Chiffon Sheath Scoop Knee-length Cocktail Dress With Beaded Neckline

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• if i order today when will it arrive in Australia NSW

  I need this before the 23rd June 2012. Thank you

  By Elizabeth 22 / 05 / 2012

  Dear Elizabeth,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of 23rd June 2012.
  While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
  

  By Smile 23 / 05 / 2012

  Was this answer helpful? (0) (0)

• Please can you tell me are the beads sewn or glued onto this dress??

  I am thinking of purchasing this dress for ladies day at the races and would like to know if the beads are sewn or glued onto the dress.

  By Mel 13 / 05 / 2012

  Dear Mel,
  The beads are sewn onto the dress.
  If you have further questions, please go to our live chat for more support. Here is the link:
  https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• lining is it fitted or flowingwith the dress?

  I am looking at 2 dresses 205874 and the chiffon sheath scoop knee length cocktail dress. I am hoping to buy both.
  
  I am pear shaped and not sure if to use the standard 14 because of my top or 16
  My sizes are bust 40"
  waist 40"
  Hip 47"
  neck to floor 54"
  Height 643/4"
  arm measurement around upper arm measured firm for a sleeve is 16"
  Not sure what would you suggest i do?
  
  also shipping and payment to Meningie 5264 SAustralia
  and import duties etc.
  Many thanks
  (it you have received this more than once i am sorry I keep loosing it and getting no message to indicate it has been sent.

  By sharon 18 / 04 / 2012

  Dear sharon,
  It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed
  
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  Also, as with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 19 / 04 / 2012

  Was this answer helpful? (0) (0)

• i would like to change the color i orderd to lilac instead of lavender.thanks

  ORDER NO.1203162102426490 would you change the color from lavender to lilac please thanks

  By nelly shuya 17 / 03 / 2012

  Dear nelly shuya,
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• Will this item ever become available custom made for the plus size?

  Are there any other items similar to this one in a plus size range?

  By AJ 06 / 02 / 2012

  Dear AJ,
  We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Does this dress come in Grape colour. It is in the colour chart but not in the drop down

  I would like this dress in the grape colour as many people have commented that it is very nice.

  By Julie Baker-Eva 01 / 02 / 2012

  Dear Julie Baker-Eva,
  No, the dress only comes in the colors from the color drop down menu, Hope you enjoy your shopping here:)

  By Smile 01 / 02 / 2012

  Was this answer helpful? (0) (0)

• Where does the zipper start? ie. at waist or mid waist - the size chart is correct for the bust but

  my waist is larger than the chart size Thank you

  By R. Murray 17 / 12 / 2011

  Dear R. Murray,
  The zipper starts from the mid waist. And it’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.

  By Smile 17 / 12 / 2011

  Was this answer helpful? (0) (0)

• This dress has a range of colours in the drop down box....

  What other colours does the dress come in and does the beading colours change ???

  By Deirdre Weber 14 / 12 / 2011

  Dear Deirdre Weber,
  This dress only come in the colors in the drop down box. And yes, the beadings color would change to match the dress color.
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 14 / 12 / 2011

  Was this answer helpful? (0) (0)

• What is the total length of the dress? I am 5'1 1/2 tall... would it go beyond my knees?

  I'm about 40C in bra size (U.S.) and can wear 14-16 clothing sizes in U.S measurements

  By rene 04 / 12 / 2011

  Dear rene,
  The length differs from size to size. We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design.
  And please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

  By Smile 05 / 12 / 2011

  Was this answer helpful? (1) (0)

• I am size 24 AU. Can you make this dress to fit me?

  Are your dresses made to measure?

  By Maxine 29 / 11 / 2011

  Dear Maxine,
  It doesn't come in custom size at this moment. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

  By Smile 29 / 11 / 2011

  Was this answer helpful? (0) (1)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Please can you tell me are the beads sewn or glued onto this dress??

  I am thinking of purchasing this dress for ladies day at the races and would like to know if the beads are sewn or glued onto the dress.

  By Mel 13 / 05 / 2012

  Dear Mel,
  The beads are sewn onto the dress.
  If you have further questions, please go to our live chat for more support. Here is the link:
  https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/

  By Smile 14 / 05 / 2012

  Was this answer helpful? (0) (0)

• lining is it fitted or flowingwith the dress?

  I am looking at 2 dresses 205874 and the chiffon sheath scoop knee length cocktail dress. I am hoping to buy both.
  
  I am pear shaped and not sure if to use the standard 14 because of my top or 16
  My sizes are bust 40"
  waist 40"
  Hip 47"
  neck to floor 54"
  Height 643/4"
  arm measurement around upper arm measured firm for a sleeve is 16"
  Not sure what would you suggest i do?
  
  also shipping and payment to Meningie 5264 SAustralia
  and import duties etc.
  Many thanks
  (it you have received this more than once i am sorry I keep loosing it and getting no message to indicate it has been sent.

  By sharon 18 / 04 / 2012

  Dear sharon,
  It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed
  
  And the shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
  
  You can calculate the cost by following these steps:
  1. Add the item you want to your shopping cart.
  2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
  3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
  
  Also, as with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
  http://www.lightinthebox.com/knowledge-base/c10/a29.html

  By Smile 19 / 04 / 2012

  Was this answer helpful? (0) (0)

• i would like to change the color i orderd to lilac instead of lavender.thanks

  ORDER NO.1203162102426490 would you change the color from lavender to lilac please thanks

  By nelly shuya 17 / 03 / 2012

  Dear nelly shuya,
  If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible.
  Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

  By Smile 19 / 03 / 2012

  Was this answer helpful? (0) (0)

• Will this item ever become available custom made for the plus size?

  Are there any other items similar to this one in a plus size range?

  By AJ 06 / 02 / 2012

  Dear AJ,
  We are sorry that this dress is not available in plus sizes and custom sizes due to its design. Please look over the additional dresses in custom size we currently have on offer. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

  By Smile 07 / 02 / 2012

  Was this answer helpful? (0) (0)

• Does this dress come in Grape colour. It is in the colour chart but not in the drop down

  I would like this dress in the grape colour as many people have commented that it is very nice.

  By Julie Baker-Eva 01 / 02 / 2012

  Dear Julie Baker-Eva,
  No, the dress only comes in the colors from the color drop down menu, Hope you enjoy your shopping here:)

  By Smile 01 / 02 / 2012

  Was this answer helpful? (0) (0)

• Where does the zipper start? ie. at waist or mid waist - the size chart is correct for the bust but

  my waist is larger than the chart size Thank you

  By R. Murray 17 / 12 / 2011

  Dear R. Murray,
  The zipper starts from the mid waist. And it’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.

  By Smile 17 / 12 / 2011

  Was this answer helpful? (0) (0)

• This dress has a range of colours in the drop down box....

  What other colours does the dress come in and does the beading colours change ???

  By Deirdre Weber 14 / 12 / 2011

  Dear Deirdre Weber,
  This dress only come in the colors in the drop down box. And yes, the beadings color would change to match the dress color.
  Please click the following link for further information about the dress color, and then choose "Color Chart".
  http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

  By Smile 14 / 12 / 2011

  Was this answer helpful? (0) (0)

• What is the total length of the dress? I am 5'1 1/2 tall... would it go beyond my knees?

  I'm about 40C in bra size (U.S.) and can wear 14-16 clothing sizes in U.S measurements

  By rene 04 / 12 / 2011

  Dear rene,
  The length differs from size to size. We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design.
  And please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

  By Smile 05 / 12 / 2011

  Was this answer helpful? (1) (0)

• I am size 24 AU. Can you make this dress to fit me?

  Are your dresses made to measure?

  By Maxine 29 / 11 / 2011

  Dear Maxine,
  It doesn't come in custom size at this moment. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

  By Smile 29 / 11 / 2011

  Was this answer helpful? (0) (1)

• What color is the beading?

  Was interested in getting this dress for my daughter's wedding. Would like to get it in grape, Wondering if the beads would be the same color as my daughter is using orange and teal for her color palette.

  By Robin Knoble 18 / 11 / 2011

  Dear Robin Knoble,
  The colors of the beadings would stay the same as shown in the picture. Thanks for shopping with us:)

  By Smile 20 / 11 / 2011

  Was this answer helpful? (0) (2)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• if i order today when will it arrive in Australia NSW

  I need this before the 23rd June 2012. Thank you

  By Elizabeth 22 / 05 / 2012

  Dear Elizabeth,
  As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of 23rd June 2012.
  While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
  

  By Smile 23 / 05 / 2012

  Was this answer helpful? (0) (0)

• Pueden enviar este vestido a Estados Unidos,? cuanto de impuestos calcula que seria?

  Me gustaria adquirir esta prenda pueeden enviarla a San Diego California USA
  gracias

  By Betty Robles 08 / 04 / 2012

  Estimado/a Cliente,
  Hola.
  Gracias por su interés en LightInTheBox.
  Sí, podemos enviarlo a Estados Unidos. Para conocer los gastos de envío, visite esta página por favor:
  http://www.lightinthebox.com/es/knowledge-base/?pg=kb.page&chapter=1037&id=2572
  Saludos de LightInTheBox
  
  

  By Olivia 08 / 04 / 2012

  Was this answer helpful? (0) (0)

• Wann kommt das Kleid ?

  Ich muß am 24.4.2012 zu einer Hochzeit, bekomme ich das Kleid noch rechtzeitig ?

  By benderangelika@ 07 / 04 / 2012

  Liebe(r) benderangelika@,
  Wir werden unser Bestens tun, um Ihre Bestellung rechtzeitig zu liefern. Vielen Dank für Ihren Einkauf bei uns! Falls Sie es eilig haben, loggen Sie sich in Ihr Konto ein und reichen Sie eine Anfrage an unserem Kundenservice ein. Sie werden Ihre Anfrage sorgfältig behandeln.
  MfG

  By Emma 08 / 04 / 2012

  Was this answer helpful? (0) (0)

• Bestellung Kleid

  Ich habe ein Kleid bestellt und möchte gerne noch Schuhe dazu bestellen, muß ich dann nochmal
  Versand bezahlen ?
  Es kann alles zusammen geschickt werden.
  Antwort bitte auf Benderuwe@arcor.de
  Danke

  By benderangelika@ 07 / 04 / 2012

  Liebe(r) benderangelika@,
  Sie können ein Paar Schuhe dazu bestellen. Da Ihre Bestellung schon unter Arbeit ist, kontaktieren Sie bitte jetzt mit unserem Kundenservice und reichen Sie eine Anfrage ein. Beschreiben Sie Ihre Anfrage ausführlich und deutlich. Unser Kundenservice wird Ihre Bestellung bearbeiten und Ihnen herzlich weiterhelfen.
  MfG

  By Emma 08 / 04 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

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