Trumpet/ Mermaid Off-the-shoulder Organza Over Satin Wedding Dress With Removable Chapel Train

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• How long will this dress be avalaible for?

  Hello i am really set on this dress and would love to wear it on my wedding day, but my big day is not untill the 29th of june 2013 and i am planning on loosing a couple of stone by the wedding, could you confirm that its gonna be available in a few months time or shall i buy it now and just get it took in once ive lost the weight ?

  By Emma 18 / 05 / 2012

  Dear Emma,
  Concerning the fact that most of our dresses can just be offered in a limited time, I suggest you buy it now. And you can adjust it to fit you when your wedding is coming. You can choose your size now, since you are considering to lose some weight.
  
  Hope you enjoy shopping here:)
  

  By Smile 20 / 05 / 2012

  Was this answer helpful? (0) (0)

• Neckline/hemline information and underskirt/petticoat advice

  Hello,
  
  I am looking for a fishtail style wedding dress and wanted to ask if this dress could be worn with a fisttail/chapel train underskirt/petticoat to accentuate the bottom shape?
  
  With regards to the necline I have a 34F/G bust and wanted to know if it would be ample enough to cover a large chest as it looks quite low? In addition I have seen some real bride photographs and some show a lace edged/scalloped hem and some don't. Can you please confirm that this dress comes with the same detail as is shown in the models photograph.

  By Polly 17 / 05 / 2012

  Dear Polly,
  Yes. You can wear with a petticoat to accentuate the bottom shape. Also, you can wear it with a 34F/G bust, because there is a build-in-bra. The item you ordered will be the same as picture, and you needn't to be worry.
  Hope you enjoy shopping here:)

  By Smile 17 / 05 / 2012

  Was this answer helpful? (0) (0)

• How much extra will i have to pay to have the dress customised to my size?

  I am a UK size 8, bust size 34C an im not sure which size to buy.

  By Ashley Brereton 13 / 05 / 2012

  Dear Ashley Brereton,
  We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• Can you produce this dress in red please

  Can this dress be produced in red please. How much extra do you charge for custom tailoring and how quickly can it be made please.

  By Dawn Earnshaw 09 / 05 / 2012

  Dear Dawn Earnshaw,
  No, we do not offer the red color for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer. Also, this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. Hope you enjoy your shopping here :)

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• Returns

  Hi,
  
  I would like to buy this dress but im nervous to buy it just incase it doesnt fit or i dont like it on etc...if i decide i dont want the dress can i return it and get a refund??
  
  Thanks
  Abbie

  By Abbie 25 / 04 / 2012

  Dear Abbie,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 25 / 04 / 2012

  Was this answer helpful? (0) (0)

• i am weeding on the 02/04/2012, and i want to order and pay on line tomorrow being friday. how many

  how many days will it get to me. can i get it before 01/04/2012. kind regard miracle issac

  By miracle issac 29 / 03 / 2012

  Dear miracle issac,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, it might not reach you by 01/04/2012 as you requested.

  By Smile 30 / 03 / 2012

  Was this answer helpful? (0) (0)

• My quiery is regarding the purchase of my wedding dress.

  Hi, i have already contacted you with regards to information on how to exchange my wedding dress as the one i just bought from you is too small. You kindly answered my question by telling me to go via My Orders & request a return from there. Unfortunatley,,,,, i have tried a few times to do this & in My Orders there is no product number for me to klick on & make request. Please can you help me forthere with this?
  Love my dress but do need bigger size as have found that i am now pregnat. i hope we can get this sorted well before my wedding day in November of this year.
  
  Kind Thanks & regards
  
  Angela

  By angela prentice 17 / 03 / 2012

  Dear angela prentice,
  By submitting a ticket, please log in to "My Orders", click on your order number to come to the order's "details" page, then you will see a tag on the right side says "Need help? Contact Customer Service". Just click it to submit a request explaining your needs.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• Where does the dress come from can I travel to wear it is to try it on

  I work for the airlines so I can easy travel

  By Annette 16 / 03 / 2012

  Dear Annette,
  We are located in China and we do on-line shopping only and do not have stores where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• How do i return this product?

  Hi, I ordered this dress as an off the rack size. It is too small, can i please exchange it for one size bigger ? Size i orded is 10, size i would like is 12.
  
  Love the dress & look forward to wearing it on my big day!!! Do hope you can help.
  
  Thank you!
  
  Angela

  By angela prentice 09 / 03 / 2012

  Dear angela prentice,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 12 / 03 / 2012

  Was this answer helpful? (0) (0)

• How do I attach the traintothe backof the dress??

  The train has 3 prongs but how does this fasten to the dress??

  By lola 08 / 03 / 2012

  Dear lola,
  You can put the train inside the skirt with some pins or sth. if you fell it is difficult to walk with the train. Thanks for shopping with us:)
  

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (2)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• how long would it take to ship it to egypt???.....and how much would it cost???

  do i have to oreder it befor the time is up for the sale.......if i orderd tomorrow it would be with the original price????
  n if it was shipped to egypt would there be taxes on it????
  i need help as soon as possible plz....
  thank u so much

  By sara 18 / 12 / 2011

  Dear sara,
  We will need a tailoring period of 13-15 working days and shipping time of 3-8 days.
  
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  And the dress is currently on sale for 75% off for less than one day. We offer different promotions during different periods. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
  
  As with any international shipment, taxes are charged by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 19 / 12 / 2011

  Was this answer helpful? (1) (0)

• Hello .I would like to purchase this dress but would it be possiable to have a lace up back? Thanks

  Hello .I would like to purchase this dress but would it be possiable to have a lace up back? Thanks

  By Dee 12 / 11 / 2011

  Dear Dee,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  For example, for wedding dress with a lace up back, please refer to the link:
  http://www.lightinthebox.com/narrow/lace-up_v1617t0/wedding-dresses_c1181

  By Smile 12 / 11 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How long will this dress be avalaible for?

  Hello i am really set on this dress and would love to wear it on my wedding day, but my big day is not untill the 29th of june 2013 and i am planning on loosing a couple of stone by the wedding, could you confirm that its gonna be available in a few months time or shall i buy it now and just get it took in once ive lost the weight ?

  By Emma 18 / 05 / 2012

  Dear Emma,
  Concerning the fact that most of our dresses can just be offered in a limited time, I suggest you buy it now. And you can adjust it to fit you when your wedding is coming. You can choose your size now, since you are considering to lose some weight.
  
  Hope you enjoy shopping here:)
  

  By Smile 20 / 05 / 2012

  Was this answer helpful? (0) (0)

• Neckline/hemline information and underskirt/petticoat advice

  Hello,
  
  I am looking for a fishtail style wedding dress and wanted to ask if this dress could be worn with a fisttail/chapel train underskirt/petticoat to accentuate the bottom shape?
  
  With regards to the necline I have a 34F/G bust and wanted to know if it would be ample enough to cover a large chest as it looks quite low? In addition I have seen some real bride photographs and some show a lace edged/scalloped hem and some don't. Can you please confirm that this dress comes with the same detail as is shown in the models photograph.

  By Polly 17 / 05 / 2012

  Dear Polly,
  Yes. You can wear with a petticoat to accentuate the bottom shape. Also, you can wear it with a 34F/G bust, because there is a build-in-bra. The item you ordered will be the same as picture, and you needn't to be worry.
  Hope you enjoy shopping here:)

  By Smile 17 / 05 / 2012

  Was this answer helpful? (0) (0)

• How much extra will i have to pay to have the dress customised to my size?

  I am a UK size 8, bust size 34C an im not sure which size to buy.

  By Ashley Brereton 13 / 05 / 2012

  Dear Ashley Brereton,
  We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• Can you produce this dress in red please

  Can this dress be produced in red please. How much extra do you charge for custom tailoring and how quickly can it be made please.

  By Dawn Earnshaw 09 / 05 / 2012

  Dear Dawn Earnshaw,
  No, we do not offer the red color for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer. Also, this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. Hope you enjoy your shopping here :)

  By Smile 11 / 05 / 2012

  Was this answer helpful? (0) (0)

• How do I attach the traintothe backof the dress??

  The train has 3 prongs but how does this fasten to the dress??

  By lola 08 / 03 / 2012

  Dear lola,
  You can put the train inside the skirt with some pins or sth. if you fell it is difficult to walk with the train. Thanks for shopping with us:)
  

  By Smile 09 / 03 / 2012

  Was this answer helpful? (0) (2)

• What size would you suggest I order?

  Bust 36.5
  
  Waist 32.5
  
  Hips 43.5
  
  Hallow to floor 58

  By NaJ 05 / 03 / 2012

  Dear NaJ,
  It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• can i change my sides of dress?

  I want 16 instead of 14 that took

  By Jaylee Browne 04 / 03 / 2012

  Dear Jaylee Browne,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• How can I customise the length?

  I have just placed the order for this dress (size 2). However I am only 5 feet (155 cm).
  How could I customise the hollow to floor?
  I'm afraid the dress would be too long for me!
  Looking forward to your response!

  By Maggie 04 / 03 / 2012

  Dear Maggie,
  Hollow to Floor is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 06 / 03 / 2012

  Was this answer helpful? (0) (0)

• Can we add an inch to the lenth of this dress?

  I love this dress and it’s details but I am 6.1 and I am afraid is going to be short. Can we add for a size 6 an inch in length : so the hollow to floor is 60 instead of 59 inch?

  By Ala 28 / 02 / 2012

  Dear Ala,
  We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. Hope you enjoy your shopping here:)

  By Smile 29 / 02 / 2012

  Was this answer helpful? (0) (0)

• Hi could the straps be worn on the shoulders?

  Hi could the straps be worn on the shoulders?

  By spanna 27 / 02 / 2012

  Dear spanna,
  No, the straps can not be worn on the shoulders. Hope you enjoy your shopping here:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (0) (1)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• i am weeding on the 02/04/2012, and i want to order and pay on line tomorrow being friday. how many

  how many days will it get to me. can i get it before 01/04/2012. kind regard miracle issac

  By miracle issac 29 / 03 / 2012

  Dear miracle issac,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, it might not reach you by 01/04/2012 as you requested.

  By Smile 30 / 03 / 2012

  Was this answer helpful? (0) (0)

• how long would it take to ship it to egypt???.....and how much would it cost???

  do i have to oreder it befor the time is up for the sale.......if i orderd tomorrow it would be with the original price????
  n if it was shipped to egypt would there be taxes on it????
  i need help as soon as possible plz....
  thank u so much

  By sara 18 / 12 / 2011

  Dear sara,
  We will need a tailoring period of 13-15 working days and shipping time of 3-8 days.
  
  Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  And the dress is currently on sale for 75% off for less than one day. We offer different promotions during different periods. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.
  
  As with any international shipment, taxes are charged by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge.
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 19 / 12 / 2011

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Returns

  Hi,
  
  I would like to buy this dress but im nervous to buy it just incase it doesnt fit or i dont like it on etc...if i decide i dont want the dress can i return it and get a refund??
  
  Thanks
  Abbie

  By Abbie 25 / 04 / 2012

  Dear Abbie,
  Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
  http://www.lightinthebox.com/index.php?main_page=return_policy

  By Smile 25 / 04 / 2012

  Was this answer helpful? (0) (0)

• My quiery is regarding the purchase of my wedding dress.

  Hi, i have already contacted you with regards to information on how to exchange my wedding dress as the one i just bought from you is too small. You kindly answered my question by telling me to go via My Orders & request a return from there. Unfortunatley,,,,, i have tried a few times to do this & in My Orders there is no product number for me to klick on & make request. Please can you help me forthere with this?
  Love my dress but do need bigger size as have found that i am now pregnat. i hope we can get this sorted well before my wedding day in November of this year.
  
  Kind Thanks & regards
  
  Angela

  By angela prentice 17 / 03 / 2012

  Dear angela prentice,
  By submitting a ticket, please log in to "My Orders", click on your order number to come to the order's "details" page, then you will see a tag on the right side says "Need help? Contact Customer Service". Just click it to submit a request explaining your needs.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• Where does the dress come from can I travel to wear it is to try it on

  I work for the airlines so I can easy travel

  By Annette 16 / 03 / 2012

  Dear Annette,
  We are located in China and we do on-line shopping only and do not have stores where our customers can try on the dresses.
  Please be sure to carefully check your measurements before placing the order. For your convenience, you may refer to the size chart provided in the link below:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• How do i return this product?

  Hi, I ordered this dress as an off the rack size. It is too small, can i please exchange it for one size bigger ? Size i orded is 10, size i would like is 12.
  
  Love the dress & look forward to wearing it on my big day!!! Do hope you can help.
  
  Thank you!
  
  Angela

  By angela prentice 09 / 03 / 2012

  Dear angela prentice,
  So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 12 / 03 / 2012

  Was this answer helpful? (0) (0)

• Envio de Pedido

  Si realizara un pedido ustedes envian la mercaderia a mi domicio o yo lo tengo que recoger en aduanas, como es el procedimiento.
  
  Gracias

  By gabriela 04 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Sí, enviamos los productos por empresa express, y ellos le entregará el paquete a su domicilio.
  La normativa aduanera es muy dinámica y depende de cada producto y país, por lo que no podemos ofrecerle información detallada al respecto. Hay clientes que pagan la aduan y otros no.
  Saludos
  LightInTheBox

  By Olivia 04 / 03 / 2012

  Was this answer helpful? (0) (0)

• vestido

  hola buenas me gustaria saver donde tienen usted la enpresa espero su respuesta

  By flo 02 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Somos una empresa china.
  Saludos
  LightInTheBox

  By Olivia 04 / 03 / 2012

  Was this answer helpful? (0) (0)

• taglie

  Salve sono interessata all'abito da sposa modello Chantal.
  La curiosità sta nel capire come io possa inviarvi le mie misure personali es: seno - giro vita - altezza ... per avere l'abito menzionato , fatto su musira ovvero se non è possibile indicarvi le mie misure personale con quale metodo di scelta devo indicare la mia taglia nell'ordine da effettuare???
  Meglio ancora se io di seno sono 90 cm , di giro vita 69 cm .... e via discorrendo come devo dedurre dalla tavola delle taglie, quella che si adatta al mio corpo?
  In attesa di vostra risposta, cordialmente,
  Mary.

  By Mary 20 / 12 / 2011

  Ciao Mary, la taglia personalizzata non è disponibile per questo modello, mi spiace! Puoi prendere le misure in centimetri e poi fare riferimento alla tabella in basso per capire quale taglia sei. Ad esempio se misuri 90 69 90, puoi scegliere la taglia 8!

  By Alessia 21 / 12 / 2011

  Was this answer helpful? (0) (0)

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