Dear Grace Shen,
1, You should measure fit.
2, No, the fabric is not stretchable.
3, You should measure your bust size with bra.
4, Hollow to Floor is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together.
5, No, you don't need to provide your cup size.
6, No, we do not offer two clear straps.
Please see our guide for help on getting your measurements exactly right. It is very helpful: [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

BySmile

Thanks for your question.
Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
Hope you enjoy shopping here.

BySmiley

Thanks for your question.
Please kindly note the waist part for size 12 is 31 inches and the for size 14 is 32 ½ inches.
It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.
Hope you enjoy shopping here.

BySmiley

Thanks for your question.
Because the size chart on our site is our own size chart, we do not have size equivalence to US or UK size here. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart to determine which size will fit you best.
Here is the link for the guide to get your measurements exactly right：
http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
Hope you enjoy shopping here.

BySmiley

It is not American sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

BySmile

Thank you for your inquiry.
Can you see the size chart in middle of the page please?
This dress is made according to that size chart, we can also do customer size for this dress
Hope you enjoy your shopping with Lightinthebox
Best Regards

BySmile

Please be kindly noted that tailoring time varies at different periods of time of a year.
Now, it is 7-9 business days.
Thank you for shopping with us:)

BySmile

This dress is made to order and we need a tailoring time of 14-16 business days. After that, shipping will take another 3-8 business days. We are afraid time is limited. Please make a backup plan as well. Please reconsider and make up your decision as soon as possible.

ByDale

Thank you for your inquiry. We could customize this dress according to your measurements for an additional charge of only $26.99. After you place the order we will need a tailoring period of 7-9 working days and shipping time of 3-8 working days. Hope you enjoy your shopping here. :)

BySmile

Dear michelle Brown,
Your order#1206271802903601 is estimated to be shipped out on 16th July. It will take 3-5 working days to arrive at you once dispatched.

For further questions, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

BySmile

Dear Georgia,
The shipping cost to Malta depends on the shipping method you choose. If you choose Expedited Shipping (3 - 5 days), it will cost AU$ 18.99 (70% OFF) ; and if you choose Standard Shipping (6 - 8 days), it will be AU$ 19.81 (40% OFF)).

BySmile

Thanks for your question.
Here is the link for the swatches in our site:
http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
Hope you enjoy shopping here.

BySmiley

Dear CJ,
To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement (e.g. if you'd like to wear 12cm heels, just add 7cm to your hollow to floor length). See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

BySmile

Dear vikki,
Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
http://www.lightinthebox.com/index.php?main_page=return_policy

When ordering a dress for your special occasion online, you’re right to pay close attention to getting the size right! Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

As we require a tailoring period of 7-9 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of 18 Nov if you order it now. While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

BySmile

Dear Janey,
Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-9 working days and a shipping time of 3-8 days. So if you order it on one day in the last week, we are sorry to say there’s a risk it might not reach you by 29th October 2011 as you requested.
If you want to cancel the order, please log in to “My Orders” as soon as possible, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.Thank you for shopping with us:)

BySmile

Liebe(r) Jeanine,
Kleider in Standardgrößen werden für jeden Kunde sorgfältig maßgeschneidert. Wegen verschiedenen Bedürfnissen der Kunden sind die Kündigungs- und Rückgabebestimmungen für solche Kleider strenger als die anderen Artikel. Seien Sie bitte vorsichtig beim Bestellen. Für weitere Details lesen Sie bitte hier unsere Rückgabebestimmungen:
http://www.lightinthebox.com/html/All-You-Need-To-Know_de.html?tab=4
Die Schleppe kann leider nicht weggetan werden.
MfG

ByEmma