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This is a finished dress tailored and photographed by LightInTheBox.com. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
Item ID #00140269
This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order (See Tailoring Time).
By selecting "Custom measurements", your dress will be personally tailored for your exact fit.
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COLOR CHARTS | ![]() |
SIZE CHARTS | ![]() |
MEASURING GUIDE |
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RETURN POLICY | ![]() |
QUALITY GUARANTEE | ![]() |
FAQS |
See our Size Charts and Measuring Guide for help choosing the best size for you.
We ship to over 200 countries worldwide.
Tailoring Time: 17-22 business days. See Details >>
Shipping Time: 3-8 business days. See Details >>
Buy these items together for greater savings: Go to the pick list »
Attention Customers:
LightInTheBox.com has discovered some websites using LightInTheBox.com images and branding to sell imitation products. To be certain you are getting a high-quality tailored garment, please purchase directly from the LightInTheBox.com website.See Details >>
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Silhouette: A-line, Princess Neckline: V-neck Waist: Natural Hemline / Train: Sweep / Brush Train Sleeve Length: 3/4 Length Sleeve Sleeve Style: Poet Embellishment: Appliques, Draped, Pearls Back Details: Zipper Fully Lined: Yes Built-In Bra: Yes Fabric: Chiffon, Satin Shown Color: Ivory (color may vary by monitor) Body Shape: Apple, Inverted Triangle, Rectangle, Petite, Hourglass, Pear, Plus Sizes, Misses Style: Classic & Timeless, Chic & Modern Wedding Venues: Beach / Destination, Garden / Outdoor, Church, Hall Season: Spring, Fall, Summer Net Weight: 2.5kg Shipping Weight: 2.98kg Model: Juliana Tailoring Time: 17-22 business days Shipping Time: 3-8 business days
We hope that the dress model's measurements can help you better understand the fit of the dress. |
See all our Special Occasion, Bridesmaid, Mother of the Bride and Wedding Dress collection!
| Size | Bust | Waist | Hips | Hollow to Floor | ||||
| inch | cm | inch | cm | inch | cm | inch | cm | |
| 2 | 32 ½ | 83 | 25 ½ | 65 | 35 ¾ | 91 | 58 | 147 |
| 4 | 33 ½ | 84 | 26 ½ | 68 | 36 ¾ | 92 | 58 | 147 |
| 6 | 34 ½ | 88 | 27 ½ | 70 | 37 ¾ | 96 | 59 | 150 |
| 8 | 35 ½ | 90 | 28 ½ | 72 | 38 ¾ | 98 | 59 | 150 |
| 10 | 36 ½ | 93 | 29 ½ | 75 | 39 ¾ | 101 | 60 | 152 |
| 12 | 38 | 97 | 31 | 79 | 41 ¼ | 105 | 60 | 152 |
| 14 | 39 ½ | 100 | 32 ½ | 83 | 42 ¾ | 109 | 61 | 155 |
| 16 | 41 | 104 | 34 | 86 | 44 ¼ | 112 | 61 | 155 |
See our Plus Size Dresses collection!
| Plus Size | Bust | Waist | Hips | Hollow to Floor | ||||
| inch | cm | inch | cm | inch | cm | inch | cm | |
| 16W | 43 | 109 | 36 ¼ | 92 | 45 ½ | 116 | 61 | 155 |
| 18W | 45 | 114 | 38 ½ | 98 | 47 ½ | 121 | 61 | 155 |
| 20W | 47 | 119 | 40 ¾ | 104 | 49 ½ | 126 | 61 | 155 |
| 22W | 49 | 124 | 43 | 109 | 51 ½ | 131 | 61 | 155 |
| 24W | 51 | 130 | 45 ¼ | 115 | 53 ½ | 136 | 61 | 155 |
| 26W | 53 | 135 | 47 ½ | 121 | 55 ½ | 141 | 61 | 155 |
Fine fabrics
We carefully select high-quality fabrics and threads to create every dress. We look for vibrant colors, beautiful sheen and rich textures in every material that goes into your dress.
Elegant beading
Many of our dresses feature beading on the sleeves or skirt. Professional dressmakers spend hours sewing on beads and pearls to perfect an elegant and classic design for you.
Exquisite embroidery
Embroidering a wedding dress takes great skill and an eye for detailed designs. Our dresses feature exquisite hand-done embroidery, brought to life from patterns and the hands of dressmakers.
Hand ruching
Ruched detailing is not just decoration for your dress-it can create a figure-flattering silhouette. Our tailors do ruching by hand to create the perfect shape and fullness on each dress.
Hand appliques
Hand-done appliqués can give a dress that extra detail that takes it from pretty to breathtaking. Our dresses feature appliqués arranged into beautiful designs and attached by hand.
Lining and boning
All our dresses are fully lined and structured to hold their shape and flatter your figure. Our full-skirted dresses use a hard net lining underneath a soft fabric that feels comfortable against the skin.
Packaging
A lining bag, sturdy cardboard box and measuring tape accompany every wedding dress.
Shipping
We ship to over 200 countries worldwide through fast and reliable delivery partners.
A:The tailoring time for wedding dresses is 17-22 business days, but some dresses with more elaborate designs or detailing may take longer to tailor. Check the Tailoring time noted on the dress’s product page when planning your order. Please allow another 3-8 business days for shipping.
A:Even standard size dresses are made to order for each customer. The custom nature of our dresses means our Cancellation and Return Policy is stricter than for other items, so it's important to order carefully.
A:Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
FEATURED REVIEW
I was a bit nervous about buying something as important as a wedding dress sight unseen, but I am thrilled with the result. I got the dressed made to my measurements - make sure that you watch the 'how to take measurements tape', this was very helpful. We were careful to get it right and the dress fits well as a result. The dress has more of a train, than is apparent in the picture, but overall it was represented well and it was well made, inside and out.
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FEATURED REVIEW
Received my dress today and it is great, better than the picture. I was unsure about buying my dress online but I'm glad I did as the workmanship is brilliant - there is no way I could get a dress like this in Australia for the price I paid. Thank you !!
Hi i am very nervous about ordering this dress onlins as i am a larger girl and im worried that the silk will hug me too much, could you please let me know if the satin fell nicely or did it cling to you.
By Gina Dec 05, 2011
I am also a larger person.and also purchased this dress quite recently perfect fit I'm wraped......the dress is A line and will suit all body shapes just make sure that you order the dress made to measure , make sure your measurements are right, the dress will fit perfectly
mel .
By meggs_journey Jan 07, 2012
Hi Im a larger Girl also, I have just put in an order for this beaitiful dress to wear on my wedding day, ..I followed the" Made To Measure" so it will fit me properly, Could you let me know if the lace sleeve's fit comfortably on your upper Arms & not feel tight, as there was no measurement required for the Arms
Thankyou
Debera
By debera Jan 07, 2012
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Wore this beautiful dress at my wedding and I loved it! It arrived in a timely fashion (about 4 weeks after my custom tailor online order) and fit perfectly. I didn't need to have it altered at all. It was comfortable and I felt lovely in it. The built-in bra worked perfectly, even for a larger size D like myself. I included a couple of pictures to show how smoothly it moved with me down the aisle and hung well while standing. I also ordered my four bridesmaids' dresses from Light-in-the-box and both the bridesmaids and I were pleased with those as well!
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I have recommened Lightinthe box to a friend who is getting married. I had the dress made by my measurements; I went to a talor to do this, to get my correct measurements. The dress came about three weeks later. Beautiful fit and looks just like the picture!
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Like most others I waited with baited breath for my dress to arrive. I ordered it on 8th April and it arrived about 28th April so was very impressed with the speed of delivery and was able to track each step by logging in on the website. I had mine custom made which takes slightly longer so again was surprised how quickly it arrived. Beware though if you live in the UK, I was stung for an extra £60 by the delivery man for customs charges!! Also one word of warning, if you order ivory it actually appears white!! I'm a 42 year old divorcee and so was expecting ivory to be ivory not white! however on checking the colour samples (afterwards) there is no difference between the white sample and the ivory sample. Another tip if you are only 5ft tall, the shoulders will sit just off your shoulders rather than higher up on the shoulders as per the model. Overall, a beautifully made dress,,and a bargain when all things taken into consideration.
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I was looking for wedding dresses online & LIGHTINTHEBOX.COM came up so i thought that i would have a look.
I found this Beautiful Wedding dress & couldnt believe how cheap it was, ive never ordered online before so i was really anxious to see what you get for your money. even though it was so affordable.
My dress arrived within 2 weeks of ordering WOW!!!!! and it is Beautiful.
The workmanship is extremely good and I am very pleased, Im a larger built woman (Sz20) & believe me this dress hides all the flaws, although I am having to have the top altered as it is quite big around the bust area & in the shoulders, & there is a generous amount of fabric in the trian also but the rest fit perfectly.
There was no measurements for your Arms, not sure why? But the sleeves fit my arms perfectly
Id order in advance to allow plenty of time for Alterations if need be.
I live in Australia & if your worried about extra import taxes......Dont be.... I didnt have to pay any,
Lightinthebox is an excellent company everything is tracked right to your door, & id Recommend
them to anybody : )
Thank you.
Hi Debera...could you tell me what size you ordered and how tall you are so that I may order the proper size, which is your size...thanks
By Makeva May 09, 2012
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I was very unsure to purchase a wedding dress online. When I saw the photo of this dress I knew it was exactly what I had been looking for. I wanted something that would be perfect for my island beach wedding.
I got measured ( watch the video instructions) sent off all my measurements & within approx 5 weeks I had my wedding dress delivered to my door.
I couldnt have been happier with the quality of the material. ( lightweight but the top is sturdy and lined) The details in the little bit of beading around the waist were perfect ! I can't wait to wear it ! Light in the box was a very helpful easy sight to navigate. The dress shipped a few days after they promised and the company notified me making sure I still wanted the order & to compensate me they refunded 30% for the later shipping date ! WOW
It was an affordable BEAUTIFUL dress. I would recommend this company highly !!!!!!!
thank you so much Light in the Box for making my wedding dress shopping experience a very pleasant one !
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I read all of the reviews, had my measurements taken, placed my order, and held my breath in anticipation of delivery. My dress arrived in the most efficient and neatly packed manner that you could possibly imagine, it fits perfectly, is well made, and of good quality material. My wedding is a few months out, but I'm happy to report that I'm excited to wear my dress and would order from Lightinthebox.com again.
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this dress is beautiful. the work gone into it, its just lovely
thank you light in the box you are going to make my day that far more special
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just beautiful..love it and thank you light in the box..
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all| faq| product description| shipping or payment| customer service issues
I have an event that I would love to wear this gown to. I am in need of a size 16 in Champage.
Would you have one already made. The event is June 8, 2012
By Gown wanted 18 / 05 / 2012
Dear Gown Wanted,
All our dresses are made from scratch. As we require a tailoring period of 17-22 working days and shipping time of 3-8 days, We are sorry to say that if you ordered today, your dress can not reach you by 08 June as you requested.
By Smile 20 / 05 / 2012
Was this answer helpful? (0) (0)can beading be added to the A-line Sweep/ Brush Train Satin Chiffon Wedding Dress
I would like some beading, diamond looking added to the bust area, is this posssible??
By Tina 17 / 05 / 2012
Dear Tina,
I'm sorry. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
By Smile 17 / 05 / 2012
Was this answer helpful? (0) (0)my left arm is 16 in. and my right, arm is 15 in, where do I put down the arm measurments?
dont see where to put down arm measurments
By Tina 17 / 05 / 2012
Dear Tina,
You just need to measure the size listed below. That is your bust, waist, hips, hollow to floor and height.
For more details, please click the like: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
Hope you enjoy shopping here:)
By Smile 17 / 05 / 2012
Was this answer helpful? (0) (0)Petticoat
Does this dress need a petticoat for the train?
By Lindee 15 / 05 / 2012
the arm size
what are the sizes of the forarm, and the arm ?
By shushuiraq 13 / 05 / 2012
Dear shushuiraq,
The sizes of the forarm and the arm differ from size to size. It would be made loose according to your measurements. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 13 / 05 / 2012
Was this answer helpful? (0) (0)im a size 12 in new zealand so i dont know what american size to order?
im not sure how to convert the sizing
By sharon 24 / 04 / 2012
Dear sharon,
Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 24 / 04 / 2012
Was this answer helpful? (0) (0)Would it be possible to have the pearls left off the dress please?
I note a 5'8" girls said it was too long, this wont happen if I give the measurements you request right?
By Susan 22 / 04 / 2012
Dear Susan,
No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
And please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 22 / 04 / 2012
Was this answer helpful? (0) (0)I am a plus size woman can i get theses dress bigger then a 26 in custom size
I am looking for a wedding dress thank you
By queen 18 / 04 / 2012
Dear queen,
Yes, if you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $29.99.
Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 18 / 04 / 2012
Was this answer helpful? (0) (0)I am getting married May 19 2012 , and ordering my dress on April 16. Will I have it in time?
I might need a couple days to have it hemmed. I am ordering a regular size 8.
By Brandi 15 / 04 / 2012
Dear Brandi,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by May 19 as you requested.
By Smile 16 / 04 / 2012
Was this answer helpful? (0) (0)Is the product perffect like the picture?
as the title.........................................................................
By Mr. smith 10 / 04 / 2012
Dear Mr. smith,
Yes, the dress would be made in accordance with the photo and the dress shown on the model. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.
By Smile 10 / 04 / 2012
Was this answer helpful? (0) (0)all| faq| product description| shipping or payment| customer service issues
can beading be added to the A-line Sweep/ Brush Train Satin Chiffon Wedding Dress
I would like some beading, diamond looking added to the bust area, is this posssible??
By Tina 17 / 05 / 2012
Dear Tina,
I'm sorry. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
By Smile 17 / 05 / 2012
Was this answer helpful? (0) (0)my left arm is 16 in. and my right, arm is 15 in, where do I put down the arm measurments?
dont see where to put down arm measurments
By Tina 17 / 05 / 2012
Dear Tina,
You just need to measure the size listed below. That is your bust, waist, hips, hollow to floor and height.
For more details, please click the like: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
Hope you enjoy shopping here:)
By Smile 17 / 05 / 2012
Was this answer helpful? (0) (0)Petticoat
Does this dress need a petticoat for the train?
By Lindee 15 / 05 / 2012
the arm size
what are the sizes of the forarm, and the arm ?
By shushuiraq 13 / 05 / 2012
Dear shushuiraq,
The sizes of the forarm and the arm differ from size to size. It would be made loose according to your measurements. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 13 / 05 / 2012
Was this answer helpful? (0) (0)im a size 12 in new zealand so i dont know what american size to order?
im not sure how to convert the sizing
By sharon 24 / 04 / 2012
Dear sharon,
Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 24 / 04 / 2012
Was this answer helpful? (0) (0)Would it be possible to have the pearls left off the dress please?
I note a 5'8" girls said it was too long, this wont happen if I give the measurements you request right?
By Susan 22 / 04 / 2012
Dear Susan,
No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
And please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 22 / 04 / 2012
Was this answer helpful? (0) (0)I am a plus size woman can i get theses dress bigger then a 26 in custom size
I am looking for a wedding dress thank you
By queen 18 / 04 / 2012
Dear queen,
Yes, if you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $29.99.
Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 18 / 04 / 2012
Was this answer helpful? (0) (0)Is the product perffect like the picture?
as the title.........................................................................
By Mr. smith 10 / 04 / 2012
Dear Mr. smith,
Yes, the dress would be made in accordance with the photo and the dress shown on the model. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.
By Smile 10 / 04 / 2012
Was this answer helpful? (0) (0)About customizing
Hi, I would like to order this dress but I will be 8months pregnant on my wedding day. I would like to have the dress made asap so i can have it and have time to alter it need be... I really like the bust, arms and the skirt of this dress my question is can you make it a maternity wedding dress? Am Australia size 16 and would like it in Ivory.
By Sylvia 09 / 04 / 2012
Dear Sylvia,
Yes, our tailors can cut the dress just for you based measurements (esp. the measurement around the waist) you provide for an extra charge of only $39.99.
Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 09 / 04 / 2012
Was this answer helpful? (0) (0)This dress has sleeves but you did not request the Arms Eye measurements which I would like to give
How do I give you my arms eye measurements for this dress which I ordered yesterday. I have quite large arms and want to ensure that the sleeves aren't too tight and the custom measurements didn't request this and I can't find how to contact you from my order page. Can you confirm please?
By Christine 09 / 04 / 2012
Dear Christine,
After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.
By Smile 09 / 04 / 2012
Was this answer helpful? (1) (0)all| faq| product description| shipping or payment| customer service issues
I have an event that I would love to wear this gown to. I am in need of a size 16 in Champage.
Would you have one already made. The event is June 8, 2012
By Gown wanted 18 / 05 / 2012
Dear Gown Wanted,
All our dresses are made from scratch. As we require a tailoring period of 17-22 working days and shipping time of 3-8 days, We are sorry to say that if you ordered today, your dress can not reach you by 08 June as you requested.
By Smile 20 / 05 / 2012
Was this answer helpful? (0) (0)I am getting married May 19 2012 , and ordering my dress on April 16. Will I have it in time?
I might need a couple days to have it hemmed. I am ordering a regular size 8.
By Brandi 15 / 04 / 2012
Dear Brandi,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by May 19 as you requested.
By Smile 16 / 04 / 2012
Was this answer helpful? (0) (0)i ordered this dress on the 25th of march...im getting married the 5th of may..will i get it in time
also my bridesmaid and flower girl dresses they were ordered 23rd of march...have a lovely day regards
By wedding dress 29 / 03 / 2012
Dear customer,
We will need a tailoring period of 17-22 working days and shipping time of 3-8 days. It is our policy to send an email to our customers when their payment is confirmed. And we will also send an email to notify our customers once their package is shipped. Thanks for shopping with us:)
By Smile 30 / 03 / 2012
Was this answer helpful? (0) (0)why is my dress not delivered since it has been more than 72 hours? I payed for express shipping
The dress is supposed to be MY WEDDING DRESS FOR MARCH 4TH 2012
By Lynette 07 / 02 / 2012
When will the dress be delivered.
I ordered the dress and didn't look when it would be delivered, I need it for the 4th February 2012. If this is not possible could I please cancel the order Sorry for any inconvenience Teena
By Teena Swaby 26 / 01 / 2012
Dear Teena Swaby,
Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 24-28 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012).
If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible. Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day
By Smile 27 / 01 / 2012
Was this answer helpful? (1) (0)if i order today
Can i have the dress in ten days?
I know am asking a lot but is it possible to get this dress in 10days as I am getting married on the 5th Feb ??
By p[enny 23 / 01 / 2012
bit nervous about the shipment time during the holidays..
Hello
I've ordered this dress on December 5th. The approximate shipping time is December 24th. I know it's a holiday time evrywhere , and I'm a bit worried would it still take 3-8 working days shipment time?
I need the dress for the 17 January in Israel
Thanks
By Maria 14 / 12 / 2011
Dear Maria,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. If you order on December 5th, your package should arrive before 17 January.
Hope you enjoy your shopping here:)
By Smile 14 / 12 / 2011
Was this answer helpful? (3) (0)Customer service
Re payment taken twice from my account. I have NO links to access customer services or anything else on my orders page, hence having to ask via this route.
By TG 05 / 12 / 2011
Dear TG,
Please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs.
If you fail to find the links, please leave your order number here. A customer service representative will respond to you within one working day.
We appreciate your business and thank you for your patience.
By Smile 05 / 12 / 2011
Was this answer helpful? (1) (0)Dress paid. Payment taken twice
Hi, I ordered and paid for this dress yesterday and it appears you have taken TWO payments from my account for this dress. Could you please refund one payment as I only ordered 1 dress and so only wish to pay for one dress. ? Kind regards
By TG 02 / 12 / 2011
Dear TG,
So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.
By Smile 05 / 12 / 2011
Was this answer helpful? (1) (1)all| faq| product description| shipping or payment| customer service issues
Dress order number 1203181402433737
Final Confirmation of my exact size:
Bust 91cm - 36 inches
Waist 75cm - 29 inches
Hips 106cm - 41.5 inches
Hollow to floor measurement 152cm - 60 inches
Please amend my order to make my wedding dress in this size.
Thanks in advance for your help.
Sincerely
Svetlana
By Svetlana Baxter 18 / 03 / 2012
Dear Svetlana Baxter,
If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
By Smile 20 / 03 / 2012
Was this answer helpful? (0) (0)question on a standard size dress
If I order a standard size wedding dress can it be returned if I do not like it ?
By Lee 11 / 03 / 2012
Dear Lee,
Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
http://www.lightinthebox.com/index.php?main_page=return_policy
By Smile 13 / 03 / 2012
Was this answer helpful? (0) (0)do you do custom dresses from a picture?
I have a dream dress and wanted to know if you could tailor it for me, and how much it would cost? Thank you . I can send more pictures in detail if you accept.
kari
By kari kane 22 / 02 / 2012
Dear kari kane,
Unfortunately we can only offer the dresses that are currently shown on our website as of now. Continually expanding our products and services is our goal, so in the near future, we may be able to tailor any dress required by our customers. Thanks for visiting LightInTheBox.com.
By Smile 22 / 02 / 2012
Was this answer helpful? (1) (0)I am not getting married for 12months will the dress still be available in 6months time?
I am not getting married for 12months and dont want to order my dress to early incase of size change etc will this dress still be available
By Angela 16 / 02 / 2012
Dear Angela,
We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.
By Smile 17 / 02 / 2012
Was this answer helpful? (0) (0)CAN I PLEASE CHANGE MY DRESS SIZE PRIOR TO SHIPPING?
I am wondering if there is any way possible, that you could change the dress size I ordered from a size 10 to a size 12 prior to you shipping it out to me. Also, please notify me, if making a size change at this point will prolong the estimated ship date or if this change will incurr any additional charges. I would appreciate hearing back from you at your earliest convenience. Thank you so much. Belinda Bowers
By Belinda Bowers 27 / 01 / 2012
Dear Belinda Bowers,
If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible. Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
By Smile 28 / 01 / 2012
Was this answer helpful? (0) (0)How to give company extra dress measurements?
I ordered my dress online last night and all payed for but I need to add extra measuring details and do not know how to contact light in the box. Have tried everything. Can anyone help please:)
By Rachael Page 25 / 01 / 2012
Dear Rachael Page,
After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.
By Smile 27 / 01 / 2012
Was this answer helpful? (1) (0)Can I purchase the dress now and have it made later?
I would like to buy the dress now, while it is on special, but have it made closer to my wedding because I am hoping to be a couple sizes smaller by the time my wedding comes around. I am not getting married until April 2013, another 15 months away. So was looking at having it made around January 2013, is this an option? Also I have very large upper arms and want to send measurements for them so as to make sure the sleeves will fit.
Cheers Lynda Manning
By Lynda Manning 13 / 01 / 2012
Dear Lynda Manning,
We’re sorry that we cannot offer this dress for pre-order. We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
By Smile 15 / 01 / 2012
Was this answer helpful? (0) (1)Can the dress be made without a train?
Can the dress be made without a train?
By Pennie Lawrence 08 / 01 / 2012
Dear Pennie Lawrence,
No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
By Smile 10 / 01 / 2012
Was this answer helpful? (1) (1)I have ordered my dress however the style i have chosen has over lace sleaves
Do you need extra measurments ie shoulder to elbow, circumference of upper arm, length of arm etc???
By Gina 08 / 12 / 2011
Dear Gina,
We do not need extra measurments ie shoulder to elbow, circumference of upper arm, length of arm etc. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
By Smile 09 / 12 / 2011
Was this answer helpful? (2) (0)
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