Empire One Shoulder Floor-length Chiffon Over Elastic Satin Bridesmaid/ Wedding Party Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• i need to order this dress - if i ordered a standard size 6 when would it arrive to ireland-

  my sisters wedding is on 19th may 2012 in ireland - i am wondering when estimated date of delivery would be- in an ideal world i need a custom one but a standard would suffice.my house number 00353 45 869875

  By sinead donohue 26 / 04 / 2012

  Dear sinead donohue,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 19th of may as you requested.

  By Smile 27 / 04 / 2012

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• just wondering if the dress is too small can we exchange please?

  also cost to deliver to perth australia please?

  By lorraine 25 / 04 / 2012

  Dear lorraine,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  

  By Smile 25 / 04 / 2012

  Was this answer helpful? (0) (0)

• Do you have any photos of this dress in ligtht sky blue

  We are looking for Aqua blue or sky blue dresses for the bridesmaids thanks

  By Kerri Butteriss 22 / 04 / 2012

  Dear Kerri Butteriss,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• will size 4 fit for a 36" bust line and 30 " waist,i stand 5 ft.

  will a size 4 fit a bust line of 36" and a waist of 30". i stand 5 feet even

  By susan 10 / 04 / 2012

  Dear susan,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• Hi, I'm trying to find out how long would this dress be on sale for this price?

  I'm really interested in this dress for my bridesmaids.

  By Brandi Barber 18 / 03 / 2012

  Dear Brandi Barber,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 20 / 03 / 2012

  Was this answer helpful? (1) (0)

• If I need this dress in a size 16 by March 31, am I too late in ordering?

  I know Im pretty late, but if I want to order this in a size 16 probably, do you think I could get it here by March 31 of this year?

  By Cait 18 / 03 / 2012

  Dear Cait
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by March 31 as you requested.

  By Smile 20 / 03 / 2012

  Was this answer helpful? (0) (0)

• I want to delete this order.I chose another dress.How would I do that.?

  I was trying to cancel this order as I decided to to buy another one,but this dress is still there.How wld I delete this item

  By Dulce 16 / 03 / 2012

  Dear Dulce,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (1) (0)

• from american price to canadian price?

  When I place my order it tells me how much it is in american money but how much is it in canadian money (114.87)?

  By Donna 15 / 03 / 2012

  Dear Donna,
  The price in canadian price is CA$ 91.60 at this moment. You can change the currency by choosing the currency signal beside the price. Hope you enjoy your shopping here:)

  By Smile 16 / 03 / 2012

  Was this answer helpful? (1) (0)

• I live in saint john nb, and I was wondering how many days does it take to get here?

  And I was wondering how much the shipping and handling is going to cost me to saint john nb?

  By Donna McLellan 15 / 03 / 2012

  Dear Donna McLellan,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days.
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  Hope you enjoy your shopping here:)

  By Smile 16 / 03 / 2012

  Was this answer helpful? (0) (0)

• Please could i request some fabric samples

  I am looking to order 4 bridesmaids dresses in different colours. To make sure they tone together can i please request samples of your chiffon fabric in:
  Blue
  daffodil
  gold
  fuschia
  grape
  green
  dark green
  lavender
  sky light blue
  orange
  royal blue
  red
  sage
  regency
  watermelon
  
  
  thank you very much :)

  By Holly 20 / 02 / 2012

  Dear Holly,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  And here is the link for all the swatches we have on offer:
  http://www.lightinthebox.com/c/swatches_3927
  

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Do you have any photos of this dress in ligtht sky blue

  We are looking for Aqua blue or sky blue dresses for the bridesmaids thanks

  By Kerri Butteriss 22 / 04 / 2012

  Dear Kerri Butteriss,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 23 / 04 / 2012

  Was this answer helpful? (0) (0)

• will size 4 fit for a 36" bust line and 30 " waist,i stand 5 ft.

  will a size 4 fit a bust line of 36" and a waist of 30". i stand 5 feet even

  By susan 10 / 04 / 2012

  Dear susan,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• Hi, I'm trying to find out how long would this dress be on sale for this price?

  I'm really interested in this dress for my bridesmaids.

  By Brandi Barber 18 / 03 / 2012

  Dear Brandi Barber,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 20 / 03 / 2012

  Was this answer helpful? (1) (0)

• Please could i request some fabric samples

  I am looking to order 4 bridesmaids dresses in different colours. To make sure they tone together can i please request samples of your chiffon fabric in:
  Blue
  daffodil
  gold
  fuschia
  grape
  green
  dark green
  lavender
  sky light blue
  orange
  royal blue
  red
  sage
  regency
  watermelon
  
  
  thank you very much :)

  By Holly 20 / 02 / 2012

  Dear Holly,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  And here is the link for all the swatches we have on offer:
  http://www.lightinthebox.com/c/swatches_3927
  

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• do you photos of any of the chiffon dresses in the Regency colour?

  do you photos of any of the chiffon dresses in the Regency colour? the Regency colour chiffon which is on your colour chart is just what i want for my bridesmaid dresses, but i cant decide on the dress!!!
  
  could you possible e-mail me ANY pictures you may have?
  
  thanks
  
  jessie

  By jessie smith 02 / 02 / 2012

  Dear jessie smith,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 02 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is the dress depended upon the strap to hold it up?

  I was wondering if the dress was depended upon the strap to hold it up. I know that you will not remove the strap but if I order this dress, I will remove it if the dress will hold up on its own by the bodice. Thank you!

  By Lisa 10 / 01 / 2012

  Dear Lisa,
  Yes, the dress is mainly depended upon the strap to hold it up. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of the shoes category’s main page can help you find the perfect combination.

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• How many dress size bigger should I go

  Hi,I was getting ready to purchase this dress,when one of my bridesmaids tells me she's pregnant..I'm getting married in july,so she'll be about 7 months pregnant..She's already a little bit on the plus size so I was wondering what I should do when it comes to purchasing this dress..Should I go a couple of sizes bigger?She's gonna give me her measurements tonight..I know it's a hard question,but I feel like I'm running out of time..

  By Stressed out 08 / 01 / 2012

  Dear customer,
  We recommend ordering the dress in custom size for her, and add a few inches to her current measurements (at least double the waist measurement, and add a few inches to the bust measurement). It's better to take the maximum measurements into consideration so that your local tailor can easily make alterations before the wedding as needed.
  
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 10 / 01 / 2012

  Was this answer helpful? (1) (0)

• order ?

  Hi i'm interested in buying 2 dresses, do I have to place 2 separate orders? How do I pay postage for 2?
  
  Thanks
  Ana

  By Ana 28 / 12 / 2011

  Dear Ana,
  Please add the two dresses you want to your cart and then check out for the order. For more detailed information, please visit this link for “How Can I Make an Order”:
  http://www.lightinthebox.com/index.php?main_page=knowledgebase&chapter=5&id=6
  
  And we make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/

  By Smile 29 / 12 / 2011

  Was this answer helpful? (0) (0)

• hi, im just wondering would this dress be classified as a wedding dress or a wedding party dress ?

  cos i have a formal coming up in 3 weeks time and im not sure which category it comes down when shipping

  By woaman 05 / 11 / 2011

  Dear woaman,
  It is classified as a wedding party dress. Hope you enjoy your shopping here:)

  By Smile 06 / 11 / 2011

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• Is it possible/difficult to remove the bow after I have received the dress?

  I really like the dress but am not sure about the bow. I just wanted to know if it is possible to remove it after the dress has been made.
  Thanks

  By Bee 16 / 10 / 2011

  Dear Bee,
  We are sorry that the bow cannot be removed as it is sewed on this dress. Thank you for shopping with us:)

  By Smile 17 / 10 / 2011

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• i need to order this dress - if i ordered a standard size 6 when would it arrive to ireland-

  my sisters wedding is on 19th may 2012 in ireland - i am wondering when estimated date of delivery would be- in an ideal world i need a custom one but a standard would suffice.my house number 00353 45 869875

  By sinead donohue 26 / 04 / 2012

  Dear sinead donohue,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 19th of may as you requested.

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• If I need this dress in a size 16 by March 31, am I too late in ordering?

  I know Im pretty late, but if I want to order this in a size 16 probably, do you think I could get it here by March 31 of this year?

  By Cait 18 / 03 / 2012

  Dear Cait
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by March 31 as you requested.

  By Smile 20 / 03 / 2012

  Was this answer helpful? (0) (0)

• from american price to canadian price?

  When I place my order it tells me how much it is in american money but how much is it in canadian money (114.87)?

  By Donna 15 / 03 / 2012

  Dear Donna,
  The price in canadian price is CA$ 91.60 at this moment. You can change the currency by choosing the currency signal beside the price. Hope you enjoy your shopping here:)

  By Smile 16 / 03 / 2012

  Was this answer helpful? (1) (0)

• I live in saint john nb, and I was wondering how many days does it take to get here?

  And I was wondering how much the shipping and handling is going to cost me to saint john nb?

  By Donna McLellan 15 / 03 / 2012

  Dear Donna McLellan,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days.
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  Hope you enjoy your shopping here:)

  By Smile 16 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• just wondering if the dress is too small can we exchange please?

  also cost to deliver to perth australia please?

  By lorraine 25 / 04 / 2012

  Dear lorraine,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  

  By Smile 25 / 04 / 2012

  Was this answer helpful? (0) (0)

• I want to delete this order.I chose another dress.How would I do that.?

  I was trying to cancel this order as I decided to to buy another one,but this dress is still there.How wld I delete this item

  By Dulce 16 / 03 / 2012

  Dear Dulce,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (1) (0)

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