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  • i have a standard size how long to deliver?

    I have ordered and paid for the dress today 1st may 2013, if it is a standard size, no tailoring needed how long to arrive in country victoria?
    Thanks
    Jan

    Durch jan clark 30 / 04 / 2013

    Please kindly understand that no matter standard size or not, this dress is made to order and we need 7-9 business days to tailor it. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    Durch Dale 30 / 04 / 2013 War dies hilfreich? (1) (0)

  • want to order this dress will I have it by the 24th April 2013??

    I want to order this dress will I have it by the 24th April 2013??

    Durch Suheyla 08 / 04 / 2013

    Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another 3-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    Durch Dale 08 / 04 / 2013 War dies hilfreich? (0) (0)

  • I ordered this dress in Daffodil color. What would be the color of the belt? Would it Daffodil as we

    I ordered this dress in Daffodil color. What would be the color of the belt? Would it Daffodil as well? Thanks.

    Durch RVZ 20 / 03 / 2013

    Belt color will be as pictured no matter which color dress you order. Thank you for shopping with us:)

    Durch Dale 20 / 03 / 2013 War dies hilfreich? (0) (0)

  • I see your terms and conditions. .

    If I just ordered a size (14) would it be here by 28 March. Short notice i know but no harm in asking. Many thanks

    Durch Vicki 16 / 03 / 2013

    Please be kindly noted that as all our dresses are made to order from scratch, we require a tailoring period of 14-16 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 28 March 2013 as you requested.
    Thank you for shopping with us:)

    Durch Smile 18 / 03 / 2013 War dies hilfreich? (0) (0)

  • Are the sequines used the same color at the dress that I would order?

    I would not want silver sequines on a gold or champaign colored dress.

    Durch Dolores OAKLEY 06 / 01 / 2013

    Thank you for inquiry. We are sorry that the belt color will be as pictured no matter which color dress you order. Thank you for your understanding and hope you enjoy shopping here!

    Durch Janey 07 / 01 / 2013 War dies hilfreich? (0) (0)

  • Can a couple things be customized?

    I really love this dress, except I would want the sleeves to be symmetrical and there seems to be little extra beads on the belt in the center. Would it be possible to keep in the belt without the extra few beads and to standardize the sleeves?

    Durch Sidne 30 / 10 / 2012

    Sorry, this can not be changed, every designer has his unique design with material he choose, if changed, it could not assume the same style as you see in the picture

    Durch Smile 30 / 10 / 2012 War dies hilfreich? (0) (0)

  • How long will it takes to the product to arrive in Mauritius once ordered?

    I am interested in 3 dresses for a special occasion, I am ready to order them but I want to know how long it will takes as I need them for the 27 the latest

    Durch Jl 18 / 07 / 2012

    Dear Jl,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 12-15 working days and a shipping time of 3-8 working days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 27 July 2012 as you requested.

    Durch Smile 18 / 07 / 2012 War dies hilfreich? (0) (0)

  • Speed up delivery

    My dresses are nearly ready to be shipped - can I pay extra to have them shipped
    so I receive them by Thursday 17th May ( UK) . The date I need them for has changed again to Friday 18th May .

    If you advsie of cost I can pay via credit card

    I do hope you can help me .

    Kind regards

    Ann Sutton

    Durch Ann Sutton 14 / 05 / 2012

    Dear Ann Sutton,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page("Resolve A Payment Issue" or "Ask About Import Tarrif") to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    Durch Smile 14 / 05 / 2012 War dies hilfreich? (0) (0)

  • a question

    i will be babtising my son on June 2. If I order today in size 22w will i have it on time? I am desperate as this is the only beautiful dress i have found and I really want it. Thank you for a quick response!

    Durch elena 06 / 05 / 2012

    Dear elena,
    As we require a tailoring period of 15-19 working days and shipping time of 3-8 days, there’s a chance your dress may not arrive by your deadline of June 2.
    While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    Durch Smile 07 / 05 / 2012 War dies hilfreich? (0) (0)

  • Possibility of a quick order

    Hello,

    I am getting married on March 20th and I am wondering if it would be possible to receive the dress within 10 days or two weeks. I read the Q&A section, but I thought I wanted to ask for the possibility because I really love the dress and want to wear it for my special day.

    I would appreciate if you could let me know soon since the day is so close.

    Thank you very much.

    Durch Natsuko 02 / 03 / 2012

    Dear Natsuko,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

    Durch Smile 05 / 03 / 2012 War dies hilfreich? (0) (0)

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