08/02/2013

hi,

well, received the package as per lead time.
However to my surprise, i got the wrong item.( -$,different kind+ score in chrome)
up to now , didn't have any problem. but there's always a first time to break up.
followed procedure, filled the ticket for " wrong package received" & we'll be waiting...
* we will see now how reliable is the customer service to send me the right item at no charge.
an update will follow.

09/02/2013

update

>>>
Dear Customer,

We sincerely apologize for all the inconvenience caused.

We would like to provide you 2 solutions as follow. Could you please kindly consider them and advise us which solution you prefer?

1. We would like to offer you a $10 coupon as a compensation, which you may use the next time you order from us.

2. We could arrange a full refund of the item for the amount of CAD10.11.

Please let us know your decision as soon as possible so that we can fix the problem for you at early time. We are looking forward to hearing from you.

Sincerely,
Lily
LightInTheBox Customer Service

>>>

an update will follow.

>>>

12/02/2013

Dear

The coupon code for you is:

Coupon Using Guide during purchase.

1 Click on “Continue Checkout" after adding the items to your Shopping Cart;
2 Click the "Use Coupon Code" after choosing your payment method;
3 Fill in your coupon code in the blank;
4 Click "Apply"

You may refer to the link below for the detailed guidance.
http://www.lightinthebox.com/knowledge-base/c1227/a3006.html

Note:
1. Expiration Date: 2014-02-01.
2. Coupon can only be used once.
3. Coupon cannot be covered on shipping costs.
4. Coupon is not redeemable for cash.
5. The value of the product should be in excess of this coupon.

Sincerely
Lily
LightInTheBox Customer Service

conclusion : the issue was resolved , customer service is very reliable as you can see.

thank you LITB
satisfied customer.

Non lo ricevuto, nel mio pacco non era presente.

Arrivato in 28 giorni con la spedizione economica, molto bello, non è proprio "la perfezione" ma è molto bello, qualche piccola imprecisione come misure ma giusto perchè lo tengo in mano e lo guardo come se facessi un controllo qualità in un'industria...praticamente trascurabile, 5 minuti dopo averlo montato sicuramente non vedrò più nessun difetto. Considerato il prezzo che è la metà rispetto i negozi qui, potrei dire che è un ottimo rapporto qualità prezzo