Dropad - Android 2.3 Tablet with 7 Inch Capacitive Multi-Touch Screen (WiFi, 1.2GHz CPU, Camera, 1080P, External 3G)

Customer Q&A

• all| faq| product description| shipping or payment| customer service issues

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• How do I move music or other files to the SD card?

  It reads the music files I have on the SD card (that I originally put stuff on from another source), but how do I move files I've downloaded to the tablet onto the card?

  By Kris 14 / 05 / 2012

  Dear Kris,
  You can copy the music and other files from other places to the TF card and then insert the card to this tablet, which enable the files to transfer from other places to this tablet. Thank you for shopping with us:)
  

  By Smile 15 / 05 / 2012

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• Can I make voice telephone calls on this Android?

  Can I exchange my iPhone 4-s, and finish up the 2-yr contract with Vzn & Apple?

  By Rudy O. RUDIO 03 / 05 / 2012

  Dear Rudy O. RUDI,
  No, this tablet cannot make voice telephone calls.
  Thank you for shopping with us:)

  By Smile 04 / 05 / 2012

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• does the dropad tablet surport kindle books

  does the dropad tablet support kindle android thank you

  By john rhodes 01 / 04 / 2012

  Dear john rhodes,
  No, this tablet does not support Kindle Ebooks.
  Thank you for shopping with us:)

  By Smile 04 / 04 / 2012

  Was this answer helpful? (0) (0)

• can you use a 3g dongle or insert a sim card on this pad????

  can you use a 3g dongle or insert a sim card on this pad????

  By anthony 30 / 03 / 2012

  Dear anthony,
  This tablet supports USB 3G dongle but it does not support sim card.
  Thank you for shopping with us:)

  By Smile 30 / 03 / 2012

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• dropad

  Does the prdouct have a keyboard/cover that works with it?

  By tenaphillips 17 / 03 / 2012

  Dear Tenaphillips,
  This tablet is compatible with the following keyboard cover:
  http://www.lightinthebox.com/Protective-Leather-Keyboard-Case-for-7-inch-Tablet-PC--USB-Port-_p190690.html
  Thank you for shopping with us:)

  By Smile 18 / 03 / 2012

  Was this answer helpful? (0) (0)

• does the product support an external keyboard and is one available?

  just want to know about the keyboard

  By Stephen Bryen 26 / 02 / 2012

  Dear Stephen,
  Yes. The tablet supports the following keyboard:
  http://www.lightinthebox.com/Protective-Leather-Keyboard-Case-for-7-inch-Tablet-PC--USB-Port-_p190690.html
  Thank you for shopping with us:)

  By Smile 01 / 03 / 2012

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• Will this android run skype video calls?

  Will this android run skype video calls?

  By Steve 24 / 02 / 2012

  Dear Steve,
  Yes, this tablet supports Skype video calls. Thank you for shopping with us:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (1) (0)

• built in camera

  I can't tell by the description if this has one or two cameras. Please verify.

  By Melanie 23 / 02 / 2012

  Dear Melanie,
  This tablet has two camera, one front facing one and the other rear one.
  Thank you for shopping with us:)

  By Smile 23 / 02 / 2012

  Was this answer helpful? (1) (1)

• Buy additional power cable

  Hi, is it possible to buy an additional power adapter for this tablet? Do you sell them at LITB? Thanks!

  By Yan 20 / 02 / 2012

  Dear Yan,
  Yes. You can contact the customer service team for the additional power adapter. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 20 / 02 / 2012

  Was this answer helpful? (0) (0)

• it is stated that this pad supports skype but do i have to pay for skype because it will not let me

  on the free version.i am not trying to buy skype.can you help me

  By sarah 19 / 02 / 2012

  Dear Sarah,
  There is a free version of Skype in the Android market. Please download the apps from the Android markt. If you cannot find the free Skype app, you may download it from the Internet directly. If you still have questions on this tablet, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

  By Smile 20 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• How do I move music or other files to the SD card?

  It reads the music files I have on the SD card (that I originally put stuff on from another source), but how do I move files I've downloaded to the tablet onto the card?

  By Kris 14 / 05 / 2012

  Dear Kris,
  You can copy the music and other files from other places to the TF card and then insert the card to this tablet, which enable the files to transfer from other places to this tablet. Thank you for shopping with us:)
  

  By Smile 15 / 05 / 2012

  Was this answer helpful? (0) (0)

• Can I make voice telephone calls on this Android?

  Can I exchange my iPhone 4-s, and finish up the 2-yr contract with Vzn & Apple?

  By Rudy O. RUDIO 03 / 05 / 2012

  Dear Rudy O. RUDI,
  No, this tablet cannot make voice telephone calls.
  Thank you for shopping with us:)

  By Smile 04 / 05 / 2012

  Was this answer helpful? (0) (0)

• does the dropad tablet surport kindle books

  does the dropad tablet support kindle android thank you

  By john rhodes 01 / 04 / 2012

  Dear john rhodes,
  No, this tablet does not support Kindle Ebooks.
  Thank you for shopping with us:)

  By Smile 04 / 04 / 2012

  Was this answer helpful? (0) (0)

• can you use a 3g dongle or insert a sim card on this pad????

  can you use a 3g dongle or insert a sim card on this pad????

  By anthony 30 / 03 / 2012

  Dear anthony,
  This tablet supports USB 3G dongle but it does not support sim card.
  Thank you for shopping with us:)

  By Smile 30 / 03 / 2012

  Was this answer helpful? (0) (0)

• dropad

  Does the prdouct have a keyboard/cover that works with it?

  By tenaphillips 17 / 03 / 2012

  Dear Tenaphillips,
  This tablet is compatible with the following keyboard cover:
  http://www.lightinthebox.com/Protective-Leather-Keyboard-Case-for-7-inch-Tablet-PC--USB-Port-_p190690.html
  Thank you for shopping with us:)

  By Smile 18 / 03 / 2012

  Was this answer helpful? (0) (0)

• does the product support an external keyboard and is one available?

  just want to know about the keyboard

  By Stephen Bryen 26 / 02 / 2012

  Dear Stephen,
  Yes. The tablet supports the following keyboard:
  http://www.lightinthebox.com/Protective-Leather-Keyboard-Case-for-7-inch-Tablet-PC--USB-Port-_p190690.html
  Thank you for shopping with us:)

  By Smile 01 / 03 / 2012

  Was this answer helpful? (0) (0)

• Will this android run skype video calls?

  Will this android run skype video calls?

  By Steve 24 / 02 / 2012

  Dear Steve,
  Yes, this tablet supports Skype video calls. Thank you for shopping with us:)

  By Smile 28 / 02 / 2012

  Was this answer helpful? (1) (0)

• built in camera

  I can't tell by the description if this has one or two cameras. Please verify.

  By Melanie 23 / 02 / 2012

  Dear Melanie,
  This tablet has two camera, one front facing one and the other rear one.
  Thank you for shopping with us:)

  By Smile 23 / 02 / 2012

  Was this answer helpful? (1) (1)

• How do I watch videos and Tv on the Dropad

  I want to watch videos and TV on my Dropad. I have downloaded Free 500 Movies, Free movies, Watch TV. It says I need to install flash player but when I go to Adobe Flash player it says"The requested item could not be found." How do I download it and watch movies?

  By lillilace 19 / 02 / 2012

  Dear lillilace,
  I have sent you the Email that you have registered at our website, which includes the Flash player app. Please check your Email and install it on this tablet. If you still have questions on this tablet, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

  By Smile 20 / 02 / 2012

  Was this answer helpful? (0) (0)

• SOAL about this product is necessary

  Is the product still exists
  Is this product built -3g
  Is it also a built-in Bluetooth and GPS?
  I hope a necessary answer
  Thanks

  By abdulrhman 18 / 02 / 2012

  Dear abdulrhman,
  1. This tablet is available to order. Just add this item to your shopping cart.
  2. This tablet supports external USB 3G dongle to get 3G Internet connection.
  3. This tablet does not support bluetooth or GPS.
  Thank you for shopping with us:)

  By Smile 19 / 02 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

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• would you please accept discover credit card ? this is all i have.

  i dont want pay pal , and i dont want western union.

  By rick miranda 08 / 12 / 2011

  Dear Rick Miranda,
  We make paying for your orders easy by providing a range of convenient payment options. Besides PayPal, we accept a wide variety of credit/debit cards, Western Union, and wire transfer. For more details, please read “Accepted Payment Methods”:
  http://www.lightinthebox.com/knowledge-base/c8/a15.html
  

  By Smile 08 / 12 / 2011

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• dov'è il codice coupon

  salve
  
  sto per acquistare un vostro drodpad. al momento del pagamento mi è stato richiesto il codice coupon. dove lo posso trovare?

  By ace 14 / 01 / 2012

  Ciao Ace, i coupon li inviamo con le nostre newsletter.

  By Alessia 16 / 01 / 2012

  Was this answer helpful? (0) (0)

• all| faq| product description| shipping or payment| customer service issues

  Show all answers Hide all answers

• Buy additional power cable

  Hi, is it possible to buy an additional power adapter for this tablet? Do you sell them at LITB? Thanks!

  By Yan 20 / 02 / 2012

  Dear Yan,
  Yes. You can contact the customer service team for the additional power adapter. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

  By Smile 20 / 02 / 2012

  Was this answer helpful? (0) (0)

• it is stated that this pad supports skype but do i have to pay for skype because it will not let me

  on the free version.i am not trying to buy skype.can you help me

  By sarah 19 / 02 / 2012

  Dear Sarah,
  There is a free version of Skype in the Android market. Please download the apps from the Android markt. If you cannot find the free Skype app, you may download it from the Internet directly. If you still have questions on this tablet, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

  By Smile 20 / 02 / 2012

  Was this answer helpful? (0) (0)

• WiFi problem

  If i try to connect to my WiFi network, the tablet pc starts authenticating and then automatically disconnects...
  Does somebody has an idea of the cause of the problem?

  By Dropad 12 / 01 / 2012

  Dear customer,
  1. Please check whether this tablet can receive the wifi signal on this tablet. If not, please open the wifi network and search for the wifi wireless network through the following route:
  Main interface--setting--wireless&networks--turn on wifi--wifi setting
  2. For a Wi-Fi connection, please try the following steps:
  A. Confirm that you have already opened and have access to a Wi-Fi connection.
  B. Click the "setting", and then choose "wifi" option.
  C. Choose the appropriate network.
  D. Type in the right password for the wifi network if necessary.
  3. If it still does not work, please check your router whether you have set the "MAC address filter".
  You need to turn off the "MAC address filter". If the above methods don't work, please refer to the MAC address from the “Setting”--“About device”--“status” and add it to the list of the router. You may refer to the routers instruction manual for the detailed steps.
  4. If the above methods also cannot get this tablet connected to the wireless router, please stick the MIC hole which is next to the earphone jack with a pin. Then this tablet will reset to the factory settings. Try to connect to the wireless router again. Thank you for shopping with us:)

  By Smile 13 / 01 / 2012

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• How can I get the facebook application on this device?

  Everytime I try to download it I get this message... not compatible with Verizon Unknown MID_Serials. Please help!

  By roth45_81 27 / 12 / 2011

  Dear roth45_81,
  I have sent you the Email that you registered at our website, which includes the Facebook app. You may install this version of Facebook app on this tablet. Thank you for shopping with us:)

  By Smile 29 / 12 / 2011

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• I can not use seaching the web on the internet and when i am in the android market place. only have

  I dont have all android markeplace application. need help not what i expected
  email pinkneyb55@yahoo.com

  By bern adette Pin 13 / 12 / 2011

  Dear bern adette Pin,
  Before you log into the Android market or surf the Internet, please make sure this tablet is connected with the Internet through wifi or external 3G network. After that, you may use your Gmail as the account to the Android market. If you still have problems with Internet connection, please refer to the user guide on the Internet connection or contact the customer service team for help. Please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

  By Smile 13 / 12 / 2011

  Was this answer helpful? (1) (0)

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