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Products shipped from China
In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your destination local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
Due to customs regulatory policies, please note that we are unable to list purchased items as a gift or write an amount lower than the actual product price.
Products with the “Shipped Locally” logo
For customers buying a product with the “Shipped Locally” logo, VAT is included in the product price and no import duties will be added by the destination country.
Duty & Tax Insurance
We provide Duty & Tax Insurance service for any purchase and can be checked when placing an order.
If you pay for the Duty & Tax Insurance when you placed an order and were charged a tax fee when the package arrived, we'll be glad to refund 100% tax fee. Please tell us what was the total amount of the tax fee you were charged by submitting a new "Ask about customs duties" ticket with a copy of the invoice at that time, and we'll refund the amount you were charged.
Please note that we will not refund any tax fee if you haven't purchased the Insurance for Duty & Tax for this order.