Top Quality Lace/ Satin Upper Stiletto Heel Peep Toe With Bowknot Wedding Shoes/ Bridal Shoes

Customer Q&A

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• champange size 38 or 39

  My fiance loves these shoes, but ordered them a sized too big. so she was wondering when size 38 or 39 wouldbe available in champange color?
  
  thanks
  kent

  By kent kmen 15 / 04 / 2012

  Dear kent kmen,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 16 / 04 / 2012

  Was this answer helpful? (0) (0)

• I miss measured my foot. I am a 39-40 not a 41. can i change this

  considering my order is not ready for dispatch until march 24th, and also will my order deffinatly arrive by April 1st? very Important

  By Kimberley 07 / 03 / 2012

  Dear Kimberley,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (0)

• do you have this in a mid heal??

  if not.. what size heal is this??

  By katrina 01 / 03 / 2012

  Dear katrina,
  No, it doesn't come with heels in other size. And the heel height is about 8cm. Hope you enjoy your shopping here:)

  By Smile 01 / 03 / 2012

  Was this answer helpful? (0) (0)

• I would like to order these shoes in white size 37 but they are out of stock.

  When might I be able to order them in white 37?

  By Diane 25 / 02 / 2012

  Dear Diane,
  It will not come back in stock in the near future. Sorry for any inconvenience caused. Please look over the additional items we currently have on offer.

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• i am a Size 5/38 which size would u advice me to get.I also need a matching purse which do u advice

  I want my shoe and bag to match so i would really appreciate it if i can be adviced on a matching purse.
  
  Thank you

  By passion 24 / 02 / 2012

  Dear passion,
  Please compare your own feet measurements (foot length and foot girth) to those in our size chart to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement, and to round up if you’re between sizes. And we do offer a lot of handbags options for you to choose from:
  http://www.lightinthebox.com/c/handbags_1768
  Thanks for shopping with us:)

  By Smile 26 / 02 / 2012

  Was this answer helpful? (0) (0)

• I want these in ivory 39 and to avail of the sale price. When will they be back in stock?

  I really want to get these, they're my first choice!

  By Síle 22 / 02 / 2012

  Dear Síle,
  It will not come back in stock in the near future. Sorry for any inconvenience caused. Please look over the additional items we currently have on offer.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (1)

• the shoe is out of stock for my color and size that I want -how long til more come in stock?

  I need this shoe for a June wedding and my dress needs to be altered so my shoes will be needed for the fitting. How long til more are in stock?!

  By Natalie 20 / 02 / 2012

  Dear Natalie,
  The shoes are in stock at this moment. Hope you enjoy your shopping here:)

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (1)

• will i have to pay any aditional tax's or payments once i have ordered and paid for the item

  will i have to pay any aditional tax's or payments once i have ordered and paid for the item

  By michelle 14 / 02 / 2012

  Dear michelle,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• What is the difference in Size Chart A and Size Chart B?

  I am a different size on each chart..so I don't know which one to use!

  By Meghan 11 / 02 / 2012

  Dear Meghan,
  Please compare your own feet measurements (foot length and foot girth) to those in our size chart (Chart A) to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement, and to round up if you’re between sizes. Thanks for shopping with us:)

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• Heel height of the shoes?

  please could you let me know the heel height of these shoes?

  By Jennifer 04 / 02 / 2012

  Dear Jennifer,
  The heel height is about 8 cm. Hope you enjoy your shopping here:)

  By Smile 06 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

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• Hi there, I wanted to check what the size of the heel is on these shoes? THANKS

  Hi there, I wanted to check what the size of the heel is on these shoes? THANKS

  By Monica 17 / 01 / 2012

  Dear Monica,
  The heel height is about 8cm. Hope you enjoy your shopping here:)

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• champange size 38 or 39

  My fiance loves these shoes, but ordered them a sized too big. so she was wondering when size 38 or 39 wouldbe available in champange color?
  
  thanks
  kent

  By kent kmen 15 / 04 / 2012

  Dear kent kmen,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 16 / 04 / 2012

  Was this answer helpful? (0) (0)

• do you have this in a mid heal??

  if not.. what size heal is this??

  By katrina 01 / 03 / 2012

  Dear katrina,
  No, it doesn't come with heels in other size. And the heel height is about 8cm. Hope you enjoy your shopping here:)

  By Smile 01 / 03 / 2012

  Was this answer helpful? (0) (0)

• i am a Size 5/38 which size would u advice me to get.I also need a matching purse which do u advice

  I want my shoe and bag to match so i would really appreciate it if i can be adviced on a matching purse.
  
  Thank you

  By passion 24 / 02 / 2012

  Dear passion,
  Please compare your own feet measurements (foot length and foot girth) to those in our size chart to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement, and to round up if you’re between sizes. And we do offer a lot of handbags options for you to choose from:
  http://www.lightinthebox.com/c/handbags_1768
  Thanks for shopping with us:)

  By Smile 26 / 02 / 2012

  Was this answer helpful? (0) (0)

• What is the difference in Size Chart A and Size Chart B?

  I am a different size on each chart..so I don't know which one to use!

  By Meghan 11 / 02 / 2012

  Dear Meghan,
  Please compare your own feet measurements (foot length and foot girth) to those in our size chart (Chart A) to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement, and to round up if you’re between sizes. Thanks for shopping with us:)

  By Smile 13 / 02 / 2012

  Was this answer helpful? (0) (0)

• Heel height of the shoes?

  please could you let me know the heel height of these shoes?

  By Jennifer 04 / 02 / 2012

  Dear Jennifer,
  The heel height is about 8 cm. Hope you enjoy your shopping here:)

  By Smile 06 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi there, I wanted to check what the size of the heel is on these shoes? THANKS

  Hi there, I wanted to check what the size of the heel is on these shoes? THANKS

  By Monica 17 / 01 / 2012

  Dear Monica,
  The heel height is about 8cm. Hope you enjoy your shopping here:)

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• I am intersted in ordering bridal shoes but notice there are 2 different size charts for women.

  HOw do I know which chart to use when ordering formal dress shoes?

  By Toni Neff 17 / 01 / 2012

  Dear Toni Neff,
  Please refer to the "Women's Footwear Size Conversion Chart A". Hope you enjoy your shopping here:)

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• Does this shoe come in a Red colour?

  I would like to order it in a RED colour please.

  By Chandelia 17 / 01 / 2012

  Dear Chandelia,
  No, we do not offer red for these shoes at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• will i have to pay any aditional tax's or payments once i have ordered and paid for the item

  will i have to pay any aditional tax's or payments once i have ordered and paid for the item

  By michelle 14 / 02 / 2012

  Dear michelle,
  As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• Schuh in Größe 38 erhältlich

  Hallo,
  
  ist dieser Schuh in naher Zukunft in größe 38, nochmals erhältlich.
  
  
  MFG
  
  Gruhn

  By Kerstin Gruhn 03 / 04 / 2012

  Liebe(r) Kerstin Gruhn,
  Wir können leider keine genaue Zeit angeben, wann das Produkt wieder lieferbar wäre. Wenn Ihnen diese Produkt gefällt, können Sie es in Ihrem Warenkorb speichern und regelmässig nachschauen. Vielen Dank für Ihren Einkauf bei uns!
  MfG

  By Emma 04 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I miss measured my foot. I am a 39-40 not a 41. can i change this

  considering my order is not ready for dispatch until march 24th, and also will my order deffinatly arrive by April 1st? very Important

  By Kimberley 07 / 03 / 2012

  Dear Kimberley,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (0)

• I would like to order these shoes in white size 37 but they are out of stock.

  When might I be able to order them in white 37?

  By Diane 25 / 02 / 2012

  Dear Diane,
  It will not come back in stock in the near future. Sorry for any inconvenience caused. Please look over the additional items we currently have on offer.

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• I want these in ivory 39 and to avail of the sale price. When will they be back in stock?

  I really want to get these, they're my first choice!

  By Síle 22 / 02 / 2012

  Dear Síle,
  It will not come back in stock in the near future. Sorry for any inconvenience caused. Please look over the additional items we currently have on offer.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (1)

• the shoe is out of stock for my color and size that I want -how long til more come in stock?

  I need this shoe for a June wedding and my dress needs to be altered so my shoes will be needed for the fitting. How long til more are in stock?!

  By Natalie 20 / 02 / 2012

  Dear Natalie,
  The shoes are in stock at this moment. Hope you enjoy your shopping here:)

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (1)

• Return on shoes

  To whom it may concern,
  Since the shoes I'm considering buying does not come in half sizes I wanted to order a size that I think may fit me. In case it does not fit can I return it for a full refund? I read your return policy on line and was not clear if the shoes would be excepted with a full refund.
  Thanks

  By Talin 23 / 01 / 2012

  Dear Talin,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 24 / 01 / 2012

  Was this answer helpful? (0) (0)

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