was this answer helpful? (1) (1)

• I have ordered my dress however the style i have chosen has over lace sleaves

  Do you need extra measurments ie shoulder to elbow, circumference of upper arm, length of arm etc???

  By Gina 08 / 12 / 2011

  Dear Gina,
  We do not need extra measurments ie shoulder to elbow, circumference of upper arm, length of arm etc. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 12 / 2011

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