Taffeta Trumpet/ Mermaid One Shoulder Floor-length Evening Dress inspired by Renee Bargh

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• i ordered item 1205112002702800 on may 11th with expedited shipping (3-5 days)

  so it will be guaranteed to be here by may 16th

  By lynn 13 / 05 / 2012

  Dear Lynn,
  
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  
  Thank you for your shopping with us!
  

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• Shipping cost and material colour

  Hi,
  I am considering this dress to be ordered.
  And I have 2 questions:
  1/ what is the shipping cost to Kazakhstan
  2/ could you please send me the all colours of material you have in order I may choose right colour.
  
  Also how long does it take to make the dress?

  By Aliya 26 / 04 / 2012

  Dear Aliya,
  1) Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  2) Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  3) We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• Rush on dress order?

  I would like to order this dress, my prom is on April 28th 2012, is there a way to pay for expedited shipping to receive it by that date? How much does regular shipping cost?

  By Soleil 10 / 04 / 2012

  Dear Soleil,
  We will need a tailoring period of 13-15 working days and shipping time of 3-8 days. And unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality. Hope you enjoy your shopping here:)

  By Smile 11 / 04 / 2012

  Was this answer helpful? (0) (0)

• If I place my order for this dress on March 6 will I recieve it by April 9?

  I need this dress by April 9, 2012. I will be leaving the country on April 12 and need to take the dress along for an event. Hopefully it fits like a glove and needs no alterations. Please let me know if I should place the order.
  
  thanks

  By jennifer 05 / 03 / 2012

  Dear jennifer,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of April 9.
  While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• 1202052102275823 May I still have time to get it on hunter green color instead of Royal Blue??

  I place this ortder 1202052102275823 but I would like to get it on hunter green color instead of Royal blue
  Besides I would like to make an order of the dress "Taffeta Trumpet/ Mermaid One Shoulder Floor-length Evening Dress inspired by Renee Bargh" in the same hunter green.
  Please let me know ASAP

  By Isabel Ferraris 21 / 02 / 2012

  Dear Isabel Ferraris,
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• I recently order a bolero royal blue in taffeta and I would love to change the color for hunter gree

  SZLT9902424630
  Could you please send it on Hunter green?

  By Isabel Ferraris 21 / 02 / 2012

  Dear Isabel Ferraris,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• If I would need to make a return would it be credited back to my credit card that I used to purchase

  I would like to know if my creidt card would be reimbursed or if i would get a store credit? thank you!

  By Emily 12 / 02 / 2012

  Dear Emily,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• Shipping Date?

  Hi,
  
  I have already ordered this dress (Order No. 1201142002207187), and noticed the shipping date of Feb. 11. The event I would like to wear it for is on Feb. 11. My fault, I should have ordered it earlier and read more carefully about the shipping times. However, I thought it might be worth a shot to email you and state that if it is at all possible, I would absolutely LOVE to wear this beautiful dress on 2/11, and would greatly appreciate a rushed order if it is at all possible. Your dresses are beautiful, and the last one I ordered was stunning and perfect at my event. I understand that there are no guarantees, and that it will get here when it gets here, but thanks for taking the time to read this and offering it whatever consideration you are able to offer.
  
  All the best,
  
  Alison

  By Ali 17 / 01 / 2012

  Dear Ali,
  Please understand that as all our dresses are made to order from scratch. Due to the Chinese New Year (January 23, 2012), We will need a tailoring period of 18-24 working days and shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• will I receive it in time for my wedding next month on February 23, 2012?

  I fell in love with this dress for my wedding. I want to know, if I purchase this dress this week, will I receive it in time for my wedding next month on February 23, 2012?

  By Kenni 16 / 01 / 2012

  Dear Kenni,
  Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by the end of February as you requested.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• Length of Dress

  This is the only dress i like and i need to have a dress within a couple of weeks! i have literally looked everywhere, i was just curious as to whether you could alter the length of the dress? By this i mean do you do this style dress in an 'Over the Knee' option, as that would be perfect. I really want this dress, but i am not keen on the length and thought it would be worth asking as i am that interesting it buying it.
  Thankyou

  By Ellie 16 / 01 / 2012

  Dear Ellie,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length dress, please refer to the link:
  http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Length of Dress

  This is the only dress i like and i need to have a dress within a couple of weeks! i have literally looked everywhere, i was just curious as to whether you could alter the length of the dress? By this i mean do you do this style dress in an 'Over the Knee' option, as that would be perfect. I really want this dress, but i am not keen on the length and thought it would be worth asking as i am that interesting it buying it.
  Thankyou

  By Ellie 16 / 01 / 2012

  Dear Ellie,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length dress, please refer to the link:
  http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I recently order a bolero royal blue in taffeta and I would love to change the color for hunter gree

  SZLT9902424630
  Could you please send it on Hunter green?

  By Isabel Ferraris 21 / 02 / 2012

  Dear Isabel Ferraris,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• Length of Dress

  This is the only dress i like and i need to have a dress within a couple of weeks! i have literally looked everywhere, i was just curious as to whether you could alter the length of the dress? By this i mean do you do this style dress in an 'Over the Knee' option, as that would be perfect. I really want this dress, but i am not keen on the length and thought it would be worth asking as i am that interesting it buying it.
  Thankyou

  By Ellie 16 / 01 / 2012

  Dear Ellie,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length dress, please refer to the link:
  http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• What is the right size for me?

  Measurement of hips = 38 ¾ inch
  Waist = 27 inch
  Measurement of chest = 33 inch
  What size should I choose?
  Thank you

  

  By NABEELAH 18 / 11 / 2011

  Dear NABEELAH,
  How about the hollow to floor length?
  Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 20 / 11 / 2011

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• a quoi correspond la taille 54

  quelle robe est en taille française 54?

  By corinne 26 / 02 / 2012

  Bonjour,
  
  Puisque les systèmes de tailles ne correspondent pas exactement, nous vous recommandons vivement de vous mesurer et de comparer votre mesure avec notre tableau de taille :
  
  http://www.lightinthebox.com/html/All-You-Need-To-Know_fr.html?tab=2
  
  Cela vous prendra quelques minutes tout au plus mais cela en vaut bien la peine; nous savons que le choix de la robe est très importante pour une occasion spéciale, et la bonne mesure un critère essentiel. Notre option sur mesure peut vous garantir des mesures qui mettront votre taille parfaitement en valeur.
  
  Cordialement,

  By Océane 26 / 02 / 2012

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• Diese Modell Bathsheba Kleid möchte ich gerne aus dem Stoff Satin haben ist das möglich?

  hallo ich möchte gerne diese kleid bestellen, aber das kleid ist aus dem stoff tafft, ist es mocglich das kleid auch in dem stoff satin zu bekommen, würde mich über eine schnelle antwort von ihnen freuen.
  
  mit besten dank im vorraus

  By Goldi 22 / 12 / 2011

  Liebe Goldi ,
  vielen Dank für den Einkauf und Anfrage.
  Nein, wir wollen Ihnen erklären, dass jedes Kleid sorgfältig zugeschnitten übereinstimmet ganau das, was Sie in den Fotos sehen können. Und leider sind wir nicht in der Lage, den Stil, Länge oder Material zu verändern. Wir bitten um Verständnis wegen den Umstand.Unserer Anbieter wählen immer beste Stoffe, um unseren Kunden beste Waren anzubieten.
  Wenn Sie sich immer nicht für ein Kleid unterscheiden können, kann die Funktion von „Sortierung nach“ auf der recht Seite Ihnen vielleicht bei dem perfekten Wahr helfen.
  Wir empfehlen Ihnen in diesem Fall ein anderes Kleid, das förderfähig ist auf folgende Links als Alternativ zu wählen:
  http://www.lightinthebox.com/Trumpet--Mermaid-One-Shoulder-Floor-length-Satin-Evening-Dress-inspired-by-Jessica-Simpson_p161397.html
  http://www.lightinthebox.com/a-line-one-shoulder-floor-length-chiffon-evening-dress_p195218.html
  http://www.lightinthebox.com/trumpet--mermaid-one-shoulder-floor-length-satin-bridesmaid-dress_p199453.html
  
  Mit freundlichen Grüßen
  Stephan

  By Stephan 22 / 12 / 2011

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• i ordered item 1205112002702800 on may 11th with expedited shipping (3-5 days)

  so it will be guaranteed to be here by may 16th

  By lynn 13 / 05 / 2012

  Dear Lynn,
  
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.
  
  Thank you for your shopping with us!
  

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• Shipping cost and material colour

  Hi,
  I am considering this dress to be ordered.
  And I have 2 questions:
  1/ what is the shipping cost to Kazakhstan
  2/ could you please send me the all colours of material you have in order I may choose right colour.
  
  Also how long does it take to make the dress?

  By Aliya 26 / 04 / 2012

  Dear Aliya,
  1) Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  2) Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  3) We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

  By Smile 27 / 04 / 2012

  Was this answer helpful? (0) (0)

• Rush on dress order?

  I would like to order this dress, my prom is on April 28th 2012, is there a way to pay for expedited shipping to receive it by that date? How much does regular shipping cost?

  By Soleil 10 / 04 / 2012

  Dear Soleil,
  We will need a tailoring period of 13-15 working days and shipping time of 3-8 days. And unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality. Hope you enjoy your shopping here:)

  By Smile 11 / 04 / 2012

  Was this answer helpful? (0) (0)

• If I place my order for this dress on March 6 will I recieve it by April 9?

  I need this dress by April 9, 2012. I will be leaving the country on April 12 and need to take the dress along for an event. Hopefully it fits like a glove and needs no alterations. Please let me know if I should place the order.
  
  thanks

  By jennifer 05 / 03 / 2012

  Dear jennifer,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of April 9.
  While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• will I receive it in time for my wedding next month on February 23, 2012?

  I fell in love with this dress for my wedding. I want to know, if I purchase this dress this week, will I receive it in time for my wedding next month on February 23, 2012?

  By Kenni 16 / 01 / 2012

  Dear Kenni,
  Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by the end of February as you requested.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• 1202052102275823 May I still have time to get it on hunter green color instead of Royal Blue??

  I place this ortder 1202052102275823 but I would like to get it on hunter green color instead of Royal blue
  Besides I would like to make an order of the dress "Taffeta Trumpet/ Mermaid One Shoulder Floor-length Evening Dress inspired by Renee Bargh" in the same hunter green.
  Please let me know ASAP

  By Isabel Ferraris 21 / 02 / 2012

  Dear Isabel Ferraris,
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• If I would need to make a return would it be credited back to my credit card that I used to purchase

  I would like to know if my creidt card would be reimbursed or if i would get a store credit? thank you!

  By Emily 12 / 02 / 2012

  Dear Emily,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• Shipping Date?

  Hi,
  
  I have already ordered this dress (Order No. 1201142002207187), and noticed the shipping date of Feb. 11. The event I would like to wear it for is on Feb. 11. My fault, I should have ordered it earlier and read more carefully about the shipping times. However, I thought it might be worth a shot to email you and state that if it is at all possible, I would absolutely LOVE to wear this beautiful dress on 2/11, and would greatly appreciate a rushed order if it is at all possible. Your dresses are beautiful, and the last one I ordered was stunning and perfect at my event. I understand that there are no guarantees, and that it will get here when it gets here, but thanks for taking the time to read this and offering it whatever consideration you are able to offer.
  
  All the best,
  
  Alison

  By Ali 17 / 01 / 2012

  Dear Ali,
  Please understand that as all our dresses are made to order from scratch. Due to the Chinese New Year (January 23, 2012), We will need a tailoring period of 18-24 working days and shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• Why isn't this dress customizable?

  Why doesn't this dress have an option to customize the size? I absolutely love the dress but cannot purchase it because the smallest size it comes in (size 2) has a waist measurement that is a full 2 1/2 inches too large.

  By Sarah 10 / 01 / 2012

  Dear Sarah,
  We are sorry that this dress is not available in custom sizes due to its design. Please look over the additional items in custom size that we have on offer.
  Hope you enjoy your shopping here:)

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• When can you request custom sizing?

  I've done everything to check out but press the button to place my order, and yet I still can't find where I am supposed to ask for custom sizing. How do I request that?

  By sugarandspice 01 / 12 / 2011

  Dear sugarandspice,
  This dress doesn't come in custom size at this moment. Sorry for any confusions made.

  By Smile 01 / 12 / 2011

  Was this answer helpful? (0) (0)

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