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Kunden Fragen und Antworten

  • Alles | Faq | Produktbeschreibung | Versand oder zahlung | Kundenservice probleme

  • Ist es möglich das Kleid per ExpressBestellung bis zum 21.06.2012 zu erhalten?

    Ich wohne in Essen, NRW, und habe ihre wundervolle Seite erst jetzt entdeckt. Mein Abiball ist schon am 21.06. und ich habe mich in genau dieses Kleid verliebt. Gibt es eine möglichkeit, dass es noch rechtzeitig eintrifft? Durch einen aufpreis vielleicht?..
    Liebe Grüße

    Durch Anny 03 / 06 / 2012

    Liebe(r) Anny,
    Bitte verstehen Sie, daß es für jedes Kleid eine gewisse Bearbeitungszeit benötigt, welche auf der Produktseite unter den Bestelloptionen deutlich angezeigt wird. Damit das Produkt im besten Zustand an Sie verschickt wird, danken wir Ihnen für Ihre Geduld.
    MfG

    Durch Emma 03 / 06 / 2012 War dies hilfreich? (0) (0)

  • Wäre es möglich das Kleid spätestens bis zum 01.03.12 zu bekommen?

    Gr. 14 in Weiß BRANDY-Kleid vielen Dank im Vorraus Michaela

    Durch Michaela Ucar 19 / 02 / 2012

    Liebe(r) Michaela Ucar,
    da jedes Kleid gewisse Bearbeitungszeit benötigt, kann es kaum am 01.03.12 ankommen, wenn Sie das Kleid jetzt bestellen. Falls es möglich wäre, empfehlen wir Ihnen, das Datum zu verschieben. Zu Größe und Farbe sind keine Probleme vorhanden. Vielen Dank für Ihre Frage, wir helfen Ihnen gerne weiter!
    MfG

    Durch Emma 19 / 02 / 2012 War dies hilfreich? (0) (0)

  • Hello, In the color chart, which material do I look at for this dress, 'satin'?

    Also is it possible for you to put up pictures of this dress in different colors?

    Durch Lucy 15 / 11 / 2012

    Thank you for your inquiry.
    you can see the color that understand satin part
    Hope enjoy your shopping with Lightinthebox.

    Durch Smile 15 / 11 / 2012 War dies hilfreich? (0) (0)

  • color choices

    I have read that you can't change anything on the dress - like straps or sleeves. I would like to know if I can have the dress made in 2 colors. The top in ivory, and the bottom black. Is this possible?

    Durch pattie 26 / 07 / 2012

    Dear pattie,
    Sorry, this dress will be made on one color for both the bodice and the skirt. Beading color will be as pictured no matter which color dress you order. Thank you for shopping with us:)

    Durch Smile 26 / 07 / 2012 War dies hilfreich? (0) (0)

  • What is the colour of the dress which is on display? pearl pink or blushing pink?

    It says to chose pearl pink or blushing pink. So which 'pink' is the model displaying in the picture?

    Durch Mandy 11 / 06 / 2012

    Dear Mandy,
    The shown color is pearl pink. You can choose the color based on your preference from the color option chart (the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    Durch Smile 12 / 06 / 2012 War dies hilfreich? (1) (0)

  • do you customise dresses

    hi my friend recommended this website to me. i like a few dresses however she said you customised dresses? if this is the case may i send you a word document of a layout of the dresses i want. it is similar to this one but had a difftent layout. can you send me an email adress where i can sent my word document to.
    Thankyou

    Durch shereen 10 / 03 / 2012

    Dear shereen,
    We do offer dresses in custom sizes, which means we can tailor this dress for you, based on your personal requirements. But unfortunately we can only offer the dresses that are currently shown on our website as of now. Continually expanding our products and services is our goal, so in the near future, we may be able to tailor any dress required by our customers. Thanks for visiting LightInTheBox.com.

    Durch Smile 12 / 03 / 2012 War dies hilfreich? (0) (0)

  • I really really need this dress delivered by 18th Feb, could this be arranged?

    I live in SW West Australia. How are my chances, I should be able to order a standard size 12 (customized would be better) in Dark Navy Blue. I see in the reviews people have rec'd theirs in 12 or 13 days?

    Durch Jacklyne 01 / 02 / 2012

    Dear Jacklyne,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 18-24 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 18th Feb as you requested.

    Durch Smile 01 / 02 / 2012 War dies hilfreich? (0) (0)

  • Will i receive this dress before the 29th of febuary if..

    If i bought this dress in a size 10/12 UK in a champagne colour, on the 18th of January?
    I live in Northern Ireland, UK.
    Thank you!

    Durch Andrea McKay 17 / 01 / 2012

    Dear Andrea McKay,
    Please understand that as all our dresses are made to order from scratch. Due to the Chinese New Year (January 23, 2012), We will need a tailoring period of 18-24 working days and shipping time of 3-8 days. There’s a chance your dress may not arrive by your deadline of 29th of febuary.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    Durch Smile 17 / 01 / 2012 War dies hilfreich? (1) (0)

  • How many days of antcipation do i need for shipping to Mexico?

    Where can i look pictures of real people wearing the dresses?? Do you think this dress will suit to a 22 year old girl that is 1.85, with big hips?

    Durch Angeles Carreño 12 / 01 / 2012

    Dear Angeles Carreño,
    We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012).

    And the photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages, but you could also try posting a request for pictures on the product page. Some of our customers share photos of themselves wearing their LightInTheBox.com dress in the reviews section of the dress’s page.

    Also, the dress would fit a 22 year old girl that is 1.85, with big hips. Please be sure to carefully check your measurements before placing the order. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    Durch Smile 13 / 01 / 2012 War dies hilfreich? (1) (0)

  • Should I buy this dress when i've not tried it on before purchase?

    Hi, my prom is in July and I really like this dress but I am unsure about not trying it on before purchase. My mum has said that the dress might not look good on someone of my height (5foot, 4inches) as the model is 5, 9. I also have a really pale complexion s what colour would be most suitable for me? Also, will the dress be as straight down as shown in the picture as I am worried that the bottom half of the dress would be puffy.

    Durch Jess 08 / 01 / 2012

    Dear Jess,
    We are located in China and do not have stores in other countries where our customers can try on the dresses. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.

    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    And also, the dress comes in a couple of color options you can select based on your preferences. You can choose from the color option chart ( the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    And the dress would be made in accordance with the photo and the dress shown on the model. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.

    Durch Smile 09 / 01 / 2012 War dies hilfreich? (0) (0)

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