Updated review 5/28/13- Customer service was quick in responding to my complaint and provided me a full-refund for this item. I appreciated their business ethics, and that they value their customers. Although, I did not like going through the hassle caused by this purchase, but I do appreciate how the matter was handled by LITB. I would and had order from LITB again. I would recommend lightinthbox to others, but just be aware of their products as not all their products is of "equal" quality, so be a smart consumer when shopping around.