Chiffon Sheath/ Column V-neck Floor-length Evening Dress inspired by Odette Yustman at Oscar

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Lenght of dress

  As i am using my own measurements for this dress, will I have to measure my length whilst wearing heels if I want to wear heels with it on the actual day i'm going to wear the dress or will you make it an extra bit longer with the measurements of my real hight?

  By Alice Smart 16 / 05 / 2012

  Dear Alice Smart,
  No. We will make it 5 cm longer with the measurements of your real hight.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  Hope you enjoy shopping here:)

  By Smile 16 / 05 / 2012

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• will it be made by june the 16th ?

  how much will shipping cost from new zealand and how long will it take?

  By Marleen-Rae 14 / 05 / 2012

  Dear Marleen-Rae,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days.
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  

  By Smile 15 / 05 / 2012

  Was this answer helpful? (0) (0)

• Arrival time

  Please let me know if the dress will arrive before my prom on May 25th. Otherwise, I will have to cancel the order. Please reply ASAP and give me your contact number so that I can call you.
  
  Atika Nadaf

  By Atika Nadaf 06 / 05 / 2012

  Dear Atika Nadaf,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days (3-5 days for expedited shipping). And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 07 / 05 / 2012

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• question

  Hi,
  I just ordered this dress today (April 22) in dark green with custom measurements and my prom is on May 19...
  Will the dress arrive by then? I'm scared it won't come in time. I am hoping it comes at least a week before my prom date because it might need more alterations if it doesn't fit right.

  By Mira 23 / 04 / 2012

  Dear Mira,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• I'm ordering a standard size 16 and I NEED this dress by April 3rd! Possible?

  My prom is May 4th. Is there any way you can over night it or something since it's not specific measurements?

  By Alicia 17 / 04 / 2012

  Dear Alicia,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by May 3th as you requested.

  By Smile 18 / 04 / 2012

  Was this answer helpful? (0) (0)

• Dress is not going to make it in time for the prom?

  I just saw on my order that the dress is not due to ship until the 6th of May and my daughters prom is the 21st of April. We did not realize there was a long processing time. I have tried to find a place on the website of where to cancel this order and cannot figure out how to cancel.

  By Ginger Brown 16 / 04 / 2012

  Dear Ginger Brown,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 17 / 04 / 2012

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• I need this dress for the 5th of May, will it arrive in time and can i get a guarantee?

  Also, i have read a LOT of dissapointing reviews for this website but i am in love with this dress.. I'm really in need of some reassurance..

  By Radhika 21 / 03 / 2012

  Dear Radhika,
  As we require a tailoring period of 13-15 working days and shipping time of 3-8 days, if you order now, your package should arrive before 5th of May. Hope you enjoy your shopping here:)

  By Smile 22 / 03 / 2012

  Was this answer helpful? (0) (0)

• how long will the dress take to arrive to australia?

  can i pay extra for exoress postage?

  By taylor 19 / 03 / 2012

  Dear taylor,
  We will need a tailoring period of 13-15 working days and shipping time of 3-8 days. And as with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 20 / 03 / 2012

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• the note description for this dress mentions that there is belt included that can't be removed.

  If so does the dress we receive look different from the picture above or is it just a technical part of the dress?

  By Rachel 17 / 03 / 2012

  Dear Rachel,
  The dress would be made as what's shown in the picture. It doesn't come with the belt. Sorry for any confusions made.

  By Smile 19 / 03 / 2012

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• Dress Details

  I just had a couple of quick questions. I know I can't try the dress on before I get it, but is there any dresses you would recommend that I try on to get a feel for the size and weigh of the dress?
  
  I was also wondering how the color swatches online compared to the actual color of the chiffon on the dress. I noticed that the red pictured was a lot brighter than the swatch provided. Does this mean that all the other colors are brighter in comparison as well?
  
  Thanks!

  By Kathleen 15 / 03 / 2012

  Dear Kathleen,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  
  There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  

  By Smile 16 / 03 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• will it be made by june the 16th ?

  how much will shipping cost from new zealand and how long will it take?

  By Marleen-Rae 14 / 05 / 2012

  Dear Marleen-Rae,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days.
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  

  By Smile 15 / 05 / 2012

  Was this answer helpful? (0) (0)

• question

  Hi,
  I just ordered this dress today (April 22) in dark green with custom measurements and my prom is on May 19...
  Will the dress arrive by then? I'm scared it won't come in time. I am hoping it comes at least a week before my prom date because it might need more alterations if it doesn't fit right.

  By Mira 23 / 04 / 2012

  Dear Mira,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• the note description for this dress mentions that there is belt included that can't be removed.

  If so does the dress we receive look different from the picture above or is it just a technical part of the dress?

  By Rachel 17 / 03 / 2012

  Dear Rachel,
  The dress would be made as what's shown in the picture. It doesn't come with the belt. Sorry for any confusions made.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• Dress Details

  I just had a couple of quick questions. I know I can't try the dress on before I get it, but is there any dresses you would recommend that I try on to get a feel for the size and weigh of the dress?
  
  I was also wondering how the color swatches online compared to the actual color of the chiffon on the dress. I noticed that the red pictured was a lot brighter than the swatch provided. Does this mean that all the other colors are brighter in comparison as well?
  
  Thanks!

  By Kathleen 15 / 03 / 2012

  Dear Kathleen,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  
  There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  

  By Smile 16 / 03 / 2012

  Was this answer helpful? (1) (0)

• question?

  umm I was wondering if i order my dress today will it get here my April 13th,2012?

  By Jeannette Fervi 12 / 03 / 2012

  Dear Jeannette Fervi,
  As we require a tailoring period of 13-15 working days and shipping time of 3-8 days, if you order now, your package should arrive before April 13th,2012.

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• What size would you recommend?

  I was confused on the measurements, because I would be a size 4, but the model wearing the dress is smaller than I am. Here are my measurements, any feedback would be greatly appreciated.
  
  Bust: 34 1/2
  Waist: 27
  Hips: 36

  By Kathleen 06 / 03 / 2012

  Dear Kathleen,
  According to your measurements, size 6 should fit you well. Hope you enjoy your shopping here:)

  By Smile 07 / 03 / 2012

  Was this answer helpful? (1) (0)

• Is there any chance of veiwing this dress in other colours?

  JUts wondering if you are able to send me pictures of this dress but in diffrent colours, so i have a rough idea how the dree will look in a diffrent colour?
  
  Thankyou

  By Naz 05 / 03 / 2012

  Dear Naz,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 06 / 03 / 2012

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• Colours!

  Is this the actual dress that you sell or is it what you intend to replicate? If a replica, then please can I see it in dark green?
  
  Thank you
  
  Caitlhan

  By Cait 05 / 03 / 2012

  Dear Cait,
  The dress would be made in accordance with the photo and the dress shown on the model. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.
  
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• How can i view this dress in the other shades of colour? I'm not sure which blue to get.

  I'd like to see this dress in the other colours it comes in.

  By Nausie 01 / 03 / 2012

  Dear Nausie,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 01 / 03 / 2012

  Was this answer helpful? (1) (0)

• Size to buy and how revealing is chest?

  I have a very large (34D) bust, and I wear between a 4-6 dress (depending on the fit). If I intend to buy a 6 and get it taken in and hemmed, how would my bust appear in the dress? I am very conservative and prefer to show little cleavage.

  By Becky 28 / 02 / 2012

  Dear Becky,
  The dress would come as what's shown in the picture. And it is not that revealing. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Arrival time

  Please let me know if the dress will arrive before my prom on May 25th. Otherwise, I will have to cancel the order. Please reply ASAP and give me your contact number so that I can call you.
  
  Atika Nadaf

  By Atika Nadaf 06 / 05 / 2012

  Dear Atika Nadaf,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days (3-5 days for expedited shipping). And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 07 / 05 / 2012

  Was this answer helpful? (0) (0)

• I'm ordering a standard size 16 and I NEED this dress by April 3rd! Possible?

  My prom is May 4th. Is there any way you can over night it or something since it's not specific measurements?

  By Alicia 17 / 04 / 2012

  Dear Alicia,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by May 3th as you requested.

  By Smile 18 / 04 / 2012

  Was this answer helpful? (0) (0)

• I need this dress for the 5th of May, will it arrive in time and can i get a guarantee?

  Also, i have read a LOT of dissapointing reviews for this website but i am in love with this dress.. I'm really in need of some reassurance..

  By Radhika 21 / 03 / 2012

  Dear Radhika,
  As we require a tailoring period of 13-15 working days and shipping time of 3-8 days, if you order now, your package should arrive before 5th of May. Hope you enjoy your shopping here:)

  By Smile 22 / 03 / 2012

  Was this answer helpful? (0) (0)

• how long will the dress take to arrive to australia?

  can i pay extra for exoress postage?

  By taylor 19 / 03 / 2012

  Dear taylor,
  We will need a tailoring period of 13-15 working days and shipping time of 3-8 days. And as with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 20 / 03 / 2012

  Was this answer helpful? (0) (0)

• Hello, we will be ordering 12 of these for my bridesmaid dresses in all different colors.

  How long will the dress be for sale? The wedding isnt until November, but we could order as soon as May. And do you have any color swatches you could send? Thank you!

  By Lauren Davis 12 / 03 / 2012

  Dear Lauren Davis,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
  
  And if you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

  By Smile 13 / 03 / 2012

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• My Prom is on the 24th June 2012, and I am unsure as to how advance I need to order a dress?

  The dress I am looking at buying is "Chiffon Sheath/ Column V-neck Floor-length Evening Dress inspired by Odette Yustman at Oscar" in red. I dont want to buy too late and it not have arrived.

  By Rebecca 03 / 03 / 2012

  Dear Rebecca,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. After your order is comfirmed, you will recieve your parcel in 17-26 working days. So we recommend ordering your dress 1 month and a half in advance. Hope you enjoy your shopping here:)

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• I need this dress for an event on February the 11th. Would it arrive before that date?

  A quick response would be appreciated.

  By Reyna 13 / 01 / 2012

  Dear Reyna,
  We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by February the 11th as you requested.
  

  By Smile 15 / 01 / 2012

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• Would this dress still be £96.35 if i order it on January 30th 2012? Please Let me know ASAP!

  I really want to buy this dress .. but am not sure how it would actually look on me.. can you send me a picture of someone wearing it please so i get a rough idea?

  By Nazima 26 / 12 / 2011

  Dear Nazima,
  As we require a tailoring period of 7-9 working days and shipping time of 3-8 days, if you order now, your package should arrive before January 30th 2012.
  And the photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the reviews section of the dress’s page.

  By Smile 26 / 12 / 2011

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• Lieferzeit

  ich brauche dieses Kleid zum spätestens 25.5.2012. Ist es möglich ein Kleid in 2-3 Wochen geliefert zu bekommen?? Wenn dies Möglich wäre, würde ich heute 3 Kleider bestellen

  By Kezi 02 / 05 / 2012

  Liebe(r) Kezi,
  Bitte verstehen Sie, daß es für jedes Kleid eine gewisse Bearbeitungszeit benötigt, welche auf der Produktseite unter den Bestelloptionen deutlich angezeigt wird. Damit das Produkt im besten Zustand an Sie verschickt wrid, danken wir Ihnen für Ihre Geduld.
  MfG

  By Emma 04 / 05 / 2012

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Lenght of dress

  As i am using my own measurements for this dress, will I have to measure my length whilst wearing heels if I want to wear heels with it on the actual day i'm going to wear the dress or will you make it an extra bit longer with the measurements of my real hight?

  By Alice Smart 16 / 05 / 2012

  Dear Alice Smart,
  No. We will make it 5 cm longer with the measurements of your real hight.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  Hope you enjoy shopping here:)

  By Smile 16 / 05 / 2012

  Was this answer helpful? (0) (0)

• Dress is not going to make it in time for the prom?

  I just saw on my order that the dress is not due to ship until the 6th of May and my daughters prom is the 21st of April. We did not realize there was a long processing time. I have tried to find a place on the website of where to cancel this order and cannot figure out how to cancel.

  By Ginger Brown 16 / 04 / 2012

  Dear Ginger Brown,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 17 / 04 / 2012

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• How long will this dress be available? And could you send fabric-swatches?

  I want to wear it on a wedding in august, is it available then, too? And will the price be the same? And it`s very important for me that I can check the colours first, because on the screen it`s very different sometimes.
  Thanks and best regards
  Davina

  By Davina 08 / 02 / 2012

  Dear Davina,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
  
  And if you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  And here is the link for all the swatches we have on offer:
  http://www.lightinthebox.com/c/swatches_3927

  By Smile 08 / 02 / 2012

  Was this answer helpful? (0) (0)

• How much would this dress be after the sale is over?

  Please let me know as soon as possible

  By Nazima 07 / 01 / 2012

  Dear Nazima,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 09 / 01 / 2012

  Was this answer helpful? (0) (0)

• If you order a dress thar is one of the sizes, not made to measure and when it comes you do not like

  the way the dress looks - ca you return it and get a full refund? Thanks.

  By Stephanie 29 / 11 / 2011

  Dear Stephanie,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 29 / 11 / 2011

  Was this answer helpful? (0) (0)

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