A-line Jewel Tea-length Chiffon Mother of the Bride Dress

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• Is it possible to see a pic of the dress in champagne?

  also- how do I find out how much it will cost to ship to a foreign country?
  Thanks!

  By naomi ferziger 25 / 04 / 2012

  Dear naomi ferziger,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 25 / 04 / 2012

  Was this answer helpful? (1) (0)

• Could u show me another style of dress in chamnpagne, Would champ. lookok for this style?

  I am thinking of ordering this in either champagne or a medium green color, and would like to see a couple of pictures of other dresses in these colors. I am blue eyed and have gray(predominantly white) hair.
  I suit creams rather that whites. If u could guide me I would be interested to know if champagne is more of a cream or light beige.
  Thanks

  By Anne 23 / 04 / 2012

  Dear Anne,
  Here is a link for mother of the bride dresses shown in champagne or green (dark green and hunter green) color:
  http://www.lightinthebox.com/ns/hunter-green_v1369t0+dark-green_v1370t0+champagne_v1375t0/mother-of-the-bride-dresses_c2545

  By Smile 24 / 04 / 2012

  Was this answer helpful? (0) (0)

• How can I return this dress.

  I received the dress yesterday. It not only does not fit at all, (big in some places and very small in others)
  I was suprised at the bead work. In the picture it looks like black beads but when I received it the beads look silver or white. And not at all what I had in mind. I think the dress is, to put it mildly, Ugly. Sorry but I can not wear this dress to the party I had planned on. Can you please explain the process for returning it.

  By Alareksoussi, J 20 / 03 / 2012

  Dear Alareksoussi, J,
  We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• Does this dress come in Navy Blue and in size 12 if so i would like to order it

  Please send reply to liljanas@optusnet.com.au

  By Liljana Birang 01 / 03 / 2012

  Dear Liljana Birang,
  No, this dress doesn't come in navy blue at this moment. Sorry for any inconvenience caused.

  By Smile 01 / 03 / 2012

  Was this answer helpful? (0) (0)

• The Hollow to Floor measurement I entered when ordering is wrong it should be 62.5 inches.

  Change the Hollow to Floor measurement to 62.5 inches.

  By Ellen Schweizer 26 / 02 / 2012

  Dear Ellen Schweizer,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

• Does this dress come in royal blue? or silver? Can I order by dress size?

  I just need to know if the dress comes in other colors. I need royal blue or silver. Also, can it be ordered by size. How long does it take from the time of order to delivery?

  By sb hodges 13 / 02 / 2012

  Dear sb hodges,
  No, it only comes in the shown color at this moment. Sorry for any inconvenience caused. And we require a tailoring period of 15-19 working days and a shipping time of 3-8 days.

  By Smile 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• The description says the dress is fully lined, but the top part doesn't look lined in the picture.

  Can you line the top part of the dress, too?

  By Iris 03 / 01 / 2012

  Dear Iris,
  The dress is fully lined except for the top part due to the special design. Sorry for any confusions made. Hope you enjoy your shopping here:)

  By Smile 05 / 01 / 2012

  Was this answer helpful? (0) (0)

• Can I get this dress in hunter green? I am mother of the bride and that color would be perfect

  i love this dress style. i would like to order it in hunter green. Does it come it other colors? Cannot find a selection on the page above for additional colors.

  By larucker2@gmail 11 / 12 / 2011

  Dear larucker,
  No, it only comes in black color at this moment. Sorry for any inconvenience caused.

  By Smile 12 / 12 / 2011

  Was this answer helpful? (0) (0)

• Is this dress available in any other colour? No other option seen ..... wanting it in champagne

  Is this dress available in any other colour, unable to make anyother selection - needing i in champagne.

  By 3cia 13 / 11 / 2011

  Dear 3cia,
  No, we do not offer the any other colour but black for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

  By Smile 13 / 11 / 2011

  Was this answer helpful? (1) (0)

• Does this dress come in any other colors than black? Would like it in chocolate?

  Does this dress come in any other colors than black? Would like it in chocolate?

  By Carla VanDyk 15 / 10 / 2011

  Dear Katherine ,
  No. This dress just comes in one color-black. Thank you for shopping with us:)

  By Smile 16 / 10 / 2011

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Is it possible to see a pic of the dress in champagne?

  also- how do I find out how much it will cost to ship to a foreign country?
  Thanks!

  By naomi ferziger 25 / 04 / 2012

  Dear naomi ferziger,
  The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
  
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.

  By Smile 25 / 04 / 2012

  Was this answer helpful? (1) (0)

• Could u show me another style of dress in chamnpagne, Would champ. lookok for this style?

  I am thinking of ordering this in either champagne or a medium green color, and would like to see a couple of pictures of other dresses in these colors. I am blue eyed and have gray(predominantly white) hair.
  I suit creams rather that whites. If u could guide me I would be interested to know if champagne is more of a cream or light beige.
  Thanks

  By Anne 23 / 04 / 2012

  Dear Anne,
  Here is a link for mother of the bride dresses shown in champagne or green (dark green and hunter green) color:
  http://www.lightinthebox.com/ns/hunter-green_v1369t0+dark-green_v1370t0+champagne_v1375t0/mother-of-the-bride-dresses_c2545

  By Smile 24 / 04 / 2012

  Was this answer helpful? (0) (0)

• Does this dress come in Navy Blue and in size 12 if so i would like to order it

  Please send reply to liljanas@optusnet.com.au

  By Liljana Birang 01 / 03 / 2012

  Dear Liljana Birang,
  No, this dress doesn't come in navy blue at this moment. Sorry for any inconvenience caused.

  By Smile 01 / 03 / 2012

  Was this answer helpful? (0) (0)

• Does this dress come in royal blue? or silver? Can I order by dress size?

  I just need to know if the dress comes in other colors. I need royal blue or silver. Also, can it be ordered by size. How long does it take from the time of order to delivery?

  By sb hodges 13 / 02 / 2012

  Dear sb hodges,
  No, it only comes in the shown color at this moment. Sorry for any inconvenience caused. And we require a tailoring period of 15-19 working days and a shipping time of 3-8 days.

  By Smile 14 / 02 / 2012

  Was this answer helpful? (0) (0)

• The description says the dress is fully lined, but the top part doesn't look lined in the picture.

  Can you line the top part of the dress, too?

  By Iris 03 / 01 / 2012

  Dear Iris,
  The dress is fully lined except for the top part due to the special design. Sorry for any confusions made. Hope you enjoy your shopping here:)

  By Smile 05 / 01 / 2012

  Was this answer helpful? (0) (0)

• Can I get this dress in hunter green? I am mother of the bride and that color would be perfect

  i love this dress style. i would like to order it in hunter green. Does it come it other colors? Cannot find a selection on the page above for additional colors.

  By larucker2@gmail 11 / 12 / 2011

  Dear larucker,
  No, it only comes in black color at this moment. Sorry for any inconvenience caused.

  By Smile 12 / 12 / 2011

  Was this answer helpful? (0) (0)

• Is this dress available in any other colour? No other option seen ..... wanting it in champagne

  Is this dress available in any other colour, unable to make anyother selection - needing i in champagne.

  By 3cia 13 / 11 / 2011

  Dear 3cia,
  No, we do not offer the any other colour but black for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

  By Smile 13 / 11 / 2011

  Was this answer helpful? (1) (0)

• Does this dress come in any other colors than black? Would like it in chocolate?

  Does this dress come in any other colors than black? Would like it in chocolate?

  By Carla VanDyk 15 / 10 / 2011

  Dear Katherine ,
  No. This dress just comes in one color-black. Thank you for shopping with us:)

  By Smile 16 / 10 / 2011

  Was this answer helpful? (0) (0)

• Se puede hacer el vestido en color champaña?

  Si no es posible me podrían mandar otros modelos similares en color champaña?
  
  
  Gracias

  By Francisca 15 / 05 / 2012

  Estimado/a Cliente
  Hola.
  Gracias por su interés en LightInTheBox.
  Lamentamos que no. Para este modelo sólo tenemos el color mostrado en venta.
  Saludos
  LightInTheBox

  By Rebeca 16 / 05 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How can I return this dress.

  I received the dress yesterday. It not only does not fit at all, (big in some places and very small in others)
  I was suprised at the bead work. In the picture it looks like black beads but when I received it the beads look silver or white. And not at all what I had in mind. I think the dress is, to put it mildly, Ugly. Sorry but I can not wear this dress to the party I had planned on. Can you please explain the process for returning it.

  By Alareksoussi, J 20 / 03 / 2012

  Dear Alareksoussi, J,
  We sincerely apologize for the problems you've encountered with our product, and would like to help make things right. So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 21 / 03 / 2012

  Was this answer helpful? (0) (0)

• The Hollow to Floor measurement I entered when ordering is wrong it should be 62.5 inches.

  Change the Hollow to Floor measurement to 62.5 inches.

  By Ellen Schweizer 26 / 02 / 2012

  Dear Ellen Schweizer,
  If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.
  
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 27 / 02 / 2012

  Was this answer helpful? (0) (0)

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