Chiffon Sheath/Column V-neck Sweep Brush Train Evening Dress inspired by Michelle Trachtenberg

Customer Q&A

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• Back in stock?

  Hi,
  
  WIll you be getting this dress stocked in silver again soon?

  By Dasha 14 / 05 / 2012

  Dear Dasha,
  No, the dress in silver would not come back in stock in the near future. Please look over the additional colors and styles we currently have on offer.

  By Smile 15 / 05 / 2012

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• I ordered my dress on April 14 and my prom is May 19 is it possiable that my dress will come May 11

  I ordered my dress on April 14 and my prom is May 19 is it possiable that my dress will come around May 11or 12th because i might need to tailor the length and size because i oredered a big size.

  By DIANA 19 / 04 / 2012

  Dear DIANA,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And it is our policy to send an email to our customers when their payment is confirmed. And we will also send an email to notify our customers once their package is shipped. Thanks for shopping with us:)

  By Smile 20 / 04 / 2012

  Was this answer helpful? (0) (0)

• Question about colour

  Hi there, I looked at your colour chart for the chiffon fabrics (for this dress) and I was wondering what colour was closer to a cream; the champagne or the ivory? I don't want a beige dress, but I don't want a silvery dress either. Should I just stick with white? Thank you

  By asvl 18 / 04 / 2012

  Dear asvl,
  The color ivory is close to cream. Hope you enjoy your shopping here:)

  By Smile 19 / 04 / 2012

  Was this answer helpful? (0) (0)

• Could I PLEASE have a photo of a real person (ie. not a model in this dress).

  I want to see a copy of the dress that you guys actually make and not perhaps what the dress is 'inspired by'
  
  Thanks.

  By Jessica 21 / 03 / 2012

  Dear Jessica,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the reviews section of the dress’s page.

  By Smile 22 / 03 / 2012

  Was this answer helpful? (0) (0)

• can i order this dress and return if not suitable for occasion?

  is this dress only available to order made to measure? or can you order it in a dress size and then return it if not suitable?
  
  and does this dress have a train?

  By helen bagley 04 / 02 / 2012

  Dear helen bagley,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  
  And yes, it comes with a train. Thanks for shopping with us:)

  By Smile 06 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi there, is it possible to have the dress without the train? i.e. the same length all around.

  I would like the length of the dress to be to the floor (like the front of it) all around.
  Thanks.

  By Christine 30 / 01 / 2012

  Dear Christine,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 31 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to have the detailing a different color than the dress?

  I would be interested in having the dress in an ivory color and the detailing in lavender or periwinkle. Is that possible?

  By Genevieve 28 / 01 / 2012

  Dear Genevieve,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is this dress in stock at the moment?

  I just wanted to order this dress in the next week, and was hoping that it would be in stock? Thanks!

  By Olivia 24 / 01 / 2012

  Dear Olivia,
  Yes, the dress is in stock at this moment. Hope you enjoy your shopping here:)

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• hi there i was wondering if you can change the colour of this and can we give u measurements to fit

  i was hoping i could get it to fit the person so it would be custome made i think as im not sure about the sizes you have listed can u please help with this matter many thanks in advance kirstie

  By kirstie gilgis 19 / 01 / 2012

  Dear kirstie gilgis,
  It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And yes, this dress comes in custom size. If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $39.99.
  
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 19 / 01 / 2012

  Was this answer helpful? (0) (0)

• material colour

  Hi, thank you for your response however can you please confirm that the material is chiffon as you have indicated silver was a close match to the colour in the picture. Maybe my colour is not coming across clear but to me the lavender in the chiffon is a closer match of the silver in the satin. Could you also advise if the lining is satin hence changing the colour?

  By Janelle 18 / 01 / 2012

  Dear Janelle,
  The dress is made in chiffon. And the shown color is not available for the dress, but it is close to silver. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please refer to the dress in chiffon and its shown color is silver:
  http://www.lightinthebox.com/Chiffon-Elastic-Woven-Satin-Sheath--Column-Sweetheart-Evening-Dress-inspired-by-Selena-Gomez-at-Emmy-Awards--FSD0339-_p67906.html

  By Smile 18 / 01 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Back in stock?

  Hi,
  
  WIll you be getting this dress stocked in silver again soon?

  By Dasha 14 / 05 / 2012

  Dear Dasha,
  No, the dress in silver would not come back in stock in the near future. Please look over the additional colors and styles we currently have on offer.

  By Smile 15 / 05 / 2012

  Was this answer helpful? (0) (0)

• Question about colour

  Hi there, I looked at your colour chart for the chiffon fabrics (for this dress) and I was wondering what colour was closer to a cream; the champagne or the ivory? I don't want a beige dress, but I don't want a silvery dress either. Should I just stick with white? Thank you

  By asvl 18 / 04 / 2012

  Dear asvl,
  The color ivory is close to cream. Hope you enjoy your shopping here:)

  By Smile 19 / 04 / 2012

  Was this answer helpful? (0) (0)

• Could I PLEASE have a photo of a real person (ie. not a model in this dress).

  I want to see a copy of the dress that you guys actually make and not perhaps what the dress is 'inspired by'
  
  Thanks.

  By Jessica 21 / 03 / 2012

  Dear Jessica,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the reviews section of the dress’s page.

  By Smile 22 / 03 / 2012

  Was this answer helpful? (0) (0)

• Hi there, is it possible to have the dress without the train? i.e. the same length all around.

  I would like the length of the dress to be to the floor (like the front of it) all around.
  Thanks.

  By Christine 30 / 01 / 2012

  Dear Christine,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 31 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to have the detailing a different color than the dress?

  I would be interested in having the dress in an ivory color and the detailing in lavender or periwinkle. Is that possible?

  By Genevieve 28 / 01 / 2012

  Dear Genevieve,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is this dress in stock at the moment?

  I just wanted to order this dress in the next week, and was hoping that it would be in stock? Thanks!

  By Olivia 24 / 01 / 2012

  Dear Olivia,
  Yes, the dress is in stock at this moment. Hope you enjoy your shopping here:)

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• hi there i was wondering if you can change the colour of this and can we give u measurements to fit

  i was hoping i could get it to fit the person so it would be custome made i think as im not sure about the sizes you have listed can u please help with this matter many thanks in advance kirstie

  By kirstie gilgis 19 / 01 / 2012

  Dear kirstie gilgis,
  It comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And yes, this dress comes in custom size. If you have special requirements for sizing, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $39.99.
  
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 19 / 01 / 2012

  Was this answer helpful? (0) (0)

• material colour

  Hi, thank you for your response however can you please confirm that the material is chiffon as you have indicated silver was a close match to the colour in the picture. Maybe my colour is not coming across clear but to me the lavender in the chiffon is a closer match of the silver in the satin. Could you also advise if the lining is satin hence changing the colour?

  By Janelle 18 / 01 / 2012

  Dear Janelle,
  The dress is made in chiffon. And the shown color is not available for the dress, but it is close to silver. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please refer to the dress in chiffon and its shown color is silver:
  http://www.lightinthebox.com/Chiffon-Elastic-Woven-Satin-Sheath--Column-Sweetheart-Evening-Dress-inspired-by-Selena-Gomez-at-Emmy-Awards--FSD0339-_p67906.html

  By Smile 18 / 01 / 2012

  Was this answer helpful? (1) (0)

• material colour

  Can you advise if the material(same colour as shown) is now available for this dress

  By Janelle 17 / 01 / 2012

  Dear Janelle,
  No, but the shown color is close to silver. You can choose the color based on your preference from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• I'm 6' and planning to wear 3'' heels. Will this dress be long enough?

  I'm 6 feet tall and my measurement from hollow to floor is 59''. I just want to confirm that this will be long enough.

  By Sophie 06 / 01 / 2012

  Dear Sophie,
  Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.

  By Smile 08 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I ordered my dress on April 14 and my prom is May 19 is it possiable that my dress will come May 11

  I ordered my dress on April 14 and my prom is May 19 is it possiable that my dress will come around May 11or 12th because i might need to tailor the length and size because i oredered a big size.

  By DIANA 19 / 04 / 2012

  Dear DIANA,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And it is our policy to send an email to our customers when their payment is confirmed. And we will also send an email to notify our customers once their package is shipped. Thanks for shopping with us:)

  By Smile 20 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• can i order this dress and return if not suitable for occasion?

  is this dress only available to order made to measure? or can you order it in a dress size and then return it if not suitable?
  
  and does this dress have a train?

  By helen bagley 04 / 02 / 2012

  Dear helen bagley,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  
  And yes, it comes with a train. Thanks for shopping with us:)

  By Smile 06 / 02 / 2012

  Was this answer helpful? (0) (0)

• Are there any more pictures of the different colors in this dress?

  I love this dress, but not the color. I just want to see the different colors in it before I make my decision.

  By Madison Taylor 15 / 01 / 2012

  Dear Madison Taylor,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 16 / 01 / 2012

  Was this answer helpful? (0) (0)

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