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Din verdensbutik

LightInTheBox.com leverer  verden over til næsten hvert land  på hele kloden.

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Kunde Spørgsmål & Svar

  • Alle | Ofte Stilte Spørsmål | Vare Beskrivelse | TXT_QAS_SHIPPING_OR_PAYMENT | Kundeservice sak

  • Hi, Can the bow be tied in the back?

    Hi, Is the bow tie in the front sewn that way or is it loose fabric that can be tied in the back?

    Af Kaye 26 / 05 / 2014

    The bow is not removable.
    Please feel free to ask if you have further questions.

    Af Bo 27 / 05 / 2014 Var dette svar til nytte? (0) (0)

  • Can we slightly alter the dress style?

    Hi,
    We really like this dress as a bridesmaids dress however would prefer the tie-up back to be just a zip-up. Is this something you can change? Is there an additional charge?
    Many thanks.

    Af laurajm 25 / 02 / 2014

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    Af Dale 25 / 02 / 2014 Var dette svar til nytte? (1) (0)

  • Do you have any pictures of this dress in champagne or watermelon?

    I am trying to decide what color I want to do for bridesmaid dresses. Are there any pictures of this dress in champagne or watermelon? Or can I order a color chart? Thanks!

    Af Kayla 26 / 08 / 2013

    Sorry, the pictures shown on our website are all we have now. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    You may order the following swatch book:
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Thank you for shopping with us:)

    Af Dale 26 / 08 / 2013 Var dette svar til nytte? (0) (0)

  • Import taxes

    Hello,

    I would like to know what the company charges for import taxes, I will be looking at getting 4 bridesmaid & 2 flower girls posted to Australia n don't want to be hit with a large tax. Pls advise?

    Af Michelle 23 / 06 / 2013

    The tax is charged by your local Customs. Please consult with your local Customs about such policy. Thank you for shopping with us:)

    Af Dale 23 / 06 / 2013 Var dette svar til nytte? (0) (0)

  • Do you add any length to the dress for heels?

    Depending if you do or not, I may need to add extra length for the heels.

    Af Christina Chong 03 / 03 / 2013

    If you order in "Custom measurements", we will add an extra 5cm length to the dress. But for standard sizes, no extra length will be added. Hope you enjoy shopping here with us:)

    Af dongxiaoyan 04 / 03 / 2013 Var dette svar til nytte? (0) (0)

  • How to adjust measurements to get correct dress length with flat shoes?

    Hi I want to order this dress, but I will be wearing it with flat shoes, not high heels. I noticed that in your "how to measure" instructions it says that an extra 5cm of length will be added to custom fitted floor length dresses to allow for high heels, so I'm concerned that if I give my correct measurements the dress will be too long. Should I give an adjusted height measurement (ie 5cm less than my real height) or is there a way to ask for the dress length to be reduced? If I do need to adjust my height measurement, should I also adjust the "hollow to floor measurement" accordingly? Thanks for your help

    Af Lucy 03 / 03 / 2013

    Sorry for confusion caused. If you order standard size from the drop down menu, no extra length will be added to the dress. But if you order in "Custom measurements", please minus 5cm from your hollow to floor length so that you can wear flat shoes with it. Hope you enjoy shopping here with us:)

    Af dongxiaoyan 04 / 03 / 2013 Var dette svar til nytte? (0) (0)

  • How much variation is there between the fuchsia dress in the image and the actual fabric?

    I want to get the exact same colour as the dress, and I read above that the colour was fuchsia but there was slight variation. So I would like to know, before I purchase.

    Af Christina Chong 12 / 02 / 2013

    Thank you for inquiry. If you do worry about the color variation, we suggest you order swatches first for reference: http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html. Thank you for your understanding and hope you enjoy shopping here!

    Af Janey 12 / 02 / 2013 Var dette svar til nytte? (0) (0)

  • Refund on Order 1208151803095339

    The system has automatically cancelled my order 1208151803095339. My credit card has been charged for 1208151803095339, and I have not received any notifications saying that order 1208151803095339 will be refunded to my credit card. Will I receive a refund for order 1208151803095339 in 3 - 4 days?
    Thanks

    Af Tabitha 18 / 08 / 2012

    The full refund for your order#1208151803095339 has been issued on 17 August. Please check out when this refund will show up in your account with your bank. Thank you for shopping with us:)

    Af Smile 18 / 08 / 2012 Var dette svar til nytte? (0) (0)

  • Can this dress get extra length?

    Can we add extra length to the size 10 dress?

    Af Deanne 24 / 07 / 2012

    Dear Deanne,
    Sorry, standard size 10 will come with hollow to floor length 60inches. No extra length is added to it. But if you order custom size, we will add extra 5cm to the length for high heels. Hope you enjoy shopping with us:)

    Af Smile 24 / 07 / 2012 Var dette svar til nytte? (0) (0)

  • Can I get a few swatch samples? Also, can a custom size be a size less then size 2.....

    I am interested in this dress....not sure about the color yet and since it is custom made, can it be a size 0?

    Af Dottie Lloyd 22 / 05 / 2012

    Dear Dottie Lloyd,
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

    And yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    Af Smile 22 / 05 / 2012 Var dette svar til nytte? (0) (0)

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