I don't know why there is such negativity because I only wish we had such excellent online companies in North America, who work as diligently as LITB and got back to customers this timely.
I am not an employee, but live and work in Ontario, Canada. I FULLY ENDORSE their products. Honestly, I too read all the negative feedback, it is dated/old. They have shown nothing but honesty, from pre-sales, answering questions quickly and accurately, even stating upfront that they may not have what you need instead of suggesting something else. They are honest people.
I don't typically rave about companies but these guys have had such bad things said / written about them, I have to set the record straight. You can buy with confidence from Light in the Box. I won't shop online anywhere else, simply because I love the products, the prices and for their excellent customer service.
Thank you LITB and HAPPY NEW YEAR!