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Kunden Fragen und Antworten

  • Alles | Faq | Produktbeschreibung | Versand oder zahlung | Kundenservice probleme

  • Delivery

    Hi, I live in Korea and would need this dress by Dec 17. Is this a possible timeline?

    Durch JKIM 27 / 11 / 2013

    Tailoring Time*
    Tailoring will take 7-9 business days.
    (*) For made-to-order items, tailoring time of a standard size dress is the same as a custom measured dress.
    Shipping Time
    Expedited: 3-5 business days
    Standard: 6-8 business days
    You need take the tailoring time and shipping time into consideration. Besides, we need almost two days to prepare your order.
    Thank you !

    Durch caojiali 29 / 11 / 2013 War dies hilfreich? (0) (0)

  • Is the order going to arrive in 2 weeks (By Mar 22) if I order today (Mar 10) ? I live in Canada

    Hi, I am just wondering if I order any of the dresses here, is the order going to arrive in 2 weeks?

    Durch AF 10 / 03 / 2013

    Sorry, this dress is made to order and we need a tailoring time of 13-15 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    Durch Dale 10 / 03 / 2013 War dies hilfreich? (0) (0)

  • Neckline

    Hello, is it possible to have two of these dress' made with a sweetheart neck line?

    Durch Laura 23 / 01 / 2013

    Thank you for your inquiry.
    We are sorry that we can only make same neck style as we shown, but you can check this similar dress in sweetheart neck line:
    http://www.lightinthebox.com/Sheath--Column-Sweetheart-Short--Mini-Chiffon-Bridesmaid-Dress_p171834.html

    Durch Joy 23 / 01 / 2013 War dies hilfreich? (0) (0)

  • Swatches / Wraps

    Do you send sample swatches. If so what is the cost, and how long does it take to get them? Can wraps be made in the same material? How long does it take to get the dress once it is ordered?

    Durch Jane Perez 24 / 09 / 2012

    Thank you for your inquiry.
    Check this link for the swatches we have please
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    Durch Smile 25 / 09 / 2012 War dies hilfreich? (0) (0)

  • too short?

    I am quite tall (178cm), and this is often a problem for me, when I'm shopping for dresses; I have a long upper body, but "short" legs, considering my hight, and as a result dresses that fits my mesurements are often too short. The waist of the dress is often 2-3cm above my own waist, and the length of the dress is often 2-3cm shorter than it is supposed to be --> a knee-long dress becomes more of a mini.
    Is it possible to have the dress made a bit longer, so that it will actually be knee-long? Should I add some cm to my hight when I order, or will this not make a difference for the legth of the dress?

    Durch Kamma 15 / 09 / 2012

    Goddag,
    Du kan selv måle din størrelse. Bagefter kan du klikke på "Brugerdefinerede målinger" og skrive din størrelse. Så vi kan lave en kjole for dig af den størrelse, som du gerne vil have. Tak for dit spørgsmål. Have en god dag!

    Durch Yolanda 16 / 09 / 2012 War dies hilfreich? (0) (2)

  • does this dress come in petite? i am only 5 feet tall .

    we have been asked to wear black satin and we love this dress, however, i am on the short, busty side. does this come in petite?

    Durch jenny 12 / 03 / 2012

    Dear jenny,
    Yes. If the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    Durch Smile 13 / 03 / 2012 War dies hilfreich? (1) (0)

  • Will the price go up to $175 after the counter goes to zero?

    Will the dress be taken off the website when the counter goes to zero?

    Durch Kristyna 28 / 02 / 2012

    Dear Kristyna,
    We offer different promotions during different periods, so the listed price may change from time to time. If you want to order the dress at a lower price, please check back to our website on a regular basis to see any future discounts and special promotions.

    Durch Smile 29 / 02 / 2012 War dies hilfreich? (1) (0)

  • Hi there,

    could you do this in full length to the floor as well?

    Durch Flimchen 03 / 02 / 2012

    Dear Flimchen,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    For example, for floor length bridesmaid dress, please refer to the link:
    http://www.lightinthebox.com/narrow/floor-length_v1282t0/bridesmaid-dresses_c1773

    Durch Smile 05 / 02 / 2012 War dies hilfreich? (0) (0)

  • Hi There, Is it possible to get a sample of the champagne and gold fabric for this dress?

    Also, if i was to order 3 dresses, is it possible to have 3 Mens Ties made up in the same fabric and colour?

    Durch Cara-Lee Hetet 17 / 01 / 2012

    Dear Cara-Lee Hetet,
    If you want to buy some samples, you may refer to the following link to order the fabric and color that you prefer.
    http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html

    And here is the link for men's tie:
    http://www.lightinthebox.com/c/ties-and-bow-ties_4899

    Also, you can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

    Durch Smile 17 / 01 / 2012 War dies hilfreich? (1) (0)

  • hello I would like to know if I want it to Egypte after 3 weeks maximum couls I have it ?

    I have a wedding on 3/1 and I would like to have it before this date could I have it if I buy it now?
    Thank you

    Durch MS 07 / 12 / 2011

    Dear MS,
    As we require a tailoring period of 7-9 working days and shipping time of 3-8 days, if you order now, your package should arrive in next 3 weeks. Thanks for shopping with us;)

    Durch Smile 07 / 12 / 2011 War dies hilfreich? (0) (1)

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