Trumpet/Mermaid V-neck Sweep Train Chiffon And Elastic Satin Evening Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• i want to get this dress for a wedding im going in july but i was wondering if i can get it knee len

  hollow to floor
  i want to get this dress for a wedding im going in july but i was wondering if i can get it just over the knee.

  By mem 19 / 05 / 2012

  Dear mem,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length dress, please refer to the link:
  http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048
  

  By Smile 20 / 05 / 2012

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• Can the Dress ordered be shipped to arrive within 8 days from date paid?

  We have aspecial occasion onSAturday the 28th of April. And we werw hoping to receive the dress before than is it possible Order No: 1204180302583580

  By Xen Tsakiris 18 / 04 / 2012

  Dear Xen Tsakiris,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 19 / 04 / 2012

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• Length

  With the train included, how long is the dress in the front & how long is it in the back?

  By DLorrel 08 / 04 / 2012

  Dear DLorrel,
  The length of the dress differs from size to size. And it would come as what's shown in the picture. Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• i need help

  do u got a numer plzzzzzzzzzzzzzzzzz

  By ruby 20 / 03 / 2012

  Dear ruby,
  For presale issues, you can leave any questions here. Or you can talk to our online sales from the online chat. For customer service issues, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.
  

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• do u guyz got a number?

  do u got a number i can call idk how to start

  By ruby 20 / 03 / 2012

  Dear ruby,
  To get the best shopping experience, your first step should be to register with us for a free account. You can then easily browse our site, choose the item(s) you want to purchase and check out. For more detailed information, please visit this link for “How Can I Make an Order”:
  http://www.lightinthebox.com/index.php?main_page=knowledgebase&chapter=5&id=6

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• address

  could you please send me your address and phone number to my email address, then i will order the dress. its just to make sure that i know who will be incharge and who to talk to if i didnt recieve the dress.

  By fatema 01 / 03 / 2012

  Dear fatema,
  LightInTheBox is a China-Based Global Online Retailer, based in China's capital city of Beijing. Goods are shipped worldwide by air freight and couriers such as DHL and UPS. Please refer to the link here:
  http://www.lightinthebox.com/knowledge-base/c13/a71.html
  LightInTheBox.com is the world's leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide. For more info, please check this link:
  http://www.lightinthebox.com/html/Reasons_Why_People_Love_LightInTheBox_Dresses.html

  By Smile 02 / 03 / 2012

  Was this answer helpful? (0) (0)

• I want to order this dress size 22w

  I want to order this dress size 22w , burgundy color
  please let me know if you can

  By deema 21 / 02 / 2012

  Dear deema,
  The dress doesn't come in size 22w at this moment. Sorry for any inconvenience caused.

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (1)

• is it possible to get this dress made with no buckle detail,but instead detailing going all around

  i meant to say can i have it made with the detail going all around the waist belt,like a belt instead of a buckle?,thankyou.

  By dilek 09 / 02 / 2012

  Dear dilek,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 09 / 02 / 2012

  Was this answer helpful? (1) (0)

• Is it possible to get the neckline raised in the front, and the back?...

  please get back to me, need it for special occasion.

  By Jazz 05 / 02 / 2012

  Dear Jazz,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Possible plus size?

  I see this dress is available up to a size 16, however, I'm more of a size 20-22. Is it possible to have a dress made with my measurements? This is the perfect dress for an event I'm attending in March. Thank you!

  By Erin Jochim 10 / 01 / 2012

  Dear Erin Jochim,
  Sorry but this dress doesn't come in bigger size than size 16 at this moment. Please refer to the link for dresses in plus size:
  http://www.lightinthebox.com/narrow/plus-sizes_v1498t0/special-occasion-dresses_c2048

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• i want to get this dress for a wedding im going in july but i was wondering if i can get it knee len

  hollow to floor
  i want to get this dress for a wedding im going in july but i was wondering if i can get it just over the knee.

  By mem 19 / 05 / 2012

  Dear mem,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
  
  For example, for knee-length dress, please refer to the link:
  http://www.lightinthebox.com/narrow/knee-length_v1279t0/special-occasion-dresses_c2048
  

  By Smile 20 / 05 / 2012

  Was this answer helpful? (0) (0)

• Length

  With the train included, how long is the dress in the front & how long is it in the back?

  By DLorrel 08 / 04 / 2012

  Dear DLorrel,
  The length of the dress differs from size to size. And it would come as what's shown in the picture. Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• i need help

  do u got a numer plzzzzzzzzzzzzzzzzz

  By ruby 20 / 03 / 2012

  Dear ruby,
  For presale issues, you can leave any questions here. Or you can talk to our online sales from the online chat. For customer service issues, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.
  

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• I want to order this dress size 22w

  I want to order this dress size 22w , burgundy color
  please let me know if you can

  By deema 21 / 02 / 2012

  Dear deema,
  The dress doesn't come in size 22w at this moment. Sorry for any inconvenience caused.

  By Smile 21 / 02 / 2012

  Was this answer helpful? (0) (1)

• is it possible to get this dress made with no buckle detail,but instead detailing going all around

  i meant to say can i have it made with the detail going all around the waist belt,like a belt instead of a buckle?,thankyou.

  By dilek 09 / 02 / 2012

  Dear dilek,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 09 / 02 / 2012

  Was this answer helpful? (1) (0)

• Is it possible to get the neckline raised in the front, and the back?...

  please get back to me, need it for special occasion.

  By Jazz 05 / 02 / 2012

  Dear Jazz,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Possible plus size?

  I see this dress is available up to a size 16, however, I'm more of a size 20-22. Is it possible to have a dress made with my measurements? This is the perfect dress for an event I'm attending in March. Thank you!

  By Erin Jochim 10 / 01 / 2012

  Dear Erin Jochim,
  Sorry but this dress doesn't come in bigger size than size 16 at this moment. Please refer to the link for dresses in plus size:
  http://www.lightinthebox.com/narrow/plus-sizes_v1498t0/special-occasion-dresses_c2048

  By Smile 10 / 01 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to have this dress made without the buckle/detail on the waist of the dress?

  I love the dress, the sleeves, the details on the sleeves but not the piece in the middle. Can you make the dress without the piece in the middle? Please advise.

  By PinkLady 23 / 12 / 2011

  Dear PinkLady,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 25 / 12 / 2011

  Was this answer helpful? (0) (0)

• hi,i was wondering if i can have it in gold belt ( i mean gold instead of silver parts)?

  i want have this dress in gold belt and sleeves instead of silver colour.

  By elahe 13 / 12 / 2011

  Dear elahe,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 13 / 12 / 2011

  Was this answer helpful? (0) (0)

• how long of this dress?

  I want to order this dress for my daughter who is 5'11". How long is this dress? WIll she be able to wear 4" heels?

  By Goldielochs 08 / 12 / 2011

  Dear Goldielochs,
  Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide. If you'd like the dress longer to better fit a high heel, just add the length you need on to your hollow to the floor measurement.
  
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 09 / 12 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Can the Dress ordered be shipped to arrive within 8 days from date paid?

  We have aspecial occasion onSAturday the 28th of April. And we werw hoping to receive the dress before than is it possible Order No: 1204180302583580

  By Xen Tsakiris 18 / 04 / 2012

  Dear Xen Tsakiris,
  We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Thanks for shopping with us:)

  By Smile 19 / 04 / 2012

  Was this answer helpful? (0) (0)

• do u guyz got a number?

  do u got a number i can call idk how to start

  By ruby 20 / 03 / 2012

  Dear ruby,
  To get the best shopping experience, your first step should be to register with us for a free account. You can then easily browse our site, choose the item(s) you want to purchase and check out. For more detailed information, please visit this link for “How Can I Make an Order”:
  http://www.lightinthebox.com/index.php?main_page=knowledgebase&chapter=5&id=6

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• What is the delivery time from you to Sweden?

  Hello!
  
  What is the delivery time from you to Sweden?
  
  In Sweden we have size XL, what corresponds to size XL with you?
  
  Grateful for answers
  
  Greetings Fatima

  By Fatima 04 / 12 / 2011

  Dear Fatima,
  We will need a tailoring period of 7-9 working days and shipping time of 3-8 days.
  And please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
  Hope you enjoy your shopping here:)

  By Smile 05 / 12 / 2011

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• Kann man das Kleid auch schneller als die angegebene Zeit bekommen?

  Ich brauche das Kleid zum 23.05.12! Wäre es möglich?
  Sind die Kleider die gleiche Qualität wie auf dem Bilder?

  By Alia Moustafa 07 / 05 / 2012

  Liebe(r) Alia Moustafa,
  Die Kleider sind in gleicher Qualität wie im Bild. Wir werden versuchen, Ihre Bestellung so schnell wie möglich fertigzustellen. Da es eine grosse Nachfrage gibt, kann das Kleid kaum an Ihrem gewünschten Datum fertiggestellt sein. Wir bitten um Ihr Verständnis und wünschen Ihnen viel Spaß beim Shopping!
  MfG

  By Emma 07 / 05 / 2012

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• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• address

  could you please send me your address and phone number to my email address, then i will order the dress. its just to make sure that i know who will be incharge and who to talk to if i didnt recieve the dress.

  By fatema 01 / 03 / 2012

  Dear fatema,
  LightInTheBox is a China-Based Global Online Retailer, based in China's capital city of Beijing. Goods are shipped worldwide by air freight and couriers such as DHL and UPS. Please refer to the link here:
  http://www.lightinthebox.com/knowledge-base/c13/a71.html
  LightInTheBox.com is the world's leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide. For more info, please check this link:
  http://www.lightinthebox.com/html/Reasons_Why_People_Love_LightInTheBox_Dresses.html

  By Smile 02 / 03 / 2012

  Was this answer helpful? (0) (0)

• MEASUREMENTS

  FOR THE BUST MEASUREMENTS, DO YOU MEASURED UNDER THE BUST OR THE ENTIRE BUST

  By SWEET 14 / 10 / 2011

  Dear SWEET,
  When take the bust measurement, please take the tape around your back and bring it across the fullest part of your bust. Your arms should be relaxed, down at your sides. You must wear a bra when taking this measurement. For more details about measuremen, please refer to our measuring guide in the following link:
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

  By Smile 17 / 10 / 2011

  Was this answer helpful? (2) (0)

• Kann man die Kleider ohne Massgeschneidert bestellen?? Wieviel Stück darf man bestellen?

  Ich habe vor ganz viele Unterschiedliche Kleider von Ihnen zu bestellen. Jedoch brauche ich einige Informationen??
  Was für eine Anzahl muss man bestellen? Wie lange dauert die Bestellung?? Wie hoch ist dann der Versand?
  
  Besteht die Möglichleit, ab einer bestimmten Menge, dass die Preise günstiger werden.
  
  über eine nette Nachricht danke ich Ihnen und würde mich sehr freuen.
  
  Nette Grüsse

  By Ilona Garib 04 / 03 / 2012

  Liebe(r) Ilona Garib,
  1. Klar können Sie das Kleid ohne Maßanfertigung bestellen. Wählen Sie einfach eine Größe aus.
  2. Sie sollten mind. 1 Stück bestellen.
  3. Die Versandkosten und Lieferzeit hängen sich von vielen Faktoren ab, inklusive Gewicht des Pakets, Streckelänge bis zum Zielland und Ihrer ausgewählten Lieferart. Lesen Sie bitte:
  http://www.lightinthebox.com/de/index.php?main_page=knowledgebase&chapter=1060&id=1497
  4. Es gibt Möglichkeit für Mengenrabatt. Kontaktieren Sie bitte yaolan@lightinthebox.com für weitere Details über Mengenbestellung.
  Vielen Dank!
  MfG

  By Emma 06 / 03 / 2012

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• вырез на груди

  Можно ли уменьшить вырез на груди, чтобы грудь была еще более закрыта хотя бы сантиметров на 8, мой муж будет против если я куплю оригинал с открытой грудью, а я бы заказала такое платье если вы уменьшите вырез и грудь будет закрыта ? я примерно изменила на фото как я хочу

  

  By Zylfira 14 / 12 / 2011

  Добрый день! Приносим прощения, но, к сожалению, мы не можем изменить фасон платья!
  Надеемся Вы сможете подобрать подходящую можель из нашей коллекции!
  Удачных Вам покупок!

  By Анна 14 / 12 / 2011

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