Tulle Satin A-line Straps Tea-length Evening Dress inspired by Mila Kunis at Emmy Award

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• How can I see what the other colours are?

  I understand you have names of other colours available, but do you have any pictures or do you send out fabric swatches of the different colours available?

  By alice 09 / 04 / 2012

  Dear alice,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• Do you offer a discount if I bought two of the dresses?

  Would you offer a discount if I bought two of the dresses this week?

  By Jennifer 09 / 04 / 2012

  Dear Jennifer,
  The dress is on sale at this moment. And we offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to see this dress in daffodil and black?

  I would love to see this in daffodil and black as want to buy them for my wedding as bridemaids dresses but want to be sure before I buy!

  By Jen 08 / 04 / 2012

  Dear Jen,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• I want to purchase this dress to be shipped to me by april 20th.

  I want to purchase this dress to be shipped to me by April 21st. If I purchase this dress today, which gives me about a month, will my dress be shipped to the US by April 20th?

  By Aimee 19 / 03 / 2012

  Dear Aimee,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of April 20th.
  While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

  By Smile 20 / 03 / 2012

  Was this answer helpful? (0) (0)

• How long will it be on sale?

  Hi there,
  when I first saw this dress, I fell in love. But because I needed to save some money, I couldn't afford it, though it was only half of the price. As well there are SO MANY bad critics for lightinthebox.com that I was sure I wouldn't want to buy it.
  Now I'll maybe have some extra money next month and I remembered this wonderful looking dress as an option for my prom in june, and then I saw that it is still on sale. How long will it be avaible for this price? Can i buy it for this price(currently about 115) in, let's say, about a week or two? (maybe march 1st?)
  I'm really thinking about taking the risk to buy something here, although I should know better..
  
  Yours sincerely,

  By price? 22 / 02 / 2012

  Dear customer,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• I ordered this dress in grape , and now from the reviews have seen that grape is actually purple.

  Please may I change my colour choice, I believe grape to be the colour nila kunis wore , purple would be not suitable for me and you have other great colour choices. Please try your best , I love the style of dress. I

  By carmellyons 16 / 02 / 2012

  Dear carmellyons,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• a question

  I orderd this dress jan 26th and i live in kentucky. I was just wondering why in takes about a month or so to get to me but to others on here its only taking about two weeks?

  By Hollie1990 02 / 02 / 2012

  Dear Hollie1990,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 18-24 working days and a shipping time of 3-8 days.

  By Smile 03 / 02 / 2012

  Was this answer helpful? (0) (0)

• If my height is 5"3 would this dress hit the floor?

  Would I be able to wear it as a floor-length dress, given my height?

  By Val 29 / 01 / 2012

  Dear Val,
  The length of the dress differs from size to size. And it would come as what's shown in the picture. Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 30 / 01 / 2012

  Was this answer helpful? (0) (0)

• I need this dress by February 6. Will I receive this dress in time?

  Will I receive my order in time... and if not, if I cancel my order, will I be refunded ALL money.

  By Larry Cox 24 / 01 / 2012

  Dear Larry Cox.
  Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by February 6 as you requested.

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• Muss man per Vorkasse bezahlen?

  Ich würde gerne mehrere Kleider gleichzeitig zum Anprobieren bestellen, um Versandkosten zu sparen.
  Ich bin schuldenfrei und stehe nicht in der Schufa und würde die Kleider gerne hinterher bezahlen. Ist das möglich?

  By Carina Knetsch 26 / 04 / 2012

  Liebe(r) Carina Knetsch,
  Leider akzeptieren wir nur Zahlungen im Voraus. Wählen Sie bitte eine am besten praktische Zahlungsart für Sie.
  MfG

  By Emma 26 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How can I see what the other colours are?

  I understand you have names of other colours available, but do you have any pictures or do you send out fabric swatches of the different colours available?

  By alice 09 / 04 / 2012

  Dear alice,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• Is it possible to see this dress in daffodil and black?

  I would love to see this in daffodil and black as want to buy them for my wedding as bridemaids dresses but want to be sure before I buy!

  By Jen 08 / 04 / 2012

  Dear Jen,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 09 / 04 / 2012

  Was this answer helpful? (0) (0)

• I ordered this dress in grape , and now from the reviews have seen that grape is actually purple.

  Please may I change my colour choice, I believe grape to be the colour nila kunis wore , purple would be not suitable for me and you have other great colour choices. Please try your best , I love the style of dress. I

  By carmellyons 16 / 02 / 2012

  Dear carmellyons,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 17 / 02 / 2012

  Was this answer helpful? (0) (0)

• a question

  I orderd this dress jan 26th and i live in kentucky. I was just wondering why in takes about a month or so to get to me but to others on here its only taking about two weeks?

  By Hollie1990 02 / 02 / 2012

  Dear Hollie1990,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 18-24 working days and a shipping time of 3-8 days.

  By Smile 03 / 02 / 2012

  Was this answer helpful? (0) (0)

• If my height is 5"3 would this dress hit the floor?

  Would I be able to wear it as a floor-length dress, given my height?

  By Val 29 / 01 / 2012

  Dear Val,
  The length of the dress differs from size to size. And it would come as what's shown in the picture. Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 30 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Do you offer a discount if I bought two of the dresses?

  Would you offer a discount if I bought two of the dresses this week?

  By Jennifer 09 / 04 / 2012

  Dear Jennifer,
  The dress is on sale at this moment. And we offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 10 / 04 / 2012

  Was this answer helpful? (0) (0)

• I want to purchase this dress to be shipped to me by april 20th.

  I want to purchase this dress to be shipped to me by April 21st. If I purchase this dress today, which gives me about a month, will my dress be shipped to the US by April 20th?

  By Aimee 19 / 03 / 2012

  Dear Aimee,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of April 20th.
  While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

  By Smile 20 / 03 / 2012

  Was this answer helpful? (0) (0)

• How long will it be on sale?

  Hi there,
  when I first saw this dress, I fell in love. But because I needed to save some money, I couldn't afford it, though it was only half of the price. As well there are SO MANY bad critics for lightinthebox.com that I was sure I wouldn't want to buy it.
  Now I'll maybe have some extra money next month and I remembered this wonderful looking dress as an option for my prom in june, and then I saw that it is still on sale. How long will it be avaible for this price? Can i buy it for this price(currently about 115) in, let's say, about a week or two? (maybe march 1st?)
  I'm really thinking about taking the risk to buy something here, although I should know better..
  
  Yours sincerely,

  By price? 22 / 02 / 2012

  Dear customer,
  We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

  By Smile 22 / 02 / 2012

  Was this answer helpful? (0) (0)

• I need this dress by February 6. Will I receive this dress in time?

  Will I receive my order in time... and if not, if I cancel my order, will I be refunded ALL money.

  By Larry Cox 24 / 01 / 2012

  Dear Larry Cox.
  Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by February 6 as you requested.

  By Smile 27 / 01 / 2012

  Was this answer helpful? (0) (0)

• Muss man per Vorkasse bezahlen?

  Ich würde gerne mehrere Kleider gleichzeitig zum Anprobieren bestellen, um Versandkosten zu sparen.
  Ich bin schuldenfrei und stehe nicht in der Schufa und würde die Kleider gerne hinterher bezahlen. Ist das möglich?

  By Carina Knetsch 26 / 04 / 2012

  Liebe(r) Carina Knetsch,
  Leider akzeptieren wir nur Zahlungen im Voraus. Wählen Sie bitte eine am besten praktische Zahlungsart für Sie.
  MfG

  By Emma 26 / 04 / 2012

  Was this answer helpful? (0) (0)

• NECESITO EL VESTIDO AKIVA RED TLLA 14 PARA ANTES DEL DIA 20 DE MARZO ES POSIBLE

  TODO ENCAJA ROJO TALLA 14 PERO DEL CUELLO AL SUELO ES 1,45 CM.
  GRACIAS POR SU ATENCION

  By RONY 13 / 03 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  
  Para conocer el método de hacer pedidos, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/c1037/a1258.html
  para cada compra en nuestra págin necesita un plazo de tramitación y un plazo de envío.
  Una vez confirmemos su pago, este producto necesita 15-19 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
  Saludos
  LightInTheBox

  By Olivia 13 / 03 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

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