A-line V-neck Knee-length Chiffon Mother of the Bride Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• what does hollow to floor mean?

  I would like a custom made dress and need to know what the measurement means "hollow to floor" mean

  By Marguerite 22 / 04 / 2012

  Dear Marguerite,
  Hollow to Floor is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• Is watermelon more pink or coral ?

  What is your return policy if the size is wrong? what is your delivery time estimation?

  By Monique Fitts 15 / 03 / 2012

  Dear Monique Fitts,
  The watermelon is more coral. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  
  Also, we will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 16 / 03 / 2012

  Was this answer helpful? (0) (0)

• How much is p&p

  I just want to know what you charge for postage & packaging - thank you

  By pamela lawrence 02 / 03 / 2012

  Dear pamela lawrence,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 05 / 03 / 2012

  Was this answer helpful? (0) (0)

• don't know if this will work for me

  I am a size 18/20 - measurements bust 47, waist 46 and hips 53. I want to know what size I should order and if this dress will work for me. Thanks

  By Mother 26 / 02 / 2012

  Dear Mother,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• How can I see this dress in daffodil prior to ordering?

  Can I please see this dress in daffodil prior to ordering?

  By Pat 09 / 02 / 2012

  Dear Pat,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 09 / 02 / 2012

  Was this answer helpful? (0) (0)

• Will this dress work for her?

  My wife is rather short-waisted. Will this dress work for her?

  By Ron Wise 07 / 02 / 2012

  Dear Ron Wise,
  Yes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Can I see a picture of this dress in white?

  I am getting married in July. This is my second marriage and don't want a traditional wedding dress. Would like to see a picture of this dress in white to see the details on the beading, etc. I am a plus size woman and like the sleeves and such on this dress and think it would suit me just great, but am not able to see much in the picture with the color being black.
  
  Thank you.

  By Kimberlee Hodge 06 / 02 / 2012

  Dear Kimberlee Hodge,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Can you make this dress long to the floor instead of knee length?

  I am a size 20 and am looking for a long flowing dress for mother of the bride. I have very limited time to decide on a dress so your urgent response would be much appreciated, thank you.

  By Tracy Hills 06 / 02 / 2012

  Dear Tracy Hills,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• is there any way to see the color of the beading -ie-going from the black shown to green?

  i lolve the black, but i'm trying to branch out-green would be my choice if i knew about the beading.

  By JoAnn 19 / 01 / 2012

  Dear JoAnn,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 19 / 01 / 2012

  Was this answer helpful? (1) (0)

• Hi, just wondering if you would sent out a colour swatch?

  I am interested in the hunter green for this dress, also does the beading change as per the colour?
  Thanks

  By Linda 17 / 01 / 2012

  Dear Linda,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• what does hollow to floor mean?

  I would like a custom made dress and need to know what the measurement means "hollow to floor" mean

  By Marguerite 22 / 04 / 2012

  Dear Marguerite,
  Hollow to Floor is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• Is watermelon more pink or coral ?

  What is your return policy if the size is wrong? what is your delivery time estimation?

  By Monique Fitts 15 / 03 / 2012

  Dear Monique Fitts,
  The watermelon is more coral. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  
  Also, we will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 16 / 03 / 2012

  Was this answer helpful? (0) (0)

• don't know if this will work for me

  I am a size 18/20 - measurements bust 47, waist 46 and hips 53. I want to know what size I should order and if this dress will work for me. Thanks

  By Mother 26 / 02 / 2012

  Dear Mother,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• How can I see this dress in daffodil prior to ordering?

  Can I please see this dress in daffodil prior to ordering?

  By Pat 09 / 02 / 2012

  Dear Pat,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 09 / 02 / 2012

  Was this answer helpful? (0) (0)

• Will this dress work for her?

  My wife is rather short-waisted. Will this dress work for her?

  By Ron Wise 07 / 02 / 2012

  Dear Ron Wise,
  Yes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Can I see a picture of this dress in white?

  I am getting married in July. This is my second marriage and don't want a traditional wedding dress. Would like to see a picture of this dress in white to see the details on the beading, etc. I am a plus size woman and like the sleeves and such on this dress and think it would suit me just great, but am not able to see much in the picture with the color being black.
  
  Thank you.

  By Kimberlee Hodge 06 / 02 / 2012

  Dear Kimberlee Hodge,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Can you make this dress long to the floor instead of knee length?

  I am a size 20 and am looking for a long flowing dress for mother of the bride. I have very limited time to decide on a dress so your urgent response would be much appreciated, thank you.

  By Tracy Hills 06 / 02 / 2012

  Dear Tracy Hills,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• is there any way to see the color of the beading -ie-going from the black shown to green?

  i lolve the black, but i'm trying to branch out-green would be my choice if i knew about the beading.

  By JoAnn 19 / 01 / 2012

  Dear JoAnn,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 19 / 01 / 2012

  Was this answer helpful? (1) (0)

• Hi, just wondering if you would sent out a colour swatch?

  I am interested in the hunter green for this dress, also does the beading change as per the colour?
  Thanks

  By Linda 17 / 01 / 2012

  Dear Linda,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• Can the sleeves be made with the same fabric as the rest of the dress and not be sheer?

  I would like to know if this dress can be made so that it doesnt' have sheer sleeves.

  By Cristen 12 / 01 / 2012

  Dear Cristen,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 13 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How much is p&p

  I just want to know what you charge for postage & packaging - thank you

  By pamela lawrence 02 / 03 / 2012

  Dear pamela lawrence,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 05 / 03 / 2012

  Was this answer helpful? (0) (0)

• i ordered my dress about 9 working days ago and havent been emailed yet...i paid expediture post

  i need this for my daughters wedding in 10 days

  By shaz 18 / 12 / 2011

  Dear shaz,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 19 / 12 / 2011

  Was this answer helpful? (0) (0)

• i ordered my dress on dec 2nd , and with three to five days processing time why do i have to wait un

  until the 16 th for it to be shipped

  By carleen olatund 12 / 12 / 2011

  Dear carleen olatund,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days.
  Sorry for any inconvenience caused.

  By Smile 13 / 12 / 2011

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• what to do with a dress that is too small

  i ordered a dress aboul six weeks ago but i mistakenly ordered the wrong size . it cannot fit and there is not enouegh room to have it altered i am stuck with a new dress that i nave never worn and can never wear. any suggestions

  By carleen 12 / 12 / 2011

  Dear carleen,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 13 / 12 / 2011

  Was this answer helpful? (0) (0)

• I need to ask about a return but cannot find this purchase in "my orders".

  I purchased a burgandy dress and received a red one. The satin lining is burgandy, but the chiffon overlay is red. I don't have time to order another dress in the right color. How can I contact Customer Service to obtain a return form. I ordered online but did not create an account at that time. My order # is 1998161. I also need to return the purse I bought to match (order # 1999490). I also ordered it in burgandy and received red. It matches the dress, but not the color scheme for my daughter's wedding. Please advise as soon as possible. Thank you.

  By Theresa 21 / 11 / 2011

  Dear Theresa,
  So that we may address this matter quickly and conveniently, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 21 / 11 / 2011

  Was this answer helpful? (0) (0)

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