Sequined Trumpet/ Mermaid One Shoulder Sweep/ Brush Train Evening Dress inspired by Elizabeth Banks

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• question

  MY BAREFOOT HOLLOW TO FLOOR MEASUREMENT IS 57IN, I WILL BE WEARING A 2 1/2 IN HEEL. PLEASE ADJUST LENGTH ACCORDINGLY. i NOTED THAT THE ORDER IS BEING PROCESSED # 1205150902718626 I JUST WANT TO BE SURE IT WILL BE LONG ENOUGH. THANK YOU, PLEASE RESPOND.

  By Lorna M Morant 21 / 05 / 2012

  Dear Lorna M Morant,
  To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement (e.g. if you'd like to wear 12cm heels, just add 7cm to your hollow to floor length).
  
  If you have already paid for your order and wish to change the measurements, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 21 / 05 / 2012

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• how can I obtain a return form ?

  Please assist me in returning this dress for a better fit. Thank you.

  By Lorna Morant 10 / 05 / 2012

  Dear Lorna Morant,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• I TRIED TO CONTACT YOU PREVIOUS A FEW DAYS A GO .I HAVE GOTTEN NO RESPONSE,I ORDER THIS DRESS

  ON MONDAY APRIL 2 THE SALE PERSON ON THE CHAT LINE ASSUERED ME IT WOULD BE HERE BY THE 28 OF APRIL WHICH IS MY DAUGHTER PROM. NOW I SEE YOU HAVE IT NOTE TO BE SHIP OUT ON THE 21 OF APRIL, THAT IS NOT ACCEPTABLE . IT HAVE ALREADY BEEN ONE WEEK SINCE I ORDER. THE DRESS WILL NOT DO ME ANY GOOD COMING TO ME L.ATE .IF YOU SEND IT OUT ON APRIL 21 THAT IS TO CLOSE TO APRIL 28 AND I AM AFRAID OF TAKING THE CHANCE OF HAVING TO SPEND EXTRA MONEY TO ACCOMODATE A NEW DRESS. I PAID $29.00 EXTRA TO HAVE MY DRESS I WANT TO GET IT ATLEASE A 3 OR 4 DAYS BEFORE PROM TO MAKE SURE IT FIT. IF THEY CANT GUARANTEE MY DRESS FOR PROM PLEASE DO CANCEL MY ORDER.
  '\

  By GWENAUTEA PIPKI 08 / 04 / 2012

  Dear GWENAUTEA PIPKI,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days(3-5 days for expedited shipping). So the dress should arrive at your location before 28 OF APRIL if it would be shipped out on Apr. 21. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• Is this dress available to custom size, like some of the other dresses available?

  Can I add a few extra inches in the hips?

  By amanda 28 / 01 / 2012

  Dear amanda,
  We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. Hope you enjoy your shopping here:)

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• i would like to order for this dress

  but do you have any stores in boston where i can come and fit in. thank you

  By sheilla 26 / 01 / 2012

  Dear sheilla,
  No, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• can you send me a sample or picture of the colour silver?

  and what accessories go with silver like shoes etc.

  By Elaine 14 / 01 / 2012

  Dear Elaine,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  
  Also, you can choose accessories here, based on your preference:
  http://www.lightinthebox.com/c/accessories_3348

  By Smile 16 / 01 / 2012

  Was this answer helpful? (0) (0)

• I would like to order this dress, but would like to know if I can receive it by the 2/09/12

  ordering dress for a Mardi gras ball and would like to receive it on time

  By Christi 12 / 01 / 2012

  Dear Christi,
  We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by by 2/09/12 as you requested.

  By Smile 12 / 01 / 2012

  Was this answer helpful? (1) (0)

• how to get my order?

  i'm from the UAE and want to ask what is the best way to get my order?

  By Ayesha 26 / 11 / 2011

  Dear Ayesha,
  To get the most best shopping experience, your first step should be to register with us for a free account. You can then easily browse our site, choose the item(s) you want to purchase and check out. For more detailed information, please visit this link for “How Can I Make an Order”:
  http://www.lightinthebox.com/index.php?main_page=knowledgebase&chapter=5&id=6

  By Smile 29 / 11 / 2011

  Was this answer helpful? (0) (0)

• i purchesed this dress on 22/11/2011, i was wondering when i will recieve it i live in the uk ?

  i purchesed this dress on 22/11/2011, i was wondering when i will recieve it i live in the uk ?

  By mary 22 / 11 / 2011

  Dear mary,
  We will need a tailoring period of 7-9 working days and shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 27 / 11 / 2011

  Was this answer helpful? (1) (2)

• Colour?

  Would I be able to order this dress in another colours other than those listed? For example, red, instead of black, silver, gold... Etc.

  By Sharon 09 / 11 / 2011

  Dear Sharon,
  No, we do not offer another colors other than those in the option chart for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors we currently have on offer.

  By Smile 09 / 11 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• question

  MY BAREFOOT HOLLOW TO FLOOR MEASUREMENT IS 57IN, I WILL BE WEARING A 2 1/2 IN HEEL. PLEASE ADJUST LENGTH ACCORDINGLY. i NOTED THAT THE ORDER IS BEING PROCESSED # 1205150902718626 I JUST WANT TO BE SURE IT WILL BE LONG ENOUGH. THANK YOU, PLEASE RESPOND.

  By Lorna M Morant 21 / 05 / 2012

  Dear Lorna M Morant,
  To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement (e.g. if you'd like to wear 12cm heels, just add 7cm to your hollow to floor length).
  
  If you have already paid for your order and wish to change the measurements, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 21 / 05 / 2012

  Was this answer helpful? (0) (0)

• Is this dress available to custom size, like some of the other dresses available?

  Can I add a few extra inches in the hips?

  By amanda 28 / 01 / 2012

  Dear amanda,
  We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. Hope you enjoy your shopping here:)

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• can you send me a sample or picture of the colour silver?

  and what accessories go with silver like shoes etc.

  By Elaine 14 / 01 / 2012

  Dear Elaine,
  If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
  http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
  
  Also, you can choose accessories here, based on your preference:
  http://www.lightinthebox.com/c/accessories_3348

  By Smile 16 / 01 / 2012

  Was this answer helpful? (0) (0)

• Colour?

  Would I be able to order this dress in another colours other than those listed? For example, red, instead of black, silver, gold... Etc.

  By Sharon 09 / 11 / 2011

  Dear Sharon,
  No, we do not offer another colors other than those in the option chart for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors we currently have on offer.

  By Smile 09 / 11 / 2011

  Was this answer helpful? (0) (0)

• Sehr geehrte Damen und Herren, ich wollte Sie fragen, ob Sie das Kleid auch ändern können?

  Sehr geehrte Damen und Herren, ich wollte Sie fragen, ob Sie das Kleid auch ändern können?

  By M.A 21 / 04 / 2012

  Liebe(r) M.A,
  Bitte verstehen Sie dass jedes Kleid sorgfältig genau wie auf den Fotos zugeschnitten wird. Wir können den Stil oder Material des Kleides in keiner Weise ändern und auch nicht versprechen dass das Kleid nach der Änderung schöner aussieht.
  Für weitere Hilfe kontaktieren Sie bitte mit unserem Kundenservice. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie in Ihr Konto ein um eine Frage oder Anfrage einzureichen.
  MfG

  By Emma 26 / 04 / 2012

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• dice que no esta en tamaño personalizado

  definitivamente este vestido no s epuede confeccionar con mis medidas? las tablas de medidas no me concuerdan

  By littejo 08 / 04 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Ofrecemos el servicio de Hecho a Medida para este modelo, por favor haga clic en "Talla Personalizada (cm)" y rellene la tabla, vamos a confeccionar el vestido según su talla propia.
  Saludos
  LightInTheBox

  By Olivia 08 / 04 / 2012

  Was this answer helpful? (0) (0)

• rücksende möglichkeit

  Hallo
  Ist das Kleid dann nicht zu gross?
  Ich würde mir schon wünschen das es genau passt weil eine rücksende möglichkeit gibt es ja nicht..

  By Hili 17 / 01 / 2012

  Liebe(r) Hili,
  Auf unserer Produktseite finden Sie eine ausführliche Größentabelle, mit der Sie Ihre Größe für Bestellung festlegen können. Falls Sie genaue Anpassung bekommen möchten, können Sie das Kleid maßschneidern lassen.
  MfG

  By Emma 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I TRIED TO CONTACT YOU PREVIOUS A FEW DAYS A GO .I HAVE GOTTEN NO RESPONSE,I ORDER THIS DRESS

  ON MONDAY APRIL 2 THE SALE PERSON ON THE CHAT LINE ASSUERED ME IT WOULD BE HERE BY THE 28 OF APRIL WHICH IS MY DAUGHTER PROM. NOW I SEE YOU HAVE IT NOTE TO BE SHIP OUT ON THE 21 OF APRIL, THAT IS NOT ACCEPTABLE . IT HAVE ALREADY BEEN ONE WEEK SINCE I ORDER. THE DRESS WILL NOT DO ME ANY GOOD COMING TO ME L.ATE .IF YOU SEND IT OUT ON APRIL 21 THAT IS TO CLOSE TO APRIL 28 AND I AM AFRAID OF TAKING THE CHANCE OF HAVING TO SPEND EXTRA MONEY TO ACCOMODATE A NEW DRESS. I PAID $29.00 EXTRA TO HAVE MY DRESS I WANT TO GET IT ATLEASE A 3 OR 4 DAYS BEFORE PROM TO MAKE SURE IT FIT. IF THEY CANT GUARANTEE MY DRESS FOR PROM PLEASE DO CANCEL MY ORDER.
  '\

  By GWENAUTEA PIPKI 08 / 04 / 2012

  Dear GWENAUTEA PIPKI,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days(3-5 days for expedited shipping). So the dress should arrive at your location before 28 OF APRIL if it would be shipped out on Apr. 21. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• I would like to order this dress, but would like to know if I can receive it by the 2/09/12

  ordering dress for a Mardi gras ball and would like to receive it on time

  By Christi 12 / 01 / 2012

  Dear Christi,
  We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by by 2/09/12 as you requested.

  By Smile 12 / 01 / 2012

  Was this answer helpful? (1) (0)

• how to get my order?

  i'm from the UAE and want to ask what is the best way to get my order?

  By Ayesha 26 / 11 / 2011

  Dear Ayesha,
  To get the most best shopping experience, your first step should be to register with us for a free account. You can then easily browse our site, choose the item(s) you want to purchase and check out. For more detailed information, please visit this link for “How Can I Make an Order”:
  http://www.lightinthebox.com/index.php?main_page=knowledgebase&chapter=5&id=6

  By Smile 29 / 11 / 2011

  Was this answer helpful? (0) (0)

• i purchesed this dress on 22/11/2011, i was wondering when i will recieve it i live in the uk ?

  i purchesed this dress on 22/11/2011, i was wondering when i will recieve it i live in the uk ?

  By mary 22 / 11 / 2011

  Dear mary,
  We will need a tailoring period of 7-9 working days and shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 27 / 11 / 2011

  Was this answer helpful? (1) (2)

• I would like to order this gold dress but would i be able to order it before 12/07/2011?

  I would like to order this gold dress but would i be able to order it before 12/07/2011?

  By H.K 06 / 11 / 2011

  Dear H.K,
  Yes, of course you can order it whenever you want as long as it is still in stock. And we suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy since we cannot be sure if or when this item will go out of stock.

  By Smile 07 / 11 / 2011

  Was this answer helpful? (0) (0)

• Möchte gerne wiessen wie tuer ist Versand nach Düsseldorf? und ob es möglich ist ohne Schlepe Danke

  Möchte gerne wiessen wie tuer ist Versand nach Düsseldorf? und ob es möglich ist ohne Schlepe Danke

  By Birdaini 09 / 05 / 2012

  Liebe(r) Birdaini,
  die Versandkosten sind abhängig von dem Verpackungsgewicht, der Streckelänge bis zum Zielland und Ihrer ausgewählten Lieferart. Um die Versandkosten auszurechnen, können Sie die Ware in Ihren Einkaufswagen legen, scrollen Sie herunter und verwenden Sie die ''Geschätzte Versandkosten'' Funktion. In diesem Vorgang werden keine Kosten für Sie entstanden.
  MfG

  By Emma 09 / 05 / 2012

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• por favor indiquenme si este vestido tarda muchos dias en llegar a canarias es urgente gracias.

  por favor es para 1 evento de misses

  By maria 11 / 04 / 2012

  Estimado/a Cliente,
  En relación a su consulta, le explicaríamos que para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
  Una vez confirmemos su pago, este producto necesita 15-19 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
  Atentamente tus amigos de Lightinthebox.com

  By Olivia 11 / 04 / 2012

  Was this answer helpful? (0) (0)

• Necesito saber si e sposible que llegue para una fecha

  Porfavor, necesito saber si este vestido me podria llegar en talla personalizada para el 18 de Mayo, solo espero respuesta pues tendria que ordenarlo ya, de antemano gracias

  By littejo 11 / 04 / 2012

  Estimado/a Cliente,
  En relación a su consulta, le explicaríamos que para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
  Una vez confirmemos su pago, este producto necesita 15-19 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
  Atentamente tus amigos de Lightinthebox.com

  By Olivia 11 / 04 / 2012

  Was this answer helpful? (0) (0)

• ich möchte dieses Kleid bestellen nur weiß nicht wie ich das machen soll und wie lange dauert

  eve abendkleid möchte ich bestellen für meine frau

  By Tandogan Hasan 04 / 04 / 2012

  Liebe(r) Tandogan Hasan,
  Die Lieferzeit für Kleider dauert bis zu 30 Tagen. Sehen Sie bitte die notwendigen Bearbeitungszeit und Lieferzeit für dieses Kleid auf der Produktseite.
  MfG

  By Emma 04 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• how can I obtain a return form ?

  Please assist me in returning this dress for a better fit. Thank you.

  By Lorna Morant 10 / 05 / 2012

  Dear Lorna Morant,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• i would like to order for this dress

  but do you have any stores in boston where i can come and fit in. thank you

  By sheilla 26 / 01 / 2012

  Dear sheilla,
  No, we are located in China and do not have stores in other countries where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

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