Satin Tulle Ball Gown Sweetheart Chapel Train Wedding Dress inspired by Kate Huds in Bride Wars

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• How long is the train of the dress?

  Hi, I know you've written that it is a 'chapel train', but still, sizes vary under the definition of 'chapel trains', even on your web site, gowns with far shorter and much longer trains are still classified as 'chapel trains'. Would it be possible to get an approximate length in feet or metres (from the waist down)?
  Thank you.

  By Karen 21 / 05 / 2012

  Dear Karen,
  The train length of the dress is 5 feet from the waist down.
  Hope you enjoy shopping here:)
  

  By Smile 21 / 05 / 2012

  Was this answer helpful? (0) (0)

• Bodice of this dress...

  Hi there,
  
  I love this dress but in some of the customer photos the bodice ends really high. If I custom order it for my measurements can I tell you how long I would like the bodice to run to make sure its not too high up??
  
  Do you have a rush order option?
  
  Thanks in advance,
  
  Nikki

  By Nikki 14 / 05 / 2012

  Dear Nikki,
  Unfortunately we can only offer the dresses that are currently shown on our website as of now. Continually expanding our products and services is our goal, so in the near future, we may be able to tailor any dress required by our customers. And currently we do not support rush order. Thanks for visiting LightInTheBox.com.
  

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• Petticoat

  Hi I am interested in the satin tulle ball gown, what petticoat on this site would be best to make the dress look as full as it does on the model? Does the petticoat have to be chapel train?

  By Jessica 19 / 04 / 2012

  Dear Jessica,
  Yes, and we recommend this petticoat:
  http://www.lightinthebox.com/3-Bone-Hoop-Tulle-Wedding-Petticoats--HSFJ136-_p21701.html
  It brings you not only extremely puffy look but also greater savings. You can choose it from the "product promotion" below the dress.

  By Smile 20 / 04 / 2012

  Was this answer helpful? (0) (0)

• price difference at checkout

  When I place an order - the price is showing up as $278.38 but the advertised price is $239.99. What is the reason for this discrepancy??

  By Rum 16 / 04 / 2012

  Dear Rum,
  Our custom tailoring service for dresses is available for an additional charge of only USD $38.39. Sorry for any confusions made and thanks for shopping with us:)
  

  By Smile 17 / 04 / 2012

  Was this answer helpful? (0) (0)

• Hi there, I have just done my own measurements.

  Under bust line: 72cm
  Bust: 84cm
  Waste: 84cm
  Hips: 84cm
  Each Thights: 20cm
  Around the bum: 91cm
  Sholder width: 16cm
  Stomach: 84cm
  
  Pls ensure my orders fit to match these measurements. Thank you.
  Order No.: 1203181502434036

  By Reverie Alinea 26 / 03 / 2012

  Dear Reverie Alinea,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 28 / 03 / 2012

  Was this answer helpful? (0) (1)

• hi there, i am just about to order this dress but have one concern about the ribbon in the picture.

  regarding the ribbon, will it be as thin and as long as int he picture?
  
  Basically i would like it to be the same width and length as in the picture, just hope for your confirmation.
  
  Second, regarding shipping to Singapore, do you have any idea how much willt he import tax be on this dress?
  
  Hope for your reply at your earliest, thank you.
  
  Amy Yeo

  By amy yeo 11 / 03 / 2012

  Dear amy yeo,
  1) Yes, the dress would be made in accordance with the photo and the dress shown on the model. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.
  2) As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• Can I request to change the "Back Details" from zipper to "Lace-up"?

  I love this gown so much. I am only 160cm tall. Will this gown too long on me? I believe I will customize my size... but my wedding is on Oct. I believe I will lose some weight before the date. I worry I will change my size after few month... If you can change the back details from zipper to lace-up, this will be easier to adjust the size on me.

  By Ada 03 / 03 / 2012

  Dear Ada,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for wedding dress with lace back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• can I change the top of the dress to tulle instead of lacing?

  I have attached photos of a similar dress that I have tried on, thanks!

  

  By Brooke 03 / 03 / 2012

  Dear Brooke,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (0) (0)

• Hi, I was wondering if you make boleros to wear on off the shoulder dresses?

  I am interested in an off the shoulder dress and was wondering if you make boleros to slip on for the wedding ceremony??

  By Jasmine Worrall 22 / 02 / 2012

  Dear Jasmine Worrall,
  We do offer a lot of wraps options for you to select based on your preference. Please refer to the link:
  http://www.lightinthebox.com/c/wraps_4677

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• Would it be possible to change the sash i ordered

  Order Number: 1202072102282755
  
  I am not sure how to contact you. Would it be possible to change the sash i ordered from Ivory to Black?
  
  Thanks!

  By Christine 20 / 02 / 2012

  Dear Christine,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

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• Back of Dress

  Is it possible to get this dress with a lace up back?

  By Danielle Murray 11 / 01 / 2012

  Dear Danielle Murray,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for wedding dress with lace back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 12 / 01 / 2012

  Was this answer helpful? (0) (1)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How long is the train of the dress?

  Hi, I know you've written that it is a 'chapel train', but still, sizes vary under the definition of 'chapel trains', even on your web site, gowns with far shorter and much longer trains are still classified as 'chapel trains'. Would it be possible to get an approximate length in feet or metres (from the waist down)?
  Thank you.

  By Karen 21 / 05 / 2012

  Dear Karen,
  The train length of the dress is 5 feet from the waist down.
  Hope you enjoy shopping here:)
  

  By Smile 21 / 05 / 2012

  Was this answer helpful? (0) (0)

• Bodice of this dress...

  Hi there,
  
  I love this dress but in some of the customer photos the bodice ends really high. If I custom order it for my measurements can I tell you how long I would like the bodice to run to make sure its not too high up??
  
  Do you have a rush order option?
  
  Thanks in advance,
  
  Nikki

  By Nikki 14 / 05 / 2012

  Dear Nikki,
  Unfortunately we can only offer the dresses that are currently shown on our website as of now. Continually expanding our products and services is our goal, so in the near future, we may be able to tailor any dress required by our customers. And currently we do not support rush order. Thanks for visiting LightInTheBox.com.
  

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• Petticoat

  Hi I am interested in the satin tulle ball gown, what petticoat on this site would be best to make the dress look as full as it does on the model? Does the petticoat have to be chapel train?

  By Jessica 19 / 04 / 2012

  Dear Jessica,
  Yes, and we recommend this petticoat:
  http://www.lightinthebox.com/3-Bone-Hoop-Tulle-Wedding-Petticoats--HSFJ136-_p21701.html
  It brings you not only extremely puffy look but also greater savings. You can choose it from the "product promotion" below the dress.

  By Smile 20 / 04 / 2012

  Was this answer helpful? (0) (0)

• Hi there, I have just done my own measurements.

  Under bust line: 72cm
  Bust: 84cm
  Waste: 84cm
  Hips: 84cm
  Each Thights: 20cm
  Around the bum: 91cm
  Sholder width: 16cm
  Stomach: 84cm
  
  Pls ensure my orders fit to match these measurements. Thank you.
  Order No.: 1203181502434036

  By Reverie Alinea 26 / 03 / 2012

  Dear Reverie Alinea,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 28 / 03 / 2012

  Was this answer helpful? (0) (1)

• hi there, i am just about to order this dress but have one concern about the ribbon in the picture.

  regarding the ribbon, will it be as thin and as long as int he picture?
  
  Basically i would like it to be the same width and length as in the picture, just hope for your confirmation.
  
  Second, regarding shipping to Singapore, do you have any idea how much willt he import tax be on this dress?
  
  Hope for your reply at your earliest, thank you.
  
  Amy Yeo

  By amy yeo 11 / 03 / 2012

  Dear amy yeo,
  1) Yes, the dress would be made in accordance with the photo and the dress shown on the model. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.
  2) As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• Can I request to change the "Back Details" from zipper to "Lace-up"?

  I love this gown so much. I am only 160cm tall. Will this gown too long on me? I believe I will customize my size... but my wedding is on Oct. I believe I will lose some weight before the date. I worry I will change my size after few month... If you can change the back details from zipper to lace-up, this will be easier to adjust the size on me.

  By Ada 03 / 03 / 2012

  Dear Ada,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for wedding dress with lace back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• can I change the top of the dress to tulle instead of lacing?

  I have attached photos of a similar dress that I have tried on, thanks!

  

  By Brooke 03 / 03 / 2012

  Dear Brooke,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (0) (0)

• Hi, I was wondering if you make boleros to wear on off the shoulder dresses?

  I am interested in an off the shoulder dress and was wondering if you make boleros to slip on for the wedding ceremony??

  By Jasmine Worrall 22 / 02 / 2012

  Dear Jasmine Worrall,
  We do offer a lot of wraps options for you to select based on your preference. Please refer to the link:
  http://www.lightinthebox.com/c/wraps_4677

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• Would it be possible to change the sash i ordered

  Order Number: 1202072102282755
  
  I am not sure how to contact you. Would it be possible to change the sash i ordered from Ivory to Black?
  
  Thanks!

  By Christine 20 / 02 / 2012

  Dear Christine,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• Model's Dress

  Will I receive the exact style and look of dress the model is wearing? Also what colour is she wearing white or ivory?

  By Melissa 16 / 02 / 2012

  Dear Melissa,
  Shown Color: Ivory
  Belt Color: Grape
  And the dress would be made in accordance with the photo and the dress shown on the model. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• price difference at checkout

  When I place an order - the price is showing up as $278.38 but the advertised price is $239.99. What is the reason for this discrepancy??

  By Rum 16 / 04 / 2012

  Dear Rum,
  Our custom tailoring service for dresses is available for an additional charge of only USD $38.39. Sorry for any confusions made and thanks for shopping with us:)
  

  By Smile 17 / 04 / 2012

  Was this answer helpful? (0) (0)

• My wedding is only 6 weeks away...

  Is it possible to have the dress shipped within 20 working days of placing the order? For example a premium fee for quicker delivery?

  By Angela 28 / 01 / 2012

  Dear Angela,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you in 6 weeks as you requested.

  By Smile 29 / 01 / 2012

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• wil i be charged tax on piece of material

  my sister has bought this dress from yous which is amazing so i wanted to order the material so i can match all the bridesmaids exact to the lilac bow do u know if i will be charged tax on this small item im only asking because when her dress arrived she had to pay 85pound on the delivery which was not a problem because the dress is gorgeous,the material is 6 pound odd just wondered if theres any other charges thanks

  By kim 24 / 01 / 2012

  Dear kim,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 27 / 01 / 2012

  Was this answer helpful? (2) (1)

• a question

  I am in love with this dress. my wedding is in April. I am just not sure about how long it will take to come to the UK and how much tax I will be charged?
  
  its such a beautifull dress, I am scared if I order it and it wont suit me because I am big girl. but i love the way it looks.

  By Avan SHerabayan 12 / 01 / 2012

  Dear Avan SHerabayan,
  We will need a tailoring period of 24-28 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012).
  
  And as with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html
  
  Also, the dress would fit you well if you choose the fitted size. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 13 / 01 / 2012

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• Ist das Kleid, wenn es doch nicht den Vorstellungen entpri auch umtauschbar bzw. ganz zurückzugeben?

  Hallo,
  ich bin sehr begeistert vom Kleid udn bin kurz davor es zu bestellen.
  Jedoch stellt sich mir noch ein kleiner Zweifel, nämlich ob es mir stehen wird und der Stoff und die Form auch meinen Vorstellungen entprechend werden.
  Daher die Frage an euch, kann man im Notfall, das Kleid zurückschicken?
  
  MfG Emna

  By Emna 10 / 05 / 2012

  Liebe(r) Emma,
  Kleider in Standardgrößen werden für jeden Kunde sorgfältig maßgeschneidert. Wegen verschiedenen Bedürfnissen der Kunden sind die Kündigungs- und Rückgabebestimmungen für solche Kleider strenger als die anderen Artikel. Seien Sie bitte vorsichtig beim Bestellen. Für weitere Details lesen Sie bitte hier unsere Rückgabebestimmungen:
  http://www.lightinthebox.com/html/All-You-Need-To-Know_de.html?tab=4
  MfG

  By Emma 10 / 05 / 2012

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• salve acquistando più di un prodotto il costo doganale e di spedizione è sempre lo stesso ho varia

  mi piacerebbe acquistare delle cose per il mio matrimonio (abito,cuscino ecc)però prima vorrei sapere se le spese doganali e di spedizione sono un unico prezzo ho variano dai pezzi e prodotti? mi sapreste aiutare perche non riesco a capire bene sul sito di pagamento io abito a bari in puglia grazie attendo una vostra risposta

  

  By mariangela 22 / 03 / 2012

  Ciao Mariangela, le spese di dogana si pagano per ogni prodotto importato ma le tariffe per le diverse categorie di prodotto le decide la dogana stessa. Potresti metterti in contatto con loro per avere informazioni dettagliate!

  By Alessia 22 / 03 / 2012

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• quisiera saber el costo del envio a san antonio oeste, rio negro, argentina y el costo del envio.

  tambien quisiera saber que costo de aduana tendria que pagar. un numero de telefono de atencion al cliente. gracias

  By kalu 13 / 01 / 2012

  Estimado/a Cliente,
  Hola.
  Gracias por su interés en LightInTheBox.
  Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  Saludos de LightInTheBox
  
  

  By Olivia 16 / 01 / 2012

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• all| faq| product description| shipping or payment| customer service issues

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• How do i change the colour of my dress that i just ordered and paid for today?

  How do i change the colour of my dress that i just ordered and paid for today?
  
  When i purchesed the dress i choose ivory but i have changed my mind and i want it WHITE.. can someone help me as i have already paid for this item today =)
  
  Thanks

  By Tara 14 / 02 / 2012

  Dear Tara,
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 14 / 02 / 2012

  Was this answer helpful? (1) (0)

• can i change my size?

  I already ordered this dress on 9th Jan. But i'm worried about my size.
  My order is size 4, can i change it into size 6?
  Please let me know.

  By dongfang 14 / 01 / 2012

  Dear dongfang,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible. Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 16 / 01 / 2012

  Was this answer helpful? (0) (1)

• a few questions

  Hello I just have a few questions regarding the dress
  
  If i choose a standard dress size and upon recieving the dress, i didnt like it, then would i be entitled to a refund if i try it on and dont like it?
  
  Also, can the train be made any longer than a chapel length?
  
  Can the bow be made from a satin material instead? as i would like to have my bridemaids in satin.
  
  How much would shipping cost to Northern Ireland in Britain?
  
  Many thanks

  By Melissa 13 / 12 / 2011

  Dear Melissa,
  Firstly, please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  
  And no, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  Finally, shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 14 / 12 / 2011

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