Satin Sheath/ Column Halter Short/ Mini Cocktail Dress inspired by Zoe Saldana

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Where can i go track my dress in Germany, is it DHL or UPS? I need this by the 3rd. URGENT!

  PLEASE LET ME KNOW IF I CAN GO PICK MY DRESS FROM THE DELIVERY COMPANY.

  By Felicia Tendoh 02 / 03 / 2012

  Dear Felicia Tendoh,
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 02 / 03 / 2012

  Was this answer helpful? (0) (0)

• I mistakenly ordered a gold belt instead of a black one, can it be changed please, i need a black

  belt instead.Info abt the dress: Mini cocktail Dress by Zoe Saldana
  ID # 00162881 The order was made by my sister Clara and to be to me in Germany. Please i will be happy if the change is made. Thanks for co-operation Clara and Felicia.

  By Felicia Tendoh 25 / 02 / 2012

  Dear Felicia Tendoh,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• i need this dress by the 17th im in australia if express would it arrive on time?

  is it pre made or made to order

  By ki 30 / 01 / 2012

  Dear ki,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 18-24 working days and a shipping time of 3-8 days.

  By Smile 31 / 01 / 2012

  Was this answer helpful? (1) (0)

• Can you close from the back a bit more please? thanks.

  Can you close from the back a bit more and short a bit more please?
  
  
  Tanks.

  By kay 26 / 01 / 2012

  Dear kay,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

• thank you for answering, but they do not ask about the length from shoulder to knee

  As I said in my pervious question, I will provide my measurements but they do not ask for the length from shoulder to knee and actually this is what makes the difference for me. can I just add a note with the length that I need when I order?
  thank you again

  By unknown 17 / 01 / 2012

  Dear unknown,
  We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design. Hope you enjoy your shopping here:)

  By Smile 17 / 01 / 2012

  Was this answer helpful? (1) (0)

• can the dress be made longer for me since I am tall? thank you

  I will order with giving my own measurements. but they don't ask about how tall the actual dress is supposing to be. can you guys make it longer for me? thank you

  By alisson 16 / 01 / 2012

  Dear alisson,
  The dress would fit you. Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• I am afraid it may looks very short on my

  the dress is absolutely beautiful and I wish to order it but I have a question, I am afraid it may looks very short on my because I am tall. I will provide my measurement but not sure if it could be made longer for me??? thank you

  By lovin the dress 16 / 01 / 2012

  Dear customer,
  If the standard sizes don’t work for you, please click on the “Custom Measurement” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• thank you for answering, but they do not ask about the length from shoulder to knee

  As I said in my pervious question, I will provide my measurements but they do not ask for the length from shoulder to knee and actually this is what makes the difference for me. can I just add a note with the length that I need when I order?
  thank you again

  By unknown 17 / 01 / 2012

  Dear unknown,
  We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design. Hope you enjoy your shopping here:)

  By Smile 17 / 01 / 2012

  Was this answer helpful? (1) (0)

• can the dress be made longer for me since I am tall? thank you

  I will order with giving my own measurements. but they don't ask about how tall the actual dress is supposing to be. can you guys make it longer for me? thank you

  By alisson 16 / 01 / 2012

  Dear alisson,
  The dress would fit you. Our tailor will cut the dress length exactly according to the hollow to the floor measurement you provide.
  See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• I am afraid it may looks very short on my

  the dress is absolutely beautiful and I wish to order it but I have a question, I am afraid it may looks very short on my because I am tall. I will provide my measurement but not sure if it could be made longer for me??? thank you

  By lovin the dress 16 / 01 / 2012

  Dear customer,
  If the standard sizes don’t work for you, please click on the “Custom Measurement” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.

  By Smile 17 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Where can i go track my dress in Germany, is it DHL or UPS? I need this by the 3rd. URGENT!

  PLEASE LET ME KNOW IF I CAN GO PICK MY DRESS FROM THE DELIVERY COMPANY.

  By Felicia Tendoh 02 / 03 / 2012

  Dear Felicia Tendoh,
  For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 02 / 03 / 2012

  Was this answer helpful? (0) (0)

• i need this dress by the 17th im in australia if express would it arrive on time?

  is it pre made or made to order

  By ki 30 / 01 / 2012

  Dear ki,
  Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 18-24 working days and a shipping time of 3-8 days.

  By Smile 31 / 01 / 2012

  Was this answer helpful? (1) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• I mistakenly ordered a gold belt instead of a black one, can it be changed please, i need a black

  belt instead.Info abt the dress: Mini cocktail Dress by Zoe Saldana
  ID # 00162881 The order was made by my sister Clara and to be to me in Germany. Please i will be happy if the change is made. Thanks for co-operation Clara and Felicia.

  By Felicia Tendoh 25 / 02 / 2012

  Dear Felicia Tendoh,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• Can you close from the back a bit more please? thanks.

  Can you close from the back a bit more and short a bit more please?
  
  
  Tanks.

  By kay 26 / 01 / 2012

  Dear kay,
  No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 28 / 01 / 2012

  Was this answer helpful? (0) (0)

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