Sequined Sheath/ Column V-neck Floor-length Evening Dress inspired by Scarlett Johansson

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• What size suits me?

  Hi i am unsure whatsuze i should order in the dress, my bust is 46 inch my waist 40 inch and my hips are 52 inch. What size will suit me? Thanks

  By Emma 12 / 02 / 2012

  Dear Emma,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (2)

• If I ordered the dress and it didnt fit, could i get a full refund once sent back?

  I just don't know for sure if its going to fit me in the front area exactly the way it fits the model.

  By Emily 08 / 01 / 2012

  Dear Emily,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• Would the Black dress also have green sequins?

  The model appears to be wearing a black dress with green sequins but the description says her dress is actually a dark green?

  By Emily 08 / 01 / 2012

  Dear Emily,
  The sequins would be black for the dress in black instead of green. Thanks for shopping with us:)

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi, it doesn't look like this dress can be orderd in custom sizes anymore...why not?

  If I order in a standard size, can I still have it tailored at my tailor? How long do you make it? Is there a way to pull in the sides in case it's too big around my stomach? Is shipping time still 7-15 days since you aren't customizing it?
  
  Thanks!

  By Alex 06 / 12 / 2011

  Dear Alex,
  It doesn't come in custom size at this moment. And you might be able to have it tailored by professional tailors.
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days.

  By Smile 07 / 12 / 2011

  Was this answer helpful? (1) (1)

• Stock issue

  Is this dress in stock? size 12 in green???
  How quick can I get it to Florida

  By Beki Franco 27 / 11 / 2011

  Dear Beki Franco,
  Yes, this dress in dark green, size 12 is currently available. And we will need a tailoring period of 7-9 working days and shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 29 / 11 / 2011

  Was this answer helpful? (1) (1)

• is the dress shown black with green sequins or green with black sequins ?

  I am interested in a black one but is it all black ? Is there any chance I could have a sample of the fabric ?
  Many Thanks

  By rachel 26 / 11 / 2011

  Dear rachel,
  The shown color is Dark Green. It comes with green sequins. And we do not offer sequined fabric sample at this moment. Sorry for any inconvenience caused.

  By Smile 28 / 11 / 2011

  Was this answer helpful? (0) (0)

• Hello I would love to purchase this dress but I have two questions.

  1. Can I get this dress made with sleeves. I do not like showing my arms.
  
  2. If not will I be able to buy extra material so I can have the sleeves added to the dress by my tailor.

  By Stephanie 24 / 10 / 2011

  Dear Stephanie,
  1.We're sorry, but please understand each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
  2.We'll send a piece of fabric for free with this dress to you for alternation.
  Thanks for your question:)
  

  By Smile 25 / 10 / 2011

  Was this answer helpful? (1) (0)

• Dress?

  Hello,
  The dress has green sequins over black fabric. What kind of material is the black fabric? Is it stretchy? I want to order with custom measurements. Should I measure with the shoes on that I will be wearing with the dress to ensure the correct length or do you make it longer to allow for shoes? Will this dress be available to order at the beginning of December (it's for New Years Eve!).
  Thanks!

  By Alexandra 14 / 10 / 2011

  Dear Alexandra,
  It is kinda sequined satin. And it is not strechy. Also, yes, our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.
  What's more, we cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy.

  By Smile 15 / 10 / 2011

  Was this answer helpful? (0) (0)

• ist es möglich dass das Kleid bis 1.3.12 ankommt ?

  ist es möglich dass das Kleid bis 1.3.12 ankommt ?

  By semine 22 / 02 / 2012

  Liebe(r) semine,
  da jedes Kleid eine gewisse Bearbeitungszeit benötigt, ist die Zeit anscheinend knapp, um den Artikel am 1. März 2012 zu erhalten. Es wäre sehr nett, wenn Sie etwas länger warten würden. Wir garantieren Top-Qualität und feine Verarbeitung, damit Sie in diesem Kleid am besten aussehen!
  MfG

  By Emma 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• que clase de tejidos es este vestido licra. saten o que clase de tejido ?

  estoy muy satisfecha con todos mis pedidos hacia ustedes

  By vanesa 29 / 01 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  El componente principal de la tela es tergal.
  Saludos
  LightInTheBox

  By Olivia 30 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• What size suits me?

  Hi i am unsure whatsuze i should order in the dress, my bust is 46 inch my waist 40 inch and my hips are 52 inch. What size will suit me? Thanks

  By Emma 12 / 02 / 2012

  Dear Emma,
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (2)

• Would the Black dress also have green sequins?

  The model appears to be wearing a black dress with green sequins but the description says her dress is actually a dark green?

  By Emily 08 / 01 / 2012

  Dear Emily,
  The sequins would be black for the dress in black instead of green. Thanks for shopping with us:)

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi, it doesn't look like this dress can be orderd in custom sizes anymore...why not?

  If I order in a standard size, can I still have it tailored at my tailor? How long do you make it? Is there a way to pull in the sides in case it's too big around my stomach? Is shipping time still 7-15 days since you aren't customizing it?
  
  Thanks!

  By Alex 06 / 12 / 2011

  Dear Alex,
  It doesn't come in custom size at this moment. And you might be able to have it tailored by professional tailors.
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days.

  By Smile 07 / 12 / 2011

  Was this answer helpful? (1) (1)

• is the dress shown black with green sequins or green with black sequins ?

  I am interested in a black one but is it all black ? Is there any chance I could have a sample of the fabric ?
  Many Thanks

  By rachel 26 / 11 / 2011

  Dear rachel,
  The shown color is Dark Green. It comes with green sequins. And we do not offer sequined fabric sample at this moment. Sorry for any inconvenience caused.

  By Smile 28 / 11 / 2011

  Was this answer helpful? (0) (0)

• Hello I would love to purchase this dress but I have two questions.

  1. Can I get this dress made with sleeves. I do not like showing my arms.
  
  2. If not will I be able to buy extra material so I can have the sleeves added to the dress by my tailor.

  By Stephanie 24 / 10 / 2011

  Dear Stephanie,
  1.We're sorry, but please understand each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
  2.We'll send a piece of fabric for free with this dress to you for alternation.
  Thanks for your question:)
  

  By Smile 25 / 10 / 2011

  Was this answer helpful? (1) (0)

• Dress?

  Hello,
  The dress has green sequins over black fabric. What kind of material is the black fabric? Is it stretchy? I want to order with custom measurements. Should I measure with the shoes on that I will be wearing with the dress to ensure the correct length or do you make it longer to allow for shoes? Will this dress be available to order at the beginning of December (it's for New Years Eve!).
  Thanks!

  By Alexandra 14 / 10 / 2011

  Dear Alexandra,
  It is kinda sequined satin. And it is not strechy. Also, yes, our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.
  What's more, we cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy.

  By Smile 15 / 10 / 2011

  Was this answer helpful? (0) (0)

• que clase de tejidos es este vestido licra. saten o que clase de tejido ?

  estoy muy satisfecha con todos mis pedidos hacia ustedes

  By vanesa 29 / 01 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  El componente principal de la tela es tergal.
  Saludos
  LightInTheBox

  By Olivia 30 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Stock issue

  Is this dress in stock? size 12 in green???
  How quick can I get it to Florida

  By Beki Franco 27 / 11 / 2011

  Dear Beki Franco,
  Yes, this dress in dark green, size 12 is currently available. And we will need a tailoring period of 7-9 working days and shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 29 / 11 / 2011

  Was this answer helpful? (1) (1)

• ist es möglich dass das Kleid bis 1.3.12 ankommt ?

  ist es möglich dass das Kleid bis 1.3.12 ankommt ?

  By semine 22 / 02 / 2012

  Liebe(r) semine,
  da jedes Kleid eine gewisse Bearbeitungszeit benötigt, ist die Zeit anscheinend knapp, um den Artikel am 1. März 2012 zu erhalten. Es wäre sehr nett, wenn Sie etwas länger warten würden. Wir garantieren Top-Qualität und feine Verarbeitung, damit Sie in diesem Kleid am besten aussehen!
  MfG

  By Emma 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• If I ordered the dress and it didnt fit, could i get a full refund once sent back?

  I just don't know for sure if its going to fit me in the front area exactly the way it fits the model.

  By Emily 08 / 01 / 2012

  Dear Emily,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• Kann ich dieses Kleid zurückgeben, wenn es nicht pass oder gefällt

  Dieses Kleid ist ja nicht maßgeschneidert, sondern Kollektion. Also müsste es möglich sein gegen Geld zurück dieses Kleid zu bestellen. Oder????

  By Nina 04 / 01 / 2012

  Hallo Nina,
  Sie können das Kleid zurückschicken, nur wenn das Kleid Qualitätsproblem hat,weil das Versand hin und zurück kostet sehr viel . Wir würden ihnen vorschlagen dass Sie Maßgeschneiderte Größe(CM) wählen dann passt das Kleid jedenfalls.
  Für weitere Hilfe kontaktieren Sie bitte mit unseren Kundenservicekollegen. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie Ihre Konto ein und eine Frage oder Anfrage einreichen.
  MfG

  By Stephan 05 / 01 / 2012

  Was this answer helpful? (0) (0)

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