Sequined Sheath/Column Bateau Floor-length Evening Dress inspired by Rosario Dawson

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• I would like to cancel this order that was made several hours ago.

  When I made this order several hours ago the information provided indicated it would be shipped in 3 to 5 days. I need the dress by feb. 3.
  
  Please cancel the order

  By Perry Benton 19 / 01 / 2012

  Dear Perry Benton,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 19 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi! I was wondering if the dress could be made with a higher back, not backless?

  Also could it be made in a pearl pink or dark navy?

  By Zuniiee 17 / 01 / 2012

  Dear Zuniiee,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  And the dress comes in pearl pink but not dark navy. Hope you enjoy your shopping here:)

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• This is the desing i was looking for but do not like the material can that be change or not?

  i would like to change some of the dress because this is exactly what i was looking for but has down falls that would make me not buy the dress, if you could let me know asap that would be great thanks!

  By em 05 / 01 / 2012

  Dear em,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 06 / 01 / 2012

  Was this answer helpful? (0) (0)

• is there any way the you can send me a picture of what the color will look like in pearl pink sequen

  I looked in your color chart but noticed no pictures for the colors done in sequence. Can you send me a picture of what the dress may look like in pearl pink sequence? also is this not offered in ivory?

  By kbarnett 05 / 12 / 2011

  Dear kbarnett,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the reviews section of the dress’s page.
  Also, it doesn't come in ivory at this moment. Hope you enjoy your shopping here:)

  By Smile 06 / 12 / 2011

  Was this answer helpful? (0) (0)

• Is there a built in bra?

  And which color chart does the sequin's match closest to?

  By Rebecca 15 / 10 / 2011

  Dear Rebecca ,
  1. Yes. There is a built in bra for this dress.
  2. There is no sequin color chart. But you may refer to the satin color chart. There might be a slight difference between different fabrics' colors.
  Thank you for shopping with us:)

  By Smile 17 / 10 / 2011

  Was this answer helpful? (1) (0)

• wie lange dauert die lieferung wenn ich mir dass kleid in der standardgröße kaufe ?

  leider habe ich nicht mehr so lange zeit. ca. nur noch 10 tage

  By meltem caglayan 13 / 05 / 2012

  Liebe(r) meltem caglayan,
  Bitte verstehen Sie, daß es für jedes Kleid eine gewisse Bearbeitungszeit benötigt, welche auf der Produktseite unter den Bestelloptionen deutlich angezeigt wird. Das gilt auf für Kleid in Standardgrössen. Damit das Produkt im besten Zustand an Sie verschickt wrid, danken wir Ihnen für Ihre Geduld.
  MfG

  By Emma 13 / 05 / 2012

  Was this answer helpful? (0) (0)

• Pour la robe RUGBY - Robe de Soirée à Sequins Réf #00182926, est il possible d'avoir le dos couvert?

  Bonjour,
  
  Je suis très intéressée par la robe RUGBY - Robe de Soirée à Sequins
  Référence #00182926 mais j'aurai aimé que le dos de la robe soit complètement couvert (qu'il n'y est pas de décolté dans le dos) pourriez vous me dire si cette démarche est faisable.
  
  Par la même occasion c'est vraiment dommage et nuisible pour vous qu'on ne puisse pas avoir un échantillonnage des différentes couleurs accessibles sur le site pour faire notre choix!
  
  Merci de votre réponse,
  Myriam.

  By Myriam 18 / 02 / 2012

  Bonjour,
  Nous vous informons avec regret que pour des raisons techniques, nous ne pourrions pas faire de modification de style.
  Cordialement

  By Océane 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• über das Rugby-kleid

  ich möchte fragen wenn ich mir dieses kleid bestellen sollte kann ich mir das rückendekolte etwas höher nähen lassen

  By gül 15 / 12 / 2011

  Liebe Gül ,
  vielen Dank für den Einkauf und Anfrage.
  Nein, wir wollen Ihnen erklären, dass jedes Kleid sorgfältig zugeschnitten übereinstimmet ganau das, was Sie in den Fotos sehen können. Und leider sind wir nicht in der Lage, den Stil, Länge oder Material zu verändern. Wir bitten um Verständnis wegen den Umstand.
  Wenn Sie sich immer nicht für ein Kleid unterscheiden können, kann die Funktion von „Sortierung nach“ auf der recht Seite Ihnen vielleicht bei dem perfekten Wahr helfen.
  Wir empfehlen Ihnen in diesem Fall ein anderes Kleid, das förderfähig ist auf folgende Links als Alternativ zu wählen:
  http://www.lightinthebox.com/de/trompete-meerjungfrau-scoop-bodenlangen-abendkleid_p245972.html
  http://www.lightinthebox.com/de/Zug-Abendkleid-11062711_p195259.html
  Mit freundlichen Grüßen
  Stephan

  By Stephan 17 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Hi! I was wondering if the dress could be made with a higher back, not backless?

  Also could it be made in a pearl pink or dark navy?

  By Zuniiee 17 / 01 / 2012

  Dear Zuniiee,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  And the dress comes in pearl pink but not dark navy. Hope you enjoy your shopping here:)

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• This is the desing i was looking for but do not like the material can that be change or not?

  i would like to change some of the dress because this is exactly what i was looking for but has down falls that would make me not buy the dress, if you could let me know asap that would be great thanks!

  By em 05 / 01 / 2012

  Dear em,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 06 / 01 / 2012

  Was this answer helpful? (0) (0)

• is there any way the you can send me a picture of what the color will look like in pearl pink sequen

  I looked in your color chart but noticed no pictures for the colors done in sequence. Can you send me a picture of what the dress may look like in pearl pink sequence? also is this not offered in ivory?

  By kbarnett 05 / 12 / 2011

  Dear kbarnett,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the reviews section of the dress’s page.
  Also, it doesn't come in ivory at this moment. Hope you enjoy your shopping here:)

  By Smile 06 / 12 / 2011

  Was this answer helpful? (0) (0)

• Is there a built in bra?

  And which color chart does the sequin's match closest to?

  By Rebecca 15 / 10 / 2011

  Dear Rebecca ,
  1. Yes. There is a built in bra for this dress.
  2. There is no sequin color chart. But you may refer to the satin color chart. There might be a slight difference between different fabrics' colors.
  Thank you for shopping with us:)

  By Smile 17 / 10 / 2011

  Was this answer helpful? (1) (0)

• Pour la robe RUGBY - Robe de Soirée à Sequins Réf #00182926, est il possible d'avoir le dos couvert?

  Bonjour,
  
  Je suis très intéressée par la robe RUGBY - Robe de Soirée à Sequins
  Référence #00182926 mais j'aurai aimé que le dos de la robe soit complètement couvert (qu'il n'y est pas de décolté dans le dos) pourriez vous me dire si cette démarche est faisable.
  
  Par la même occasion c'est vraiment dommage et nuisible pour vous qu'on ne puisse pas avoir un échantillonnage des différentes couleurs accessibles sur le site pour faire notre choix!
  
  Merci de votre réponse,
  Myriam.

  By Myriam 18 / 02 / 2012

  Bonjour,
  Nous vous informons avec regret que pour des raisons techniques, nous ne pourrions pas faire de modification de style.
  Cordialement

  By Océane 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• über das Rugby-kleid

  ich möchte fragen wenn ich mir dieses kleid bestellen sollte kann ich mir das rückendekolte etwas höher nähen lassen

  By gül 15 / 12 / 2011

  Liebe Gül ,
  vielen Dank für den Einkauf und Anfrage.
  Nein, wir wollen Ihnen erklären, dass jedes Kleid sorgfältig zugeschnitten übereinstimmet ganau das, was Sie in den Fotos sehen können. Und leider sind wir nicht in der Lage, den Stil, Länge oder Material zu verändern. Wir bitten um Verständnis wegen den Umstand.
  Wenn Sie sich immer nicht für ein Kleid unterscheiden können, kann die Funktion von „Sortierung nach“ auf der recht Seite Ihnen vielleicht bei dem perfekten Wahr helfen.
  Wir empfehlen Ihnen in diesem Fall ein anderes Kleid, das förderfähig ist auf folgende Links als Alternativ zu wählen:
  http://www.lightinthebox.com/de/trompete-meerjungfrau-scoop-bodenlangen-abendkleid_p245972.html
  http://www.lightinthebox.com/de/Zug-Abendkleid-11062711_p195259.html
  Mit freundlichen Grüßen
  Stephan

  By Stephan 17 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• wie lange dauert die lieferung wenn ich mir dass kleid in der standardgröße kaufe ?

  leider habe ich nicht mehr so lange zeit. ca. nur noch 10 tage

  By meltem caglayan 13 / 05 / 2012

  Liebe(r) meltem caglayan,
  Bitte verstehen Sie, daß es für jedes Kleid eine gewisse Bearbeitungszeit benötigt, welche auf der Produktseite unter den Bestelloptionen deutlich angezeigt wird. Das gilt auf für Kleid in Standardgrössen. Damit das Produkt im besten Zustand an Sie verschickt wrid, danken wir Ihnen für Ihre Geduld.
  MfG

  By Emma 13 / 05 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I would like to cancel this order that was made several hours ago.

  When I made this order several hours ago the information provided indicated it would be shipped in 3 to 5 days. I need the dress by feb. 3.
  
  Please cancel the order

  By Perry Benton 19 / 01 / 2012

  Dear Perry Benton,
  If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

  By Smile 19 / 01 / 2012

  Was this answer helpful? (0) (0)

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