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  • Todo | Preguntas Frecuentes | Descripción del producto | Envío o Pago | Problemas para servicio al cliente

  • Do you have any way of making a matching jacket???

    I live in the south however I will be attending a wedding up North in November. I love this dress however would need a jacket to cover my shoulders and arms. Any possibility of this. I would need it in Jade to match the dress. Looking forward to hearing from you...Cate.

    por Cate 19 / 09 / 2012

    Thank you for inquiry. How about this cape? http://www.lightinthebox.com/ts-fur-collar-cape-jacket_p242825.html. Hope you enjoy shopping with us!

    por Smile 19 / 09 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Can I order some samples of the fabric so I can see the colors in person? If so, how long would it

    it take to receive them? I need to decide if I want this dress for my daughter's wedding at the end of October.

    por Jeanine 09 / 09 / 2012

    Thanks for asking, if you want to know more details about the fabric of the item, you can buy a swatch from us, it's very cheap, plz check this link - http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html. it takes 8-15 business days for you to get it

    por Smile 10 / 09 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Why is my shipping date so far out? It shows July 30? My daughter's wedding is Sept. 8th

    I ordered 2 dresses on July 11 and the shipping date shows as being July 30. My daughter's wedding is on Sept 8th and I would like to have time to try the dresses on and be sure they work. July 30th is still 1 and 1/2 weeks from now...

    por Cindy Gapp 18 / 07 / 2012

    Dear Cindy Gapp,
    Sorry for the confusion caused. All of our dresses are made to order from scratch. We need a tailoring period of 12-15 working days and shipping time of 3-8 working days. Hope you enjoy your shopping here :)

    por Smile 18 / 07 / 2012 ¿Le sirve la respuesta? (0) (0)

  • I place my order on june 24th you received payment the same day my order has not been shipped yet

    and i need it for a wedding on the 21st july can you guarantee delivery at least a week before the wedding please i expected because i paid extra for quick delivery service to have it soon please confirm thank you

    por glyn bowen 02 / 07 / 2012

    Dear Glyn,
    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.

    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
    Thank you for shopping with us:)

    por Smile 03 / 07 / 2012 ¿Le sirve la respuesta? (0) (1)

  • how long for delivery to united kingdom

    what are the fill measurements for the tea length chiffon mother of the bride dress

    por eileen 24 / 06 / 2012

    Dear Eileen,
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.
    We will need a tailoring period of 12-15 working days and shipping time of 3-8 days. Hope you enjoy your shopping here :)

    por Smile 26 / 06 / 2012 ¿Le sirve la respuesta? (0) (0)

  • What color is shown in this photo?

    I am considering ordering this dress. Does it come in petite sizes? I need a color chart.

    por Nell 11 / 06 / 2012

    Dear Nell,
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    por Smile 11 / 06 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Does the left strap at shoulder have a pleat, or are they both flat on item #00188877

    I am thinking about ordering this dress for my son's wedding, and was wondering if the left strap on item #00188877 is the same as the right strap. The picture makes it look like it has a small pleat in it. And if it does have a pleat, can we order this without it? Making them both the same. Thanks you! Laurie

    por Laurie Owen 15 / 03 / 2012

    Dear Laurie Owen,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    por Smile 16 / 03 / 2012 ¿Le sirve la respuesta? (0) (0)

  • How long for delivery to Australia from the time I order a tea-length wedding party dress?

    I haven't quite chosen which dress yet, but it will probably be one of your tea-length mother-of-the-bride dresses. I am about a size 14, but will send measurements to ensure the best fit. Weding is late May, but I have been losing weight, so I don't want to order it too early.

    por Michele 18 / 02 / 2012

    Dear Michele,
    We will need a tailoring period of 15-19 working days and shipping time of 3-8 days.

    por Smile 20 / 02 / 2012 ¿Le sirve la respuesta? (1) (0)

  • change color

    I need it in my hands before Feb 14, 2012
    IF I can not get the dress before Feb 14, 2012 I would LIKE TO CHANGE THE COLOR. PLEASE LET ME KNOW IF THIS IS POSSIBLE AS SOON AS POSSIBLE.

    por Susan 25 / 01 / 2012

    Dear Susan,
    Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered today, it would not reach you by Feb 14, 2012 as you requested.

    por Smile 27 / 01 / 2012 ¿Le sirve la respuesta? (0) (0)

  • I ordered and paid for this dress on Jan 15, 2012

    I need it in my hands before Feb 14, 2012
    IF I can not get the dress before Feb 14, 2012 I would LIKE TO CHANGE THE COLOR. PLEASE LET ME KNOW IF THIS IS POSSIBLE AS SOON AS POSSIBLE.

    por Susan J. Sweene 24 / 01 / 2012

    Dear Susan J. Sweene,
    Please understand that as all our dresses are made to order from scratch. We will need a tailoring period of 18-24 working days and shipping time of 3-8 days due to the Chinese New Year (January 23, 2012). We are sorry to say that if you ordered on Jan 15, 2012, it would not reach you by Feb 14, 2012 as you requested.

    por Smile 27 / 01 / 2012 ¿Le sirve la respuesta? (0) (0)

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