Sheath/ Column Sweetheart Court Train Chiffon Satin Wedding Dress

Customer Q&A

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• When will my order be sent out if I ordered it on April 21, 2012?

  I ordered my Sheath/ Column Sweetheart Court Train Chiffon Satin Wedding Dress on April 21, 2012 and I still haven't received an email stating that it's on it's way and I really want to be able to track my dress. I am starting to feel like it's not going to come. Is there a way to know where my dress is at the moment? Getting anxious.

  By Anxious Bride 09 / 05 / 2012

  Dear Anxious Bride,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  

  By Smile 11 / 05 / 2012

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• If I order a bridesmaid dress today (7/5/12) would you be able to have it delivered

  to me by (28/5/12) or before? I am in Auckland, New Zealand.

  By Valli 06 / 05 / 2012

  Dear Valli,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 28/5/12 as you requested.

  By Smile 06 / 05 / 2012

  Was this answer helpful? (0) (0)

• i am only 5ft would this beable to be made so the length is perfect for me

  im a size 8 but only 5 foot i am worried incase the dress would be far to long for me or could u do a shorter length for me

  By lesley 05 / 05 / 2012

  Dear lesley,
  Yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 06 / 05 / 2012

  Was this answer helpful? (0) (0)

• how long will it take once ordered for dress to be completed and shipped to Australia?

  how long will it take once ordered for dress to be completed and shipped to Australia?

  By felicity 21 / 04 / 2012

  Dear felicity,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days.

  By Smile 22 / 04 / 2012

  Was this answer helpful? (0) (0)

• Is there postage and packing and how much approx is the customs fee referred to in one of the review

  Is there a fee for delivery. Also approximately how much is the customs charge referred to in one of your reviews

  By Carole Smith 16 / 04 / 2012

  Dear Carole Smith,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 17 / 04 / 2012

  Was this answer helpful? (0) (0)

• WOULD IT BE POSSIBLE TO HAVE WITH A LACE UP BACK

  WOULD I ALSO BE ABLE TO HAVE IT IN PEARL PINK AND THE TRAIN IN A PUDDLE TRAIN
  
  
  THANKS

  By DEBBIE 12 / 03 / 2012

  Dear DEBBIE,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for wedding dress with lace back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• I was wondering if the length of this dress could altered if I was to take it to a dress taylor?

  I am planning on wearing flat shoes and feel the length would be too long. I understand that light in a box would not alter the length but if I was to purchase this dress would a dress taylor be able to alter the length easily?
  thanks

  By Stelz 05 / 03 / 2012

  Dear Stelz,
  Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.
  

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• Measurements

  Hi, the dress looks amazing. Just wondering if the critical measurement for this dress is the bust? I've thick-waistline and the dress looks loose / flowy, therefore can I just select standard size that best fix my bust measurement? Thanks!

  By MF 21 / 02 / 2012

  Dear MF,
  Yes, please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• dress

  i am getting married 17th of march if i buy this dress and have it customised when will i receve the the dress if i order it today?
  thanks

  By katie 18 / 02 / 2012

  Dear katie,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 17th of march as you requested.

  By Smile 20 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there any way to see this product in the other colour options please as I prefer creams to white

  ............................................................................................................................................................................................

  By SO 25 / 01 / 2012

  Dear SO,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

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• Back of dress

  Wouldi tbe possible to get this dress with a lace up back?? I love the way it looks, but if it had a lace up back it would be beyond perfect!! Thank you!

  By Jennifer 24 / 12 / 2011

  Dear Jennifer,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for wedding dress with lace back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 26 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• i am only 5ft would this beable to be made so the length is perfect for me

  im a size 8 but only 5 foot i am worried incase the dress would be far to long for me or could u do a shorter length for me

  By lesley 05 / 05 / 2012

  Dear lesley,
  Yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 06 / 05 / 2012

  Was this answer helpful? (0) (0)

• WOULD IT BE POSSIBLE TO HAVE WITH A LACE UP BACK

  WOULD I ALSO BE ABLE TO HAVE IT IN PEARL PINK AND THE TRAIN IN A PUDDLE TRAIN
  
  
  THANKS

  By DEBBIE 12 / 03 / 2012

  Dear DEBBIE,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for wedding dress with lace back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• I was wondering if the length of this dress could altered if I was to take it to a dress taylor?

  I am planning on wearing flat shoes and feel the length would be too long. I understand that light in a box would not alter the length but if I was to purchase this dress would a dress taylor be able to alter the length easily?
  thanks

  By Stelz 05 / 03 / 2012

  Dear Stelz,
  Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.
  

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• Measurements

  Hi, the dress looks amazing. Just wondering if the critical measurement for this dress is the bust? I've thick-waistline and the dress looks loose / flowy, therefore can I just select standard size that best fix my bust measurement? Thanks!

  By MF 21 / 02 / 2012

  Dear MF,
  Yes, please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• Is there any way to see this product in the other colour options please as I prefer creams to white

  ............................................................................................................................................................................................

  By SO 25 / 01 / 2012

  Dear SO,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi! Can you get this dress without the trailer and the colour grape? or is that not an option?

  I love this dress but I want it for my graduation...

  By Amanda 19 / 01 / 2012

  Dear Amanda,
  No, please understand each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. And we do not offer grape for this dress at this moment. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 19 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to order this dress with one shoulder strap?

  i really like this dress but would like a shoulder strap

  By Jennifer 18 / 01 / 2012

  Dear Jennifer,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 19 / 01 / 2012

  Was this answer helpful? (0) (0)

• Pregnant

  Hi,
  
  I would be pregnant on 6 months at the time or our wedding. Is there room in the stomach area for it to grow a bit?

  By Mama 02 / 01 / 2012

  Dear Mama,
  Yes, our tailors can cut the dress just for you based measurements you provide for an extra charge of only $39.99. Just click the box for “Custom Size” and enter the requested measurements (esp. the measurements around the waist) before adding the dress to your Shopping Cart.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

  By Smile 04 / 01 / 2012

  Was this answer helpful? (1) (0)

• Back of dress

  Wouldi tbe possible to get this dress with a lace up back?? I love the way it looks, but if it had a lace up back it would be beyond perfect!! Thank you!

  By Jennifer 24 / 12 / 2011

  Dear Jennifer,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for wedding dress with lace back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 26 / 12 / 2011

  Was this answer helpful? (0) (0)

• DOES THIS DRESS COME IN A SIZE 18

  I WAS WONDERING IF THIS DRESS CAME IN A SIZE 18, I AM A BIG GIRL BUT ALSO LOSING WEIGHT, NEVER ORDERED ON LINE AND NEEDING MY DRESS BY FEB OR END OF FEB 2012

  By SARA 05 / 12 / 2011

  Dear SARA,
  It comes in size 18. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

  By Smile 06 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• When will my order be sent out if I ordered it on April 21, 2012?

  I ordered my Sheath/ Column Sweetheart Court Train Chiffon Satin Wedding Dress on April 21, 2012 and I still haven't received an email stating that it's on it's way and I really want to be able to track my dress. I am starting to feel like it's not going to come. Is there a way to know where my dress is at the moment? Getting anxious.

  By Anxious Bride 09 / 05 / 2012

  Dear Anxious Bride,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• If I order a bridesmaid dress today (7/5/12) would you be able to have it delivered

  to me by (28/5/12) or before? I am in Auckland, New Zealand.

  By Valli 06 / 05 / 2012

  Dear Valli,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 28/5/12 as you requested.

  By Smile 06 / 05 / 2012

  Was this answer helpful? (0) (0)

• how long will it take once ordered for dress to be completed and shipped to Australia?

  how long will it take once ordered for dress to be completed and shipped to Australia?

  By felicity 21 / 04 / 2012

  Dear felicity,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days.

  By Smile 22 / 04 / 2012

  Was this answer helpful? (0) (0)

• Is there postage and packing and how much approx is the customs fee referred to in one of the review

  Is there a fee for delivery. Also approximately how much is the customs charge referred to in one of your reviews

  By Carole Smith 16 / 04 / 2012

  Dear Carole Smith,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 17 / 04 / 2012

  Was this answer helpful? (0) (0)

• dress

  i am getting married 17th of march if i buy this dress and have it customised when will i receve the the dress if i order it today?
  thanks

  By katie 18 / 02 / 2012

  Dear katie,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 17th of march as you requested.

  By Smile 20 / 02 / 2012

  Was this answer helpful? (0) (0)

• If I order a size with no alterations how quickly can I get the dress in the United States?

  Oh and can the train be removed?

  By Jennifer 04 / 01 / 2012

  Dear Jennifer,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 13-15 working days and a shipping time of 3-8 days. And no, the train cannot be removed.

  By Smile 06 / 01 / 2012

  Was this answer helpful? (0) (0)

• hola quisiera saber que costo tiene el envio para argentina cordoba

  otra cosa si el vestido es tal cual se lo ve en la foto y si la cola es desmontable osea si se saca . gracias espero pronto su respuesta.

  By nidia romero 13 / 04 / 2012

  Estimado/a Cliente,
  Hola.
  Gracias por su interés en LightInTheBox.
  Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  Saludos de LightInTheBox
  
  

  By Rebeca 23 / 04 / 2012

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• ¿lo envían a España(Spain) ¿tiene gastos de envío, y cuanto?) ¿Cual es la talla small?

  me gusta el vestido, lo necesito en talla small pero para una chica alta. Tienen pay pal?

  By Patricia 22 / 03 / 2012

  Estimado/a Cliente,
  Hola.
  Gracias por su interés en LightInTheBox.
  Sí, enviamos los productos a España.
  Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  Por favor chequee la tabla de talla en la misma página del producto para seleccionar la talla más adaptada.
  Saludos de LightInTheBox
  
  

  By Olivia 22 / 03 / 2012

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• all| faq| product description| shipping or payment| customer service issues

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• hola me gustaria pertenecer a su cartera de clientes me encuentro en España

  sobre todo donde puedo informarme sobre los impuestos del envio gracias

  By patricia 12 / 05 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Aparte del valor del producto, se necesita pagar unos gastos de envío para este producto:
  
  Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  La normativa aduanera es muy dinámica y depende de cada producto y país, por lo que no podemos ofrecerle información detallada al respecto. Hay clientes que pagan la aduan y otros no.
  Para conocer las poíticas de aduana, por favor visite esta página:
  http://help.lightinthebox.com/es/index.php?pg=kb.page&chapter=1043&id=2592
  Saludos
  LightInTheBox

  By Rebeca 14 / 05 / 2012

  Was this answer helpful? (0) (0)

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