Chiffon Sheath/ Column V-neck Floor-length Evening Dress inspired by Katharine Mcphee

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• hey there, I am just a bit worried about the length of time it will take for me to recive my dress?

  i understand that it should take around 21 days ( I ordered my dress today and I NEED it for the 13th of june - 31 days) but i was reading through a review and I read It takes 5 weeks for alterations which made me a bit nervous about the date i would receive my dress.
  thank you, i would appreciate if you could get back to me asap.

  By eilidh 13 / 05 / 2012

  Dear Eilidh,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  

  By Smile 13 / 05 / 2012

  Was this answer helpful? (0) (0)

• help....

  I bought this dress on the 12th of March. I really need it by the 26th of March! If you can please send this dress to me by that date!

  By Stacy Johnson 17 / 03 / 2012

  Dear Stacy Johnson,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered it on the 12th of March, there’s a risk it might not reach you by 26th of March as you requested.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (1) (0)

• I am wondering about how long it would take after I order the dress for it to arrive

  I am getting married on the 7th April 2012 and would like to know if I ordered this dress now would it arrive in time for the wedding?

  By Michelle Cromwe 03 / 03 / 2012

  Dear Michelle Cromwe,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 7th April 2012 as you requested.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (0) (0)

• What fabric is this dress made from?

  What fabric is this dress made from?

  By Autumn Fletcher 03 / 02 / 2012

  Dear Autumn Fletcher,
  The dress is made from chiffon. Hope you enjoy your shopping here:)

  By Smile 05 / 02 / 2012

  Was this answer helpful? (0) (0)

• Would this dress still be available in May?

  I'm reluctant to order it now as I'm currently losing weight, and I want it to be tailored to fit like a glove, hence the question. I would love to wear this to prom in June, and order it about mid-May, but I need to know if it'll still be here!
  
  Thanks!

  By Caroline 02 / 02 / 2012

  Dear Caroline,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 02 / 02 / 2012

  Was this answer helpful? (0) (0)

• i have already paid for my order and hve a confirmation number my account does not reflect payment

  would like to know if there is anything wrong with my order. i must have the dresses for a very important occassion. please tell me iam worried for no reason.

  By glenis sungu 20 / 01 / 2012

  Dear glenis sungu,
  We apologize for any confusion. It is our policy to send an email to our customers when their payment is confirmed. And we will also send an email to notify our customers once their package is shipped.
  
  If you did not receive these emails, please double-check the email address listed on your account. You may also need to check your email’s spam filter to ensure our emails were not misfiled as spam or junk mail.

  By Smile 26 / 01 / 2012

  Was this answer helpful? (0) (0)

• do i need to just measure the front of bust? or does tape go whole way round bust and back ?

  im quite tall 5'9 very busty and am bigger on top than bottom half of my body would this style of dress suit me?

  By natalie 30 / 12 / 2011

  Dear natalie,
  Yes, this style of dress would suit you. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 03 / 01 / 2012

  Was this answer helpful? (1) (0)

• does this dress have a slimming effect or does it make you look heavier?

  I am looking for a dress to fit me right, I am 5'7 with a full c cup chest, athletic shape

  By Johanna 28 / 10 / 2011

  Dear Johanna,
  The draped design on the waist area would have a slimming effect:) And the split front is extremely sexy...Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  Hope you enjoy your shopping here:)

  By Smile 30 / 10 / 2011

  Was this answer helpful? (0) (0)

• I understand that there are many colors available. Is there a picture for the different colors?

  Hope to hear from you soon about the many colors available.

  By Ellen 14 / 10 / 2011

  Dear Ellen,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the Q&A section of the dress’s page.
  For your convenience, please view our color chart at the following link and choose a color you like from our color options.

  By Smile 15 / 10 / 2011

  Was this answer helpful? (0) (0)

• Quisiera saber si pido el vestido rojo MEGAN en Gasa, en cuandto tiempo me llegaria el vestido

  Yo vivo en Quito - Ecuador, por favor quisiera saber en cuanto tiempo me llegaria el vestido y si es posible que me ayuden con el costo total del mismo incluido el envio ya sea en DHL O UPS, que son las empreesas que conozco y estan en mi ciudad.
  
  Tambien quisiera saber si es necesario enviarles mis medidas.
  
  Gracias por su auyuda.
  
  Saludos,
  
  Alejandra Urresta

  By Alejandra 23 / 04 / 2012

  Estimado/a Cliente,
  En relación a su consulta, le explicaríamos que para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
  Una vez confirmemos su pago, este producto necesita 15-19 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
  Atentamente tus amigos de Lightinthebox.com

  By Rebeca 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• help....

  I bought this dress on the 12th of March. I really need it by the 26th of March! If you can please send this dress to me by that date!

  By Stacy Johnson 17 / 03 / 2012

  Dear Stacy Johnson,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered it on the 12th of March, there’s a risk it might not reach you by 26th of March as you requested.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (1) (0)

• What fabric is this dress made from?

  What fabric is this dress made from?

  By Autumn Fletcher 03 / 02 / 2012

  Dear Autumn Fletcher,
  The dress is made from chiffon. Hope you enjoy your shopping here:)

  By Smile 05 / 02 / 2012

  Was this answer helpful? (0) (0)

• do i need to just measure the front of bust? or does tape go whole way round bust and back ?

  im quite tall 5'9 very busty and am bigger on top than bottom half of my body would this style of dress suit me?

  By natalie 30 / 12 / 2011

  Dear natalie,
  Yes, this style of dress would suit you. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 03 / 01 / 2012

  Was this answer helpful? (1) (0)

• does this dress have a slimming effect or does it make you look heavier?

  I am looking for a dress to fit me right, I am 5'7 with a full c cup chest, athletic shape

  By Johanna 28 / 10 / 2011

  Dear Johanna,
  The draped design on the waist area would have a slimming effect:) And the split front is extremely sexy...Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  Hope you enjoy your shopping here:)

  By Smile 30 / 10 / 2011

  Was this answer helpful? (0) (0)

• I understand that there are many colors available. Is there a picture for the different colors?

  Hope to hear from you soon about the many colors available.

  By Ellen 14 / 10 / 2011

  Dear Ellen,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the Q&A section of the dress’s page.
  For your convenience, please view our color chart at the following link and choose a color you like from our color options.

  By Smile 15 / 10 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• hey there, I am just a bit worried about the length of time it will take for me to recive my dress?

  i understand that it should take around 21 days ( I ordered my dress today and I NEED it for the 13th of june - 31 days) but i was reading through a review and I read It takes 5 weeks for alterations which made me a bit nervous about the date i would receive my dress.
  thank you, i would appreciate if you could get back to me asap.

  By eilidh 13 / 05 / 2012

  Dear Eilidh,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  

  By Smile 13 / 05 / 2012

  Was this answer helpful? (0) (0)

• I am wondering about how long it would take after I order the dress for it to arrive

  I am getting married on the 7th April 2012 and would like to know if I ordered this dress now would it arrive in time for the wedding?

  By Michelle Cromwe 03 / 03 / 2012

  Dear Michelle Cromwe,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 7th April 2012 as you requested.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (0) (0)

• i have already paid for my order and hve a confirmation number my account does not reflect payment

  would like to know if there is anything wrong with my order. i must have the dresses for a very important occassion. please tell me iam worried for no reason.

  By glenis sungu 20 / 01 / 2012

  Dear glenis sungu,
  We apologize for any confusion. It is our policy to send an email to our customers when their payment is confirmed. And we will also send an email to notify our customers once their package is shipped.
  
  If you did not receive these emails, please double-check the email address listed on your account. You may also need to check your email’s spam filter to ensure our emails were not misfiled as spam or junk mail.

  By Smile 26 / 01 / 2012

  Was this answer helpful? (0) (0)

• Quisiera saber si pido el vestido rojo MEGAN en Gasa, en cuandto tiempo me llegaria el vestido

  Yo vivo en Quito - Ecuador, por favor quisiera saber en cuanto tiempo me llegaria el vestido y si es posible que me ayuden con el costo total del mismo incluido el envio ya sea en DHL O UPS, que son las empreesas que conozco y estan en mi ciudad.
  
  Tambien quisiera saber si es necesario enviarles mis medidas.
  
  Gracias por su auyuda.
  
  Saludos,
  
  Alejandra Urresta

  By Alejandra 23 / 04 / 2012

  Estimado/a Cliente,
  En relación a su consulta, le explicaríamos que para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
  Una vez confirmemos su pago, este producto necesita 15-19 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
  Atentamente tus amigos de Lightinthebox.com

  By Rebeca 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• Здравствуйте, а сколько будет стоить доставка в город Братск, Иркутской области?

  Здравствуйте, а сколько будет стоить доставка в город Братск, Иркутской области?

  By Дарья 04 / 02 / 2012

  Дарья, добрый день!
  
  Как узнать стоимость доставки, Вы можете посмотреть здесь:
  http://www.lightinthebox.com/ru/knowledge-base/c1163/a2917.html
  
  Удачных Вам покупок!
  

  By Анна 05 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Would this dress still be available in May?

  I'm reluctant to order it now as I'm currently losing weight, and I want it to be tailored to fit like a glove, hence the question. I would love to wear this to prom in June, and order it about mid-May, but I need to know if it'll still be here!
  
  Thanks!

  By Caroline 02 / 02 / 2012

  Dear Caroline,
  We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy. If this should happen, please try checking out our selection of other dresses, as we typically get new dresses every month. Please follow our website regularly to stay updated on the latest additions and special deals.

  By Smile 02 / 02 / 2012

  Was this answer helpful? (0) (0)

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