TS Gathered Perspective Layered Lace Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• length

  would you be able to make this dress after the knee??

  By lex123 19 / 04 / 2012

  Dear lex123,
  Sorry but we cannot custom made this dress for you.

  By Smile 20 / 04 / 2012

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• on my account it tells me the layered lace dress my come to me in April when i paid in march so far

  unhappy if this is the case and no comment by tommrrow i will cancel ipaid 21.00 dollars for 3 week shipping?

  By trina 19 / 03 / 2012

  Dear trina,
  We need an order processing time of 1 business day and shipping time of 3-8 business days for this product.
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.
  

  By Smile 20 / 03 / 2012

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• I need to exchange this dress fro a larger size. How long will it take for an exchange?

  Is it best to just reorder and then send back the first dress for credit for a new item or is the exchange process relatively quick?

  By Nana Jenkins 08 / 03 / 2012

  Dear Nana Jenkins,
  So that we may address this matter quickly and conveniently, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 08 / 03 / 2012

  Was this answer helpful? (0) (0)

• a question

  Hi, I am only 5'1, I am a bit worried that the dress is gonna be too long on me. Can you give me the exact length of a small size of the dress thanks,

  By Cheung 12 / 02 / 2012

  Dear Cheung,
  This dress is 85cm long in size S. Thanks for your question:)

  By Smile 14 / 02 / 2012

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• The Size !!

  Is there a Small size of this dress ?
  
  many thanks

  By abdulaziz 07 / 02 / 2012

  Dear abdulaziz,
  We're sorry but we only have size L for this dress at present.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• a question

  Is it possible to provide this dress for me along the Midi (attired French) designs these dresses great, but if it were longer to Baalnsph was best for me and with me many

  By juman 19 / 01 / 2012

  Dear juman,
  We're sorry but this dress cannot be custom made, it only comes as shown in the picture. Thanks for your question:)

  By Smile 19 / 01 / 2012

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• hello dear,

  I would like to know if this dress could be custom order. I would like the lenght of this dress a little longer. Could you make one like knee lenght?

  By Lacry 18 / 01 / 2012

  Dear Lacry,
  We're sorry but we caonnot be custom ordered. Thanks for your question:)

  By Smile 18 / 01 / 2012

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• What is the length of the Large size?

  What is the length of the Large size?

  By Eli 24 / 12 / 2011

  Dear Eli,
  This dress in size L is about 90 cm long. Hope you enjoy shopping with us:)

  By Smile 25 / 12 / 2011

  Was this answer helpful? (0) (0)

• A size small of medium?

  I want to order this dress. And I have normally size small. But I have 3 months ago ordered a dress and it was a little bit to small. So maybe it's better if I order the medium? I really don't know, help!

  By Kubra 09 / 12 / 2011

  Dear Kubra,
  We recommend you to take a brief measurement first, then choose a suitable size according to the size chart on the product page. Thanks for your question:)

  By Smile 11 / 12 / 2011

  Was this answer helpful? (0) (0)

• What is the exact lenght of this dress?

  What is the exact lenght of this dress?

  By LAri 07 / 12 / 2011

  Dear LAri,
  This dress is 85cm for size M. Thanks for your question:)

  By Smile 07 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• length

  would you be able to make this dress after the knee??

  By lex123 19 / 04 / 2012

  Dear lex123,
  Sorry but we cannot custom made this dress for you.

  By Smile 20 / 04 / 2012

  Was this answer helpful? (0) (0)

• a question

  Hi, I am only 5'1, I am a bit worried that the dress is gonna be too long on me. Can you give me the exact length of a small size of the dress thanks,

  By Cheung 12 / 02 / 2012

  Dear Cheung,
  This dress is 85cm long in size S. Thanks for your question:)

  By Smile 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• The Size !!

  Is there a Small size of this dress ?
  
  many thanks

  By abdulaziz 07 / 02 / 2012

  Dear abdulaziz,
  We're sorry but we only have size L for this dress at present.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• a question

  Is it possible to provide this dress for me along the Midi (attired French) designs these dresses great, but if it were longer to Baalnsph was best for me and with me many

  By juman 19 / 01 / 2012

  Dear juman,
  We're sorry but this dress cannot be custom made, it only comes as shown in the picture. Thanks for your question:)

  By Smile 19 / 01 / 2012

  Was this answer helpful? (0) (0)

• hello dear,

  I would like to know if this dress could be custom order. I would like the lenght of this dress a little longer. Could you make one like knee lenght?

  By Lacry 18 / 01 / 2012

  Dear Lacry,
  We're sorry but we caonnot be custom ordered. Thanks for your question:)

  By Smile 18 / 01 / 2012

  Was this answer helpful? (0) (0)

• What is the length of the Large size?

  What is the length of the Large size?

  By Eli 24 / 12 / 2011

  Dear Eli,
  This dress in size L is about 90 cm long. Hope you enjoy shopping with us:)

  By Smile 25 / 12 / 2011

  Was this answer helpful? (0) (0)

• A size small of medium?

  I want to order this dress. And I have normally size small. But I have 3 months ago ordered a dress and it was a little bit to small. So maybe it's better if I order the medium? I really don't know, help!

  By Kubra 09 / 12 / 2011

  Dear Kubra,
  We recommend you to take a brief measurement first, then choose a suitable size according to the size chart on the product page. Thanks for your question:)

  By Smile 11 / 12 / 2011

  Was this answer helpful? (0) (0)

• What is the exact lenght of this dress?

  What is the exact lenght of this dress?

  By LAri 07 / 12 / 2011

  Dear LAri,
  This dress is 85cm for size M. Thanks for your question:)

  By Smile 07 / 12 / 2011

  Was this answer helpful? (0) (0)

• Kommt dieses Kleid in Größe S nochmals in den Verkauf??

  Ich benötige die Größe S, leider gibt es nur noch L.
  Ab wann kann man wieder S bestellen?
  
  Vielen Dank für die Antwort!

  By Astrid 10 / 02 / 2012

  Liebe(r) Astrid,
  Momentan gibts leider keine Größe S für dieses Kleid. Wir haben noch viele ähnliche Artikel auf der Webseite, die Ihnen sicher gefallen würden.
  Für weitere Hilfe kontaktieren Sie bitte mit unseren Kundenservicekollegen. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie sich in Ihr Konto ein und eine Frage oder Anfrage einreichen.
  MfG

  By Emma 14 / 02 / 2012

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• Ist beige, gleich dunkelgelb? möchte es nur in beige.

  leider ist nur dunkelgelb zur auswahl.

  By J. 30 / 12 / 2011

  Hallo J,
  Ja, Beige ist gleich wie dunkelgelb. Es ist genau wie auf dem Bild. Machen Sie sich bitte keine Sorgen.
  Für weitere Hilfe kontaktieren Sie bitte mit unseren Kundenservicekollegen. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie Ihre Konto ein und eine Frage oder Anfrage einreichen.
  MfG

  By Stephan 30 / 12 / 2011

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• on my account it tells me the layered lace dress my come to me in April when i paid in march so far

  unhappy if this is the case and no comment by tommrrow i will cancel ipaid 21.00 dollars for 3 week shipping?

  By trina 19 / 03 / 2012

  Dear trina,
  We need an order processing time of 1 business day and shipping time of 3-8 business days for this product.
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.
  

  By Smile 20 / 03 / 2012

  Was this answer helpful? (0) (0)

• spedizione express

  ciao! con la spedizione express bisogna pagare delle tasse doganali quando il vestito mi arriva a casa? grazie

  By Bris 15 / 12 / 2011

  Ciao Bris, con qualsiasi spedizione è possibile pagare le tasse di dogana!

  By Alessia 16 / 12 / 2011

  Was this answer helpful? (0) (1)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I need to exchange this dress fro a larger size. How long will it take for an exchange?

  Is it best to just reorder and then send back the first dress for credit for a new item or is the exchange process relatively quick?

  By Nana Jenkins 08 / 03 / 2012

  Dear Nana Jenkins,
  So that we may address this matter quickly and conveniently, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 08 / 03 / 2012

  Was this answer helpful? (0) (0)

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