Suede Upper High Heel Ankle Boot With Shining Strap Fashion Shoes

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• question?

  Here it says 55% off worldwide shipping 3/13 - 3/15 what does it mean??? do have have this discount???

  By Beldashuri 13 / 03 / 2012

  Dear Beldashuri,
  Yes, the shipping is offered 55% off. And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• why does my order got delayed well in fact i paid for it to be shipped immediately?!

  why does my order got delayed well in fact i paid for it to be shipped immediately?!

  By dianne 12 / 03 / 2012

  Dear dianne,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (1)

• Can i return these if they are too high and uncomfortable?

  Hi, i love these shoes but i am worried they might be alittle high..
  i do have shoes that are 4.11 but these are very comfortable ..i do not want to order them and find they are not right for me,so wat to doubloe check they can be returned.
  Thanks

  By charlie davis 21 / 02 / 2012

  Dear charlie davis,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• red sole?

  Hi Dear!
  Do these shoes come with red sole, or not?
  
  I just sow on this model where you sell the skirt: http://www.lightinthebox.com/Check-Patterns-Short-Fur-Sleeves-Turtleneck-Dress---Women-s-Dresses--FF-B-0736778-_p153917.html
  
  And I want exactly like these.
  Thanx!
  
  Anna.

  By Anna 10 / 02 / 2012

  Dear Anna,
  The sole color would come randomly. Hope you enjoy your shopping here:)

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• i dont understand the 3 units in the quantity i want

  i am only buying this shoe for myself so i need a pair but any time i put 1 pair at the quantity column the computer rejects my submission what should i do

  By mercy 13 / 01 / 2012

  Dear mercy,
  You can change the quantities. Please retry it again later. Hope you enjoy your shopping here:)

  By Smile 15 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is there a platform?

  Is there a platform in the shoe, and if, what size is it?

  By Ms_E 27 / 12 / 2011

  Dear Ms_E,
  Yes, it comes a platform at the front of the shoe and it is less than 1". Thanks for shopping with us:)

  By Smile 27 / 12 / 2011

  Was this answer helpful? (1) (0)

• Where are you shipping from?

  Hi ,
  
  I have tried to enter an credit card details but couldn't , is there any way to pay with credit card and not with Paypal?
  
  What country are you shipping from?
  
  How come the expedited shippment ( 15$ ) is cheaper than the standard one ( 35$ )?
  
  Thanks.
  
  Oren.

  By Oren Danieli 14 / 12 / 2011

  Dear Oren Danieli,
  We make paying for your orders easy by providing a range of convenient payment options. Besides PayPal, we accept a wide variety of credit/debit cards, Western Union, and wire transfer. For more details, please read “Accepted Payment Methods”:
  http://www.lightinthebox.com/knowledge-base/c8/a15.html
  
  Also, we ship from China. The expedited shippment is offered on sale at this moment:)
  Hope you enjoy your shopping here:)

  By Smile 15 / 12 / 2011

  Was this answer helpful? (0) (0)

• how long is the heel?

  can you let me know it in cm and inches.

  By Hania 14 / 12 / 2011

  Dear Hania,
  The heel height is about 4.13 inch. Thanks for shopping with us:)

  By Smile 14 / 12 / 2011

  Was this answer helpful? (0) (0)

• please let me know, about the cost of shipping .i want a pair shoes and i am in Greece

  tell me how much is the cost of shipping for GREECE THESSALONIKI?

  By vicky gorgori 13 / 12 / 2011

  Dear vicky gorgori,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  

  By Smile 13 / 12 / 2011

  Was this answer helpful? (0) (0)

• Which shoe size is for me European size 40 , foot length (cm) 25,foot girth (cm) 10 ?

  My foot size and length match your chart but my girth does not.I did measure it as the site suggests and it is 10 cm(girth) .What do I do? Which size is for me from your shoe size chart?

  By Darina 11 / 12 / 2011

  Dear Darina,
  It’s usually best to go with the size matching your largest measurement (foot length, foot girth), and to round up if you’re between sizes.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/shoes_guide.html?tab=2]

  By Smile 12 / 12 / 2011

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• question?

  Here it says 55% off worldwide shipping 3/13 - 3/15 what does it mean??? do have have this discount???

  By Beldashuri 13 / 03 / 2012

  Dear Beldashuri,
  Yes, the shipping is offered 55% off. And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• red sole?

  Hi Dear!
  Do these shoes come with red sole, or not?
  
  I just sow on this model where you sell the skirt: http://www.lightinthebox.com/Check-Patterns-Short-Fur-Sleeves-Turtleneck-Dress---Women-s-Dresses--FF-B-0736778-_p153917.html
  
  And I want exactly like these.
  Thanx!
  
  Anna.

  By Anna 10 / 02 / 2012

  Dear Anna,
  The sole color would come randomly. Hope you enjoy your shopping here:)

  By Smile 12 / 02 / 2012

  Was this answer helpful? (0) (0)

• i dont understand the 3 units in the quantity i want

  i am only buying this shoe for myself so i need a pair but any time i put 1 pair at the quantity column the computer rejects my submission what should i do

  By mercy 13 / 01 / 2012

  Dear mercy,
  You can change the quantities. Please retry it again later. Hope you enjoy your shopping here:)

  By Smile 15 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is there a platform?

  Is there a platform in the shoe, and if, what size is it?

  By Ms_E 27 / 12 / 2011

  Dear Ms_E,
  Yes, it comes a platform at the front of the shoe and it is less than 1". Thanks for shopping with us:)

  By Smile 27 / 12 / 2011

  Was this answer helpful? (1) (0)

• how long is the heel?

  can you let me know it in cm and inches.

  By Hania 14 / 12 / 2011

  Dear Hania,
  The heel height is about 4.13 inch. Thanks for shopping with us:)

  By Smile 14 / 12 / 2011

  Was this answer helpful? (0) (0)

• Which shoe size is for me European size 40 , foot length (cm) 25,foot girth (cm) 10 ?

  My foot size and length match your chart but my girth does not.I did measure it as the site suggests and it is 10 cm(girth) .What do I do? Which size is for me from your shoe size chart?

  By Darina 11 / 12 / 2011

  Dear Darina,
  It’s usually best to go with the size matching your largest measurement (foot length, foot girth), and to round up if you’re between sizes.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/shoes_guide.html?tab=2]

  By Smile 12 / 12 / 2011

  Was this answer helpful? (1) (0)

• does this fit for people with wide feet?

  i have wide feet and am i size seven so i wanted to know if it fits to the people with wide feet

  By suvechha 05 / 12 / 2011

  Dear suvechha,
  Yes. Please compare your own feet measurements to those in our size chart to determine which size will fit you best. Thanks for shopping with us:)

  By Smile 06 / 12 / 2011

  Was this answer helpful? (1) (1)

• Buenos dias, disponen de talle 43 en color negro ?

  Disponen de stock en talle 43

  By lorena 21 / 05 / 2012

  Estimado/a Cliente
  Hola. Gracias por su interés en LightInTheBox.
  Sí, está disponible por ahora.
  Saludos
  LightInTheBox

  By Rebeca 21 / 05 / 2012

  Was this answer helpful? (0) (0)

• Wie hoch ist der Absatz?

  Guten Abend! Mich interessiert wie hoch der Absatz ist! Danke schön.

  By Bader 18 / 03 / 2012

  Liebe(r) Bader,
  Die Absatzthöhe beträgt mind. ca.10.16cm und steigt nur um einen kleinen Teil von Größe 35 bis 39. Vielen Dank für Ihr Interesse an diesem Artikel. Genießen Sie Ihren Einkauf bei uns!
  MfG

  By Emma 19 / 03 / 2012

  Was this answer helpful? (0) (1)

• Ich bräuchte die Risthöhe des Schuhs?

  Ich habe einen hohen Fussrist und leider passen mir deswegen oft Schuhe nicht.

  By Verena Kirschne 15 / 03 / 2012

  Liebe(r) Verena Kirschne,
  Für die Risthhöhe können wir nur eine ungefähre Zahl angeben und zwar es beträgt ca. 5,5 bis 6cm . Vielen Dank für Ihr Interess an diesem Produkt!
  MfG

  By Emma 15 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• why does my order got delayed well in fact i paid for it to be shipped immediately?!

  why does my order got delayed well in fact i paid for it to be shipped immediately?!

  By dianne 12 / 03 / 2012

  Dear dianne,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 13 / 03 / 2012

  Was this answer helpful? (0) (1)

• Can i return these if they are too high and uncomfortable?

  Hi, i love these shoes but i am worried they might be alittle high..
  i do have shoes that are 4.11 but these are very comfortable ..i do not want to order them and find they are not right for me,so wat to doubloe check they can be returned.
  Thanks

  By charlie davis 21 / 02 / 2012

  Dear charlie davis,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (0)

• Where are you shipping from?

  Hi ,
  
  I have tried to enter an credit card details but couldn't , is there any way to pay with credit card and not with Paypal?
  
  What country are you shipping from?
  
  How come the expedited shippment ( 15$ ) is cheaper than the standard one ( 35$ )?
  
  Thanks.
  
  Oren.

  By Oren Danieli 14 / 12 / 2011

  Dear Oren Danieli,
  We make paying for your orders easy by providing a range of convenient payment options. Besides PayPal, we accept a wide variety of credit/debit cards, Western Union, and wire transfer. For more details, please read “Accepted Payment Methods”:
  http://www.lightinthebox.com/knowledge-base/c8/a15.html
  
  Also, we ship from China. The expedited shippment is offered on sale at this moment:)
  Hope you enjoy your shopping here:)

  By Smile 15 / 12 / 2011

  Was this answer helpful? (0) (0)

• please let me know, about the cost of shipping .i want a pair shoes and i am in Greece

  tell me how much is the cost of shipping for GREECE THESSALONIKI?

  By vicky gorgori 13 / 12 / 2011

  Dear vicky gorgori,
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  

  By Smile 13 / 12 / 2011

  Was this answer helpful? (0) (0)

• what are the working day?

  I just want to know please so my mom can know

  By Sara 16 / 11 / 2011

  Dear Sara,
  Working day means weekday (from Monday to Friday). Thanks for shopping with us:)

  By Smile 16 / 11 / 2011

  Was this answer helpful? (0) (0)

• Cuanto se paga de aduana para un envio a España.?Se paga por cada par de zapatos o por el paquete ?

  Aunque el paquete tenga tres pares de zapatos.

  By Her 18 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  La normativa aduanera es muy dinámica y depende de cada producto y país, por lo que no podemos ofrecerle información detallada al respecto. Hay clientes que pagan la aduan y otros no.
  Se paga por paquete.
  
  Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  Saludos
  LightInTheBox

  By Olivia 19 / 03 / 2012

  Was this answer helpful? (0) (1)

• vorrei delle informazioni piu' precise sulle modalità di pagamento e se è possibile pagare alla cons

  sono di barletta per favore rispondetemi

  By gina 07 / 02 / 2012

  Ciao Gina, per avere informazioni sui metodi di pagamento leggi qui: http://www.lightinthebox.com/it/knowledge-base/c1079/a1692.html. Non è possibile pagare alla consegna.

  By Alessia 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• Porque he tenido q pagar 27.00 € mas por el envio de mi ultima compra? Sera siempre igual ?

  Quiero saber sobre el precio real de envio por favor. Gracias

  By Ruby 17 / 01 / 2012

  Estimado/a Cliente,
  Gracias por compartir su experiencia con LightInTheBox.
  Y sentimos mucho por las molestias.
  En cuanto a los detalles sobre aduanas, lamentablemente se escapan de nuestro control pero hemos preparado los siguientes enlaces con los detalles que podemos ofrecer, e incluso con alguna alternativa para que pueda ahorrar en la importación de los productos:
  http://help.lightinthebox.com/es/index.php?pg=kb.page&chapter=1043&id=2592
  Esperamos que le sea de ayuda para su próximo pedido y que disfrute de sus compras con nosotros.
  Seguiremos esforzándonos para ofrecer mejores productos a precios más bajos cada día.
  LightInTheBox

  By Olivia 17 / 01 / 2012

  Was this answer helpful? (0) (1)

• comment je fais pour commander et payer

  repondez moi vitecar ca fait longtemps que j attends de commander cette chaussure.

  By just 15 / 01 / 2012

  Bonjour,
  Veuillez trouver des information concernant comment passer une commande ici:
  http://www.lightinthebox.com/fr/knowledge-base/c1023/a1147.html
  Comment payer ici:
  http://www.lightinthebox.com/fr/knowledge-base/c1025/a1166.html
  Cordialement

  By Yolanda 15 / 01 / 2012

  Was this answer helpful? (0) (0)

• qué precio seria en total con los gastos de envio? los envian a españa? gracias

  precio final del producto en negro

  By maria isabel 03 / 01 / 2012

  Estimado/a Cliente,
  Hola.
  Gracias por su interés en LightInTheBox.
  Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  Saludos de LightInTheBox
  
  

  By Olivia 04 / 01 / 2012

  Was this answer helpful? (0) (2)

• all| faq| product description| shipping or payment| customer service issues

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• Ich will diese Schuhe haben :-)

  Hallo.Die Schuhe sehen sehr schön aus, ich möchte sie haben. Aber in der Gr.39 in schwarz sind sie ausverkauft. Bekommen Sie noch welche rein, oder nicht mehr?mfg

  By Christina 25 / 04 / 2012

  Liebe(r) Christina,
  Wir können leider keine genaue Zeit angeben, wann dieser Artikel wieder lieferbar wäre. Wenn Ihnen diese Produkt gefällt, können Sie es in Ihrem Warenkorb speichern und regelmässig nachschauen. Vielen Dank für Ihren Einkauf bei uns!
  MfG

  By Emma 26 / 04 / 2012

  Was this answer helpful? (0) (0)

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