A-line Sweetheart Short/ Mini Empire Taffeta And Tulle Cocktail Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Hi i am attending my semi-formal in a week and need dress for it could it be here in a week?

  Hi i am attending my semi-formal in a week and need dress for it could it be here in a week?

  By Jessie 18 / 03 / 2012

  Dear Jessie,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Sorry for any inconvenience caused.

  By Smile 20 / 03 / 2012

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• Can this dress have spagetti straps added?

  I'm looking for a bridesmaid and jr bridesmaid dress and the latter is 11 years old. I thought if straps of some kind were added it would work for both.

  By Heather 27 / 02 / 2012

  Dear Heather,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• Do you have a store location in or around Houston Texas

  Do you have a store location in or around Houston Texas

  By Rhonda Welch 27 / 01 / 2012

  Dear Rhonda Welch,
  No, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• Can I please order extra fabric with this gown???

  How quickly can I get the gown & fabric???

  By A Cameron 12 / 01 / 2012

  Dear A Cameron,
  You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.
  
  And we will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012).

  By Smile 13 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi, would I be able to order this dress without the flower belt or is the flower able to be detached

  Alternatively there is a similar dress without the flower, would that be available in black. I love this dress in black and without the flower belt

  By Amy 29 / 10 / 2011

  Dear Amy,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 31 / 10 / 2011

  Was this answer helpful? (0) (1)

• How do I know that my payment has been confirmed and the dress is on its way?

  I have not got a confirmation on my payment and would like to know, cause I need the dress by this weekend.

  By morgan 23 / 10 / 2011

  Dear morgan,
  We apologize for any confusion. It is our policy to send an email to our customers when their payment is confirmed. And we will also send an email to notify our customers once their package is shipped.
  
  If you did not receive these emails, please double-check the email address listed on your account. You may also need to check your email’s spam filter to ensure our emails were not misfiled as spam or junk mail.
  
  Aside from these steps, please log in to “My Orders,” click on your order number and find the “Check order progress” link. Please use the form provided to explain your situation and submit a Customer Service Request. A Customer Service representative will respond to you within 1 working day. We appreciate your business and thank you for your patience.

  By Smile 24 / 10 / 2011

  Was this answer helpful? (0) (0)

• do you have this dress in daffodil

  do you have this dress in daffodil color and size 2 that will be a size 6

  By manel 18 / 10 / 2011

  Dear Manel,
  We offer a wide range of A-line cocktail dresses in daffodil with size 2 or size 6.
  Please visit the following link and most of these dresses come in daffodil:
  http://www.lightinthebox.com/narrow/short-mini_v1278t0/special-occasion-dresses_c2048
  If you find the standard size does not work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide. See our guide for help on getting your measurements exactly right.
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
  Thank you for shopping with us:)

  By Smile 19 / 10 / 2011

  Was this answer helpful? (0) (1)

• je veux commander le robe en taffetas de l'empire tulle mais en noir je n'arrive pas à voir la pho

  la photo elle apparait seulement en blue pouvez vous me l'envoyer en noir
  
  merci de votre réponse

  By magali 27 / 02 / 2012

  Bonjour,
  Nous vous informons avec regret que toutes les photos disponibles sont sur le site. Veuillez consulter notre tableau des couleurs:
  http://www.lightinthebox.com/html/All-You-Need-To-Know_fr.html?tab=1
  Bon shopping.
  Cordialement

  By Océane 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• Me harían éste vestido en largo y cuánto me subiría?

  Me harían este vestido en largo y cuánto costaría?

  By Conchita 25 / 02 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  
  Sentimos mucho pero no le podemos modificar el producto porque es un modelo establecido, le aconsejamos explorar en nustra página, ya que tenemos varios modelos, esperamos que encuentre lo que le gusta.
  
  Saludos
  LightInTheBox.
  

  By Olivia 26 / 02 / 2012

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• А нельзя ли оплатить товар наложным платежом?

  Или обязательно выбирать такой способ,Как предлогают на вашем сайте?

  By Эля 30 / 01 / 2012

  Эля,
  К сожалению, мы не принимаем оплату курьеру при получении. Надеемся на ваше понимание! Мы можем приступить к обработке заказа только после 100%-предоплаты.
  Способы оплаты:
  http://www.lightinthebox.com/ru/knowledge-base/c1162/a2747.html
  Приятных Вам покупок!

  By Анна 31 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Can this dress have spagetti straps added?

  I'm looking for a bridesmaid and jr bridesmaid dress and the latter is 11 years old. I thought if straps of some kind were added it would work for both.

  By Heather 27 / 02 / 2012

  Dear Heather,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• Can I please order extra fabric with this gown???

  How quickly can I get the gown & fabric???

  By A Cameron 12 / 01 / 2012

  Dear A Cameron,
  You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.
  
  And we will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012).

  By Smile 13 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi, would I be able to order this dress without the flower belt or is the flower able to be detached

  Alternatively there is a similar dress without the flower, would that be available in black. I love this dress in black and without the flower belt

  By Amy 29 / 10 / 2011

  Dear Amy,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 31 / 10 / 2011

  Was this answer helpful? (0) (1)

• do you have this dress in daffodil

  do you have this dress in daffodil color and size 2 that will be a size 6

  By manel 18 / 10 / 2011

  Dear Manel,
  We offer a wide range of A-line cocktail dresses in daffodil with size 2 or size 6.
  Please visit the following link and most of these dresses come in daffodil:
  http://www.lightinthebox.com/narrow/short-mini_v1278t0/special-occasion-dresses_c2048
  If you find the standard size does not work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide. See our guide for help on getting your measurements exactly right.
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
  Thank you for shopping with us:)

  By Smile 19 / 10 / 2011

  Was this answer helpful? (0) (1)

• je veux commander le robe en taffetas de l'empire tulle mais en noir je n'arrive pas à voir la pho

  la photo elle apparait seulement en blue pouvez vous me l'envoyer en noir
  
  merci de votre réponse

  By magali 27 / 02 / 2012

  Bonjour,
  Nous vous informons avec regret que toutes les photos disponibles sont sur le site. Veuillez consulter notre tableau des couleurs:
  http://www.lightinthebox.com/html/All-You-Need-To-Know_fr.html?tab=1
  Bon shopping.
  Cordialement

  By Océane 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• hola,mira kiero ver las tablas de colores,y kisiera saber las tallas y si tienes una tabla de tallas

  mira te pregunto por las tallas pork no se a k tallas ekivalen las k tienen en vestido porfavor si me pudieran mandar las tallas se los agradecria,yo gasto una 38 en españa.gracias me urge la respuesta.

  By maddy 07 / 12 / 2011

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Chequee la foto debajo por favor:
  http://i42.tinypic.com/15ey3c9.png
  Saludos
  LightInTheBox
  

  By Mercedes 09 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Hi i am attending my semi-formal in a week and need dress for it could it be here in a week?

  Hi i am attending my semi-formal in a week and need dress for it could it be here in a week?

  By Jessie 18 / 03 / 2012

  Dear Jessie,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Sorry for any inconvenience caused.

  By Smile 20 / 03 / 2012

  Was this answer helpful? (0) (0)

• How do I know that my payment has been confirmed and the dress is on its way?

  I have not got a confirmation on my payment and would like to know, cause I need the dress by this weekend.

  By morgan 23 / 10 / 2011

  Dear morgan,
  We apologize for any confusion. It is our policy to send an email to our customers when their payment is confirmed. And we will also send an email to notify our customers once their package is shipped.
  
  If you did not receive these emails, please double-check the email address listed on your account. You may also need to check your email’s spam filter to ensure our emails were not misfiled as spam or junk mail.
  
  Aside from these steps, please log in to “My Orders,” click on your order number and find the “Check order progress” link. Please use the form provided to explain your situation and submit a Customer Service Request. A Customer Service representative will respond to you within 1 working day. We appreciate your business and thank you for your patience.

  By Smile 24 / 10 / 2011

  Was this answer helpful? (0) (0)

• Me harían éste vestido en largo y cuánto me subiría?

  Me harían este vestido en largo y cuánto costaría?

  By Conchita 25 / 02 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  
  Sentimos mucho pero no le podemos modificar el producto porque es un modelo establecido, le aconsejamos explorar en nustra página, ya que tenemos varios modelos, esperamos que encuentre lo que le gusta.
  
  Saludos
  LightInTheBox.
  

  By Olivia 26 / 02 / 2012

  Was this answer helpful? (0) (0)

• А нельзя ли оплатить товар наложным платежом?

  Или обязательно выбирать такой способ,Как предлогают на вашем сайте?

  By Эля 30 / 01 / 2012

  Эля,
  К сожалению, мы не принимаем оплату курьеру при получении. Надеемся на ваше понимание! Мы можем приступить к обработке заказа только после 100%-предоплаты.
  Способы оплаты:
  http://www.lightinthebox.com/ru/knowledge-base/c1162/a2747.html
  Приятных Вам покупок!

  By Анна 31 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Do you have a store location in or around Houston Texas

  Do you have a store location in or around Houston Texas

  By Rhonda Welch 27 / 01 / 2012

  Dear Rhonda Welch,
  No, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• Скажите,а русский размер 44 на вашем сайте как будет выглядеть?

  А то в таблице размеров я ничего не поняла.

  By Элла 26 / 01 / 2012

  Элла, добрый день!
  Русский размер 44 соответсвует примерно размерам 8-10.
  Чтобы правильно подобрать размер:
  1. Снимите с себя мерки (парамеры гркди, талии и бедер), так как показано здесь: http://www.lightinthebox.com/html/All-You-Need-To-Know_ru.html?tab=3
  2. Сверьте полученные данные с таблицей и выберите нужный размер. Так например, если Ваши параметры: 90х72х98, то Вам подойдет размер 8, если Ваши паратметры чуть больше: 93х75х101, то выбирайте размер 10.
  Удачных Вам покупок!

  By Анна 28 / 01 / 2012

  Was this answer helpful? (1) (1)

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