Sheath/ Column Scoop Court Train Elastic Silk-like Satin Wedding Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• need a quick dress

  is there any ready-made dress? and whether it fit my size is 88-63-93? I need a dress before 1st June)

  By Olga 10 / 05 / 2012

  Dear Olga,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• urgent

  Good day! My question to you: My wedding is on 9.6.2012. I need the dress to mid-May 2012 and would be willing 80, - € extra pay, so the dress gets there first. Can you help me? Yours sincerely,

  By Rochau,Doreen 26 / 04 / 2012

  Dear Rochau,Doreen.
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by mid-May 2012 as you requested. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• about my dress

  i should get my wedding dress on April 5 but did not recevie an email that its ship off

  By wendy codner 04 / 04 / 2012

  Dear wendy codner,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 05 / 04 / 2012

  Was this answer helpful? (1) (0)

• color

  If I want to order it in champagne color is it going to be full champagne just like the full white one?? thank you

  By shushuiraq 20 / 03 / 2012

  Dear shushuiraq,
  The dress in champagne color would come in full champagne just like the full white. Hope you enjoy your shopping here:)

  By Smile 20 / 03 / 2012

  Was this answer helpful? (1) (0)

• Refunds

  Would just like to know if i didn't like the dress do you give refunds? thanks

  By Natalie 11 / 03 / 2012

  Dear Natalie,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• just ordered..

  hi i have just ordered a dress today 4/3/12 i get married on the 2/4/12 will i get this dress on time .

  By sharon farrier 04 / 03 / 2012

  Dear sharon farrier,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 2/4/12 as you requested.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• a question

  MADE IN CHINA??http://lightinthebox.tmall.com/?spm=110-12fV-46Tgo.57yw-9DRwi.a_GY-1DB3Ei
  i look for website~~~can i ask ?your wedding dress is made in china too?thank u~

  By LYCHEE 22 / 02 / 2012

  Dear LYCHEE,
  Yes, we are located in China and our dresses are made in China. LightInTheBox.com is the world's leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide. For more info, please check this link:
  http://www.lightinthebox.com/html/Reasons_Why_People_Love_LightInTheBox_Dresses.html

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• dress sizing

  Will the shoulder straps and back part of the dress be custom made to my measurements?
  Thanks.

  By Tamara 21 / 02 / 2012

  Dear Tamara,
  Yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• How can i make a payment by using western union?

  do i send the money to an acount or use a western union card.

  By sandra lopez 08 / 02 / 2012

  Dear sandra lopez,
  Yes, you can make a payment by using western union. We make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/

  By Smile 08 / 02 / 2012

  Was this answer helpful? (1) (0)

• Different fabric.

  I LOVE this dress, and I am almost ready to put in an order for it as I am getting married on the 31st of March in Perth Western Australia this year so need to get things moving. But I was wondering, is it possible to make this dress using satin rather than the "elastic silk-like satin" that you have used for the pictures? I would also want this dress in Ivory. Is this possible and still able to keep it to the quality and fit that is shown in the pictures? Would the cost be any different if it were made in Satin??

  By Claire 29 / 01 / 2012

  Dear Claire,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Would it be possible to have this dress made in chiffon rather than silk like satin?

  Would it be possible to have this dress made in chiffon rather than silk like satin?

  By Hannah 03 / 01 / 2012

  Dear Hannah,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for wedding dress in chiffon, please refer to the link:
  http://www.lightinthebox.com/narrow/chiffon_v1627t0/wedding-dresses_c1181

  By Smile 05 / 01 / 2012

  Was this answer helpful? (0) (1)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• color

  If I want to order it in champagne color is it going to be full champagne just like the full white one?? thank you

  By shushuiraq 20 / 03 / 2012

  Dear shushuiraq,
  The dress in champagne color would come in full champagne just like the full white. Hope you enjoy your shopping here:)

  By Smile 20 / 03 / 2012

  Was this answer helpful? (1) (0)

• a question

  MADE IN CHINA??http://lightinthebox.tmall.com/?spm=110-12fV-46Tgo.57yw-9DRwi.a_GY-1DB3Ei
  i look for website~~~can i ask ?your wedding dress is made in china too?thank u~

  By LYCHEE 22 / 02 / 2012

  Dear LYCHEE,
  Yes, we are located in China and our dresses are made in China. LightInTheBox.com is the world's leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide. For more info, please check this link:
  http://www.lightinthebox.com/html/Reasons_Why_People_Love_LightInTheBox_Dresses.html

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• dress sizing

  Will the shoulder straps and back part of the dress be custom made to my measurements?
  Thanks.

  By Tamara 21 / 02 / 2012

  Dear Tamara,
  Yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• Different fabric.

  I LOVE this dress, and I am almost ready to put in an order for it as I am getting married on the 31st of March in Perth Western Australia this year so need to get things moving. But I was wondering, is it possible to make this dress using satin rather than the "elastic silk-like satin" that you have used for the pictures? I would also want this dress in Ivory. Is this possible and still able to keep it to the quality and fit that is shown in the pictures? Would the cost be any different if it were made in Satin??

  By Claire 29 / 01 / 2012

  Dear Claire,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• Can the back be covered

  Hi I really love this dress, but I was wondering if the back can be covered so its not open. Thanks

  By Nengi Harry 28 / 01 / 2012

  Dear Nengi Harry,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 29 / 01 / 2012

  Was this answer helpful? (0) (0)

• Size charts

  Im a uk size 14.. is the measuring chart uk sizes or usa sizes

  By Hayley Mcleod 15 / 01 / 2012

  Dear Hayley Mcleod,
  It is not UK sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 16 / 01 / 2012

  Was this answer helpful? (0) (0)

• Would it be possible to have this dress made in chiffon rather than silk like satin?

  Would it be possible to have this dress made in chiffon rather than silk like satin?

  By Hannah 03 / 01 / 2012

  Dear Hannah,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for wedding dress in chiffon, please refer to the link:
  http://www.lightinthebox.com/narrow/chiffon_v1627t0/wedding-dresses_c1181

  By Smile 05 / 01 / 2012

  Was this answer helpful? (0) (1)

• please see details below.

  The lace that covers the breast and shoulder area is that able to be replaced by my seamstrist? I would like to have the lace cover the breast and come over the right shoulder into a long sleeve. Is this possible?

  By Laura Johnson 01 / 01 / 2012

  Dear Laura Johnson,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 04 / 01 / 2012

  Was this answer helpful? (0) (1)

• Do you have any pictures of plus sized brides wearing this dress?

  I am super interested in this dress, but am not sure how it would fit me as I am a plus sized gal.

  By Ang 18 / 10 / 2011

  Dear Ang,
  Yes. our tailors can cut the dress just for you based measurements you provide.
  Just click the box for “Custom Size” and enter the requested measurements before adding the dress to your Shopping Cart. See our guide for help on getting your measurements exactly right.
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
  Thank you for shopping with us:)
  

  By Smile 19 / 10 / 2011

  Was this answer helpful? (1) (0)

• Ist die Schleppe bei diesem Kleid abnehmbar? Bzw gibt es eine Handschlaufe zum hochheben?

  Ist die Schleppe bei diesem Kleid abnehmbar? Bzw gibt es eine Handschlaufe zum hochheben?

  By m. grunwald 06 / 05 / 2012

  Liebe(r) m.grunwald,
  Die Schleppe ist nicht abnehmbar, aber Sie können die Schleppe hochstecken.
  MfG

  By Emma 06 / 05 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• need a quick dress

  is there any ready-made dress? and whether it fit my size is 88-63-93? I need a dress before 1st June)

  By Olga 10 / 05 / 2012

  Dear Olga,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• urgent

  Good day! My question to you: My wedding is on 9.6.2012. I need the dress to mid-May 2012 and would be willing 80, - € extra pay, so the dress gets there first. Can you help me? Yours sincerely,

  By Rochau,Doreen 26 / 04 / 2012

  Dear Rochau,Doreen.
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by mid-May 2012 as you requested. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• about my dress

  i should get my wedding dress on April 5 but did not recevie an email that its ship off

  By wendy codner 04 / 04 / 2012

  Dear wendy codner,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 05 / 04 / 2012

  Was this answer helpful? (1) (0)

• just ordered..

  hi i have just ordered a dress today 4/3/12 i get married on the 2/4/12 will i get this dress on time .

  By sharon farrier 04 / 03 / 2012

  Dear sharon farrier,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 2/4/12 as you requested.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• How can i make a payment by using western union?

  do i send the money to an acount or use a western union card.

  By sandra lopez 08 / 02 / 2012

  Dear sandra lopez,
  Yes, you can make a payment by using western union. We make paying for your orders easy by providing a range of convenient payment options. For more details, please see “How to Pay”:
  http://www.lightinthebox.com/knowledge-base/c8/

  By Smile 08 / 02 / 2012

  Was this answer helpful? (1) (0)

• Hi I would like to know how much it costs for posatge and packaging to Wallasey

  Hi I would like to know how much it costs for postage and packaging to Wallasey, Merseyside, England please? Also what is your returns policy please? I would love to order the dress but I am a little apprehensive about ordering something I haven't tried on! however i love the dress so will just go for it!
  
  thank you
  Kind regards
  Jenny

  By jenny godwin 12 / 01 / 2012

  Dear jenny godwin,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  Also, please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 12 / 01 / 2012

  Was this answer helpful? (0) (1)

• comment dois je fairepour vous payée car je n ai pas de carte visa je n ai qu une carte de bancontac

  je ne posede pas de carte visa donc comment dois je faire pour vous payée si une de vos robe m interesse comme celle si et est ce que si je la commande cette semaine est ce que je la receverais au mois de mai 2012

  By delfosse 17 / 04 / 2012

  Chère cliente, cher client,
  Nous vous informons avec plaisir que nous pourrions bien accepter les paiements par virement bancaire.
  Pour plus d'informations sur les modes de paiement, veuillez consulter la page suivante:http://www.lightinthebox.com/fr/knowledge-base/c1025/a1166.html
  Bon shopping.
  Cordialement

  By Océane 18 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Refunds

  Would just like to know if i didn't like the dress do you give refunds? thanks

  By Natalie 11 / 03 / 2012

  Dear Natalie,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• Returns

  If this item is ordered and simply does not fit properly can I return it?

  By Kate 15 / 01 / 2012

  Dear Kate,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy
  

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

Ask a new question See all 23 questions and answers