Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, you can take it to local tailor to shorten the length for you. Hope you enjoy shopping here with us:)

ByDale

In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hips and hollow to floor sizes for our tailor. Hope you enjoy shopping here with us:)

ByDale

Thanks for your inquiry. The built in bra in this dress would be good enough support. And the dress will will stay up well. Thanks for coming to our website and hope you can enjoy your shopping here.

ByCandy

Yes, this dress is ok, but i think the following one will be better: http://www.lightinthebox.com/elastic-woven-satin-sheath--column-sweetheart-sweep--brush-train-evening-dress-inspired-by-serena_p70549.html?pos=ultimately_buy_12
It is much fabulous and sexy.
Hope you can like it.
Thank you for your interest in our product.

ByVeara

Thank you for your inquiry.
To fit high heels, we’ll add
an extra 5 cm onto custom-sized
floor-length dresses and dresses with trains，
kindly refer to this link for the measuring guide
http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
Hope enjoy your shopping with Lightinthebox.

BySmile

Thank you for your inquiry. The whole estimate delivery time is 10 to 17 business days. Yes, if you order it today, this dress will arrive you by 9/15.

BySmile

Dear Jackie,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

BySmile

Dear Tiffany Marshal,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days.
Orders that have already shipped cannot be cancelled and will be treated as returns. And cancellations for a full refund are only available within 24 hours of placing all orders for Weddings & Events (Customized Dresses & Accessories).
To cancel an order, please sign in to My Orders and request a cancellation. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

BySmile

Dear E,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 18-24 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by february 21st as you requested.

BySmile

Dear Rachel,
As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
http://www.lightinthebox.com/knowledge-base/c10/a29.html

BySmile

Thank you for your inquiry.
If we ship you the wrong items, or ship you the item in wrong color or size or a defective item, you can ask for return or exchange and we will be responsible for the shipping cost to send it back.
If just because you do not like, I am afraid cannot be returned, because all the wedding&events category items here are made to order. Even if standard size is still made to order, we do not have in stock. Once you order, we need to make it for you.
Hope you can enjoy shopping here.:)

ByJoy

Dear Genifer,
So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

BySmile

Dear Lisa Stobie,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 5/15 as you requested.

And please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

BySmile

Dear Iman,
Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
http://www.lightinthebox.com/index.php?main_page=return_policy

BySmile

Dear Inga,
If you haven't paid for your order, you can cancel it and then order the dress again with right measurements.
If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

BySmile