Sheath/ Column Sweetheart Short/ Mini Chiffon Bridesmaid Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• how long it takes to deliver this dress to Estonia?

  I have my graduation on 20th of June and I would like to wear this dress then. But I'm afraid of that the dress will not be here for this time.

  By Karmen 16 / 05 / 2012

  Dear Karmen ,
  We will need a tailoring period of 15-19 working days and shipping time of 6-8 days.
  Hope you enjoy your shopping here :)
  

  By Smile 16 / 05 / 2012

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• i just wanted to know the height of the model and what size dress shes wearing?..

  just wanted to know the height the model is.. because i'm 5ft 10inches so i just wanted to compare the length on myself.

  By anisha 10 / 04 / 2012

  Dear anisha,
  Model: Dora
  HEIGHT: 5.7ft
  BUST: 32in
  WAIST: 24in
  HIPS: 35in
  Model's Dress Size: 2
  Hope you enjoy your shopping here:)

  By Smile 10 / 04 / 2012

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• How can a see a color swatch to match the color name for all of your colors??

  How can I see a color swatch to match the color name for all of your colors??

  By Kellie 09 / 04 / 2012

  Dear Kellie,
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• Would this dress be possible to tailor after received by an outside source and still look good?

  Afraid altering will not come out ok. I want to lose weight before this wedding and I don't want to order a smaller size in case. Im going to order my current size and have it altered later.

  By Leslie 08 / 04 / 2012

  Dear Leslie,
  Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• What height should I put down for my custom-order if I want it to be above the knee?

  I've seen some customer reviews that have said that in person, this dress is longer than the picture makes it out to be. I am 5'1' (I'm short) and I want this dress to be above my knees, definitely not below them. I want the dress to look the same way on me as it does on the model (in terms of length). Should I tell the website that I am a shorter height than I actually am?

  By Naama 16 / 03 / 2012

  Dear Naama,
  You need to give us your height. And we use your measurement (hollow to floor and height) to determine where the knee is and then cut the correct length according to the dress design. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  Hope you enjoy your shopping here:)

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• At the moment, the dress is $95.19AU. Is this the set price for it or is the dress on sale?

  I was looking to purchase this dress for an end of year event, but it is a bit early to purchase now. I was wondering, is the price of $95.19 AU a set price, or is this just the price of the dress on sale?
  
  If so, what will the price be if I was to purchase the dress around September?

  By Kathleen 03 / 03 / 2012

  Dear Kathleen,
  The dress is on sale. We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• HOW CAN I SPEAK TO SOMEONE VIA TELEPHONE

  I WANT TO SPEAK TO SOMMEONE VIA TELEPHONE

  By KATUIS 02 / 03 / 2012

  Dear KATUIS,
  You may leave any questions here:) Or, for customer service issues, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 05 / 03 / 2012

  Was this answer helpful? (0) (1)

• If i am a standard UK size twelve, what size should I order from this website?

  If i am a standard UK size twelve, what size should I order from this website?

  By Carol 22 / 02 / 2012

  Dear Carol,
  It is not UK sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• dress colour

  I am interested in buying this bridesmaid dress, what is th name of the colour shown in the picture?

  By skye chugg 16 / 01 / 2012

  Dear skye chugg,
  The color shown in the picture is watermelon. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi I am just wondering if i am able to see this dress in other colours?

  would like to see this dress in other various colours

  By leesa hall 13 / 01 / 2012

  Dear leesa hall,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 15 / 01 / 2012

  Was this answer helpful? (0) (1)

• all| faq| product description| shipping or payment| customer service issues

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• Hi, just wondering if this dress can be made with spaghetti straps on it?

  Hi, just wondering if this dress can be made with spaghetti straps on it?

  By Tiffany 28 / 11 / 2011

  Dear Tiffany,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For bridesmaid dress with spaghetti straps, please refer to the link:
  http://www.lightinthebox.com/narrow/spaghetti-straps_v1275t0/bridesmaid-dresses_c1773
  

  By Smile 29 / 11 / 2011

  Was this answer helpful? (0) (1)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• i just wanted to know the height of the model and what size dress shes wearing?..

  just wanted to know the height the model is.. because i'm 5ft 10inches so i just wanted to compare the length on myself.

  By anisha 10 / 04 / 2012

  Dear anisha,
  Model: Dora
  HEIGHT: 5.7ft
  BUST: 32in
  WAIST: 24in
  HIPS: 35in
  Model's Dress Size: 2
  Hope you enjoy your shopping here:)

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• How can a see a color swatch to match the color name for all of your colors??

  How can I see a color swatch to match the color name for all of your colors??

  By Kellie 09 / 04 / 2012

  Dear Kellie,
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• Would this dress be possible to tailor after received by an outside source and still look good?

  Afraid altering will not come out ok. I want to lose weight before this wedding and I don't want to order a smaller size in case. Im going to order my current size and have it altered later.

  By Leslie 08 / 04 / 2012

  Dear Leslie,
  Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• What height should I put down for my custom-order if I want it to be above the knee?

  I've seen some customer reviews that have said that in person, this dress is longer than the picture makes it out to be. I am 5'1' (I'm short) and I want this dress to be above my knees, definitely not below them. I want the dress to look the same way on me as it does on the model (in terms of length). Should I tell the website that I am a shorter height than I actually am?

  By Naama 16 / 03 / 2012

  Dear Naama,
  You need to give us your height. And we use your measurement (hollow to floor and height) to determine where the knee is and then cut the correct length according to the dress design. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
  Hope you enjoy your shopping here:)

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• If i am a standard UK size twelve, what size should I order from this website?

  If i am a standard UK size twelve, what size should I order from this website?

  By Carol 22 / 02 / 2012

  Dear Carol,
  It is not UK sizes. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• dress colour

  I am interested in buying this bridesmaid dress, what is th name of the colour shown in the picture?

  By skye chugg 16 / 01 / 2012

  Dear skye chugg,
  The color shown in the picture is watermelon. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi I am just wondering if i am able to see this dress in other colours?

  would like to see this dress in other various colours

  By leesa hall 13 / 01 / 2012

  Dear leesa hall,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 15 / 01 / 2012

  Was this answer helpful? (0) (1)

• Built in BRA??

  Hi,
  
  Does this dress come with a built-in bra? If so, is it adjustable?
  
  If not, is that an add-on option? Thanks!

  By Nee Nee 05 / 01 / 2012

  Dear Nee Nee,
  Yes, it comes with a built-in bra. And it is not adjustable. Hope you enjoy your shopping here:)

  By Smile 06 / 01 / 2012

  Was this answer helpful? (0) (0)

• Hi, just wondering if this dress can be made with spaghetti straps on it?

  Hi, just wondering if this dress can be made with spaghetti straps on it?

  By Tiffany 28 / 11 / 2011

  Dear Tiffany,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For bridesmaid dress with spaghetti straps, please refer to the link:
  http://www.lightinthebox.com/narrow/spaghetti-straps_v1275t0/bridesmaid-dresses_c1773
  

  By Smile 29 / 11 / 2011

  Was this answer helpful? (0) (1)

• Hallo. Wie kann ich das angegebene Kleid in einer anderen Farbe betrachten?

  Hallo. Wie kann ich das angegebene Kleid in einer anderen Farbe betrachten?

  By Michèle 09 / 05 / 2012

  Liebe(r) Michèle,
  Alle Fotos von diesem Kleid werden schon auf der Produktseite angezeigt. Für weitere Informationen zu Farben sehen Sie bitte diese Farbentabelle an:
  http://www.lightinthebox.com/html/All-You-Need-To-Know_de.html?tab=1
  MfG

  By Emma 09 / 05 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• how long it takes to deliver this dress to Estonia?

  I have my graduation on 20th of June and I would like to wear this dress then. But I'm afraid of that the dress will not be here for this time.

  By Karmen 16 / 05 / 2012

  Dear Karmen ,
  We will need a tailoring period of 15-19 working days and shipping time of 6-8 days.
  Hope you enjoy your shopping here :)
  

  By Smile 16 / 05 / 2012

  Was this answer helpful? (0) (0)

• At the moment, the dress is $95.19AU. Is this the set price for it or is the dress on sale?

  I was looking to purchase this dress for an end of year event, but it is a bit early to purchase now. I was wondering, is the price of $95.19 AU a set price, or is this just the price of the dress on sale?
  
  If so, what will the price be if I was to purchase the dress around September?

  By Kathleen 03 / 03 / 2012

  Dear Kathleen,
  The dress is on sale. We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 04 / 03 / 2012

  Was this answer helpful? (1) (0)

• When you say it'll be shipped between 6-8 days does that mean working days?

  My package says it was shipped on the 21/22 of october and said i'll get it between 6-8 days. So will i get it on the sunday or the monday?

  By leizlee 28 / 10 / 2011

  Dear leizlee,
  When it says you'll get it between 6-8 days, it means days, not working days.Thanks for shopping with us:)

  By Smile 31 / 10 / 2011

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• Hey, ich habe mal eine Frage. Kann ich das Kleid auch wieder zurückschicken wenn es mir nicht passt

  Hey, ich habe mal eine Frage. Kann ich das Kleid auch wieder zurückschicken wenn es mir nicht passt ? Ich habe schon bei den Rückgabe Bedingungen nachgeguckt , nur die verstehe ich nicht.

  By Isabelle R 12 / 02 / 2012

  Liebe(r) Isabelle R,
  da die Versandkosten sehr hoch sind, kann ein Kleid nur zurückgeschickt, wenn es Qualitätsprobleme vorhanden sind. Wenn Sie Fehlanpassung vermeiden möchten, empfehlen wir Ihnen, das Kleid maßschneidern zu lassen. Für weitere Fragen können Sie sich Kontakt mit unserem Kundenservice aufnehmen, indem Sie sich in Ihr Konto einloggen, um eine Frage oder Anfrage einzureichen.
  MfG
  

  By Emma 12 / 02 / 2012

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• Kommt man Kleid, wenn ich es morgen bestelle, bis zum 13.1.2012 bei mir in Deutschland an?

  Ich suche dringend ein Kleid für meinen Abschlussball am 13.1.2012. Aber wenn das Kleid nicht bis dahin ankommt, brauche ich es nicht zu bestellen. Deswegen bitte ich um eine Antwort.

  By Lena Kissinger 05 / 12 / 2011

  Hallo Lena
  Schneiden Zeit : 7-9 Werktage. D.h für Anfertigung brauchen wir ca. 2 Woche , und das Versand dauert per Express 5 Werktage also Sie könnten ihre Bestellung 3 Woche nach der Überweisung schon erhalten. Die Zeit ist ausreichend, machen Sie sich bitte keine Sorgen.
  Für weitere Hilfe kontaktieren Sie bitte mit unseren Kundenservicekollegen. Dann werden sie Ihnen freundlich weiter helfen. Bitte loggen Sie Ihre Konto ein und eine Frage oder Anfrage einreichen.
  MfG
  
  Lightinthebox

  By Stephan 08 / 12 / 2011

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• HOW CAN I SPEAK TO SOMEONE VIA TELEPHONE

  I WANT TO SPEAK TO SOMMEONE VIA TELEPHONE

  By KATUIS 02 / 03 / 2012

  Dear KATUIS,
  You may leave any questions here:) Or, for customer service issues, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 05 / 03 / 2012

  Was this answer helpful? (0) (1)

• I need to return one of the dresses i bought

  One dress is too small, I need a bigger size

  By briittne sourli 24 / 11 / 2011

  Dear briittne sourli,
  So that we may address this matter quickly and conveniently, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 28 / 11 / 2011

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• I can't seem to track the rest of my package. What do i do?

  I'm tracking my package and it says it left Shanghai on the 22nd of October, its been over a week now and i cant seem to track where it is now since it was shipped on the above date.

  By leizlee 30 / 10 / 2011

  Dear leizlee,
  We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 31 / 10 / 2011

  Was this answer helpful? (1) (0)

• Kann man das Produkt Problemos zurück schicken wenn man es nach den vorgegebenen Größen bestellt ?

  Kann man das Produkt Problemos zurück schicken wenn man es nach den vorgegebenen Größen bestellt ?

  By sch. 13 / 03 / 2012

  Liebe(r) sch.,
  Rückgaben werden nur angenommen, wenn Ihre erhaltenen Artikel Qualitätsprobleme haben. Ansonsten können die Artikel nicht zurückgeschickt werden. Wir bitten um Ihr Verständnis und wünschen Ihnen viel Spaß beim Shopping!
  MfG

  By Emma 13 / 03 / 2012

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• Hallo:) Ich hab vor ein paar Tagen dieses Kleid bestellt, in Borgunderrot. Jetzt sagen aber viele, d

  Hallo:) Ich hab vor ein paar Tagen dieses Kleid bestellt, in Borgunderrot. Jetzt sagen aber viele, dass mir diese Farbe nicht steht, da ich blond bin.:) Leider kann ich die Bestellung nicht mehr stornieren:/ Und ich würde jetzt gern mal wissen was ich machen soll um die Farbe des Kleides vllt doch noch zu ändern. Denn die Rückgabebedinungen können mir nicht wirklich weiter helfen.
  Danke:)

  By amy 15 / 02 / 2012

  Liebe(r) amy,
  stellen Sie bitte sicher, ob Sie diesen Artikel schon bestellt haben, da keine Bestellung von Ihnen in unserem System angezeigt wurde. Das Kleid ist in vielen verschiedenen Farben zu erhalten. Vielen Dank für Ihren Einkauf bei uns!
  MfG

  By Emma 15 / 02 / 2012

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