FAQ para ápices - cámara inalámbrica de vigilancia IP con alerta de correo electrónico (detección de movimiento, visión nocturna, negro)

Todo | Preguntas Frecuentes | Descripción del producto | Envío o Pago | Problemas para servicio al cliente
Nos piden q escojamos un pais, pero solo dan la opcion de uno, que es Australia. yo lo necesito para

yo deseo pedirlo para centro america.

por Alvaro 15 / 01 / 2012

Estimado/a Cliente
Hola.
Gracias por su interés en LightInTheBox.
¿En qué podemos ayudarle?
Si tiene cualquier problema, puede contactar con nuestro servicio al cliente:
http://www.lightinthebox.com/es/r/contact-us.html
Vamos a ofrecerle un solución que le satisfacería.
Saludos de LightInTheBox

por Olivia 15 / 01 / 2012 ¿Le sirve la respuesta? (0) (0)
Use of my camera and lighting conditions

I set my camera to focus on a window in my front door.
The window area shown on the control panel is too bright to view anyone that comes to my door.
The camera is at a lower level than the window and so I have used the tilt control upwards.
Is that a problem or is it some light balancing effect from the camera lens ?
Any suggestions on how I can get a clear display of my window area please ?

por keith yardley 16 / 05 / 2013

Thank you for your inquiry. This camera does support tilt 90 degree vertically. But it doesn't have this light balance function. Please feel free to ask if you have further questions.:)

por Dale 16 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)
Do I need a Windows based computer to set up this camera or change settings?

I use Apple computers, and want to be sure this will be compatible. I see it connects directly to the router, but if I need to update firmware or change settings does the unit need to be connected to a computer, or can all settings and updates be done via router and iPhone controls?

Also, can I select my own DNS name or is it assigned by the device?

Thanks for the help.

por Sck 02 / 05 / 2013

This camera supports operation system of Microsoft Windows 7, Microsoft Windows XP, Microsoft Windows ME, Microsoft Windows Vista, Microsoft Windows 2000, Microsoft Windows 98. Sorry that it can't work with apple OS. If you want to change the setting, this item needs to be connected with the computer. The DNS is assigned by the device, you can't select your own DNS name. Thank you for shopping with us:)

por Dale 02 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)
After initial setup, for daily operation, does the camera require a wired connection to a PC ?

I require a camera that will connect wirelessly to my router and the only wire to the camera for daily operation is the DC power cable. Does this camera fit the bill please ?

por Keith 29 / 04 / 2013

This is an IP camera. It doesn't need to be connected with the PC for daily use. You only need to wire it to the power. You can get access to the record anywhere via the internet. Hope you enjoy shopping here with us:)

por Dale 29 / 04 / 2013 ¿Le sirve la respuesta? (1) (0)
Which is the correct model number?

Is this a Apexis apm-j011-ws(as suggested by the picture), or a Apexis apm-j012-ws as mentioned in the text? Thanks!

por Oliver 20 / 01 / 2013

The model number of this item is APM-J011-WS. Hope you enjoy shopping here! :)

por Brenda 20 / 01 / 2013 ¿Le sirve la respuesta? (0) (0)
Lens 3.6 mm ?

Hello it's possible to have this camera with 3.6 mm lens ?
thank's
Mike

por Mike 03 / 12 / 2012

This camera can not add extra lens on it. Thanks for your inquiry!

por Alex 03 / 12 / 2012 ¿Le sirve la respuesta? (0) (0)
External LED?

Is there any external LED or equivalent that might give away the position of the camera? Also do you offer an extension cable for the power?

por Mike 23 / 10 / 2012

Thanks for your question.
Yes, there is some external LED that might give away the position of the camera. And it will come with a network cable.
Hope you enjoy shopping here.

por Smile 23 / 10 / 2012 ¿Le sirve la respuesta? (1) (1)
Does the cam send picture too in case of email alert or just a text message?

Does the cam send picture too in case of email alert or just a text message?

por Nixi 21 / 10 / 2012

Thank you for your inquiry.
it will be just text message as the reminder of any changes
For more support you can click the button of live chat at the right top corner to chat with our online operators
Hope you enjoy your shopping with Lightinthebox
Best Regards

por Smile 21 / 10 / 2012 ¿Le sirve la respuesta? (1) (0)
Is it Mac OSX and iPhone compatible? Does it have zoom capabilities?

Does it have zoom capabilities? and if not, what model(s) similar to this one has it ?
****** NOTE: THERE IS NO DESCRIPTION AVAILABLE ON THIS PRODUCT PAGE ******

por Francois 09 / 10 / 2012

Thank you for inquiry. We are sorry that this one is not iPhone and Mac OSX compatible and cannot zoom, but we have found a compatible one for you:
http://www.lightinthebox.com/tenvis-wireless-pan-tilt-ip-camera-night-vision-iphone-supported_p353563.html
Hope you enjoy shopping with us!

por Smile 09 / 10 / 2012 ¿Le sirve la respuesta? (0) (0)
which product is applicable in philipines

is it compatible to window 7 ,our voltage is 220 w/c is 50 -60Hz

por rodric30 01 / 10 / 2012

Yes, it is compatible to Windows 7.
You can choose Others before adding this camera to your shopping cart.
Thank you for your inquiry.

por Smile 01 / 10 / 2012 ¿Le sirve la respuesta? (0) (0)