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  • Dress alters

    I really love this dress but I was just wondering if you would be able to lower the back of the dress? If you can't would I be able to get it tailored and would it affect the way the dress would hold up? what issues would there be if I lowered the back?

    Thanks

    por Stella 13 / 09 / 2013

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    por Smile 15 / 09 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Can this dress be made without that fabric coming out of the back of the dress?

    The fabric that is the train or whatever... I was wondering if I could omit that? Or is there a way I can have it altered when I get it to take that piece of fabric off? Thanks.

    por Erica 28 / 08 / 2013

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it. You could take it to a local tailor to remove the back train if you don't like it.
    Thank you for shopping with us:)

    por Dale 28 / 08 / 2013 ¿Le sirve la respuesta? (0) (0)

  • How long does tailoring make? and how long does shipping take to England? thankyou

    How long does tailoring make? and how long does shipping take to England? thankyou

    por Sarah Osborn 07 / 03 / 2013

    We need 13-15 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    por Dale 08 / 03 / 2013 ¿Le sirve la respuesta? (1) (0)

  • Color

    Hi C: I was thinking about ordering this dress in the color Jade, but I don't know if I should choose based on the jade showed for the chiffon fabric or for the chiffon and satin fabric, because the color looks completely different in each one. Thanks

    por Nicole 13 / 10 / 2012

    Please follow the color for chiffon in the color chart because the top layer is chiffon. If you are still worried about that, suggest you buy a swatch for chiffon and another for satin to check them together.
    Thank you for shopping on our site. :)

    por Smile 16 / 10 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Can this dress be laced up instead of zipped up? Dry clean only or can be gently handwashed?

    My size is very odd shaped and inproportionate. I am worried that even if I make-to-measure, it wil still not fit well.

    por YY 08 / 10 / 2012

    Thanks for contacting us. Sorry but this dress can't be laced up instead of zipped up. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination. There is no special attention for the clean. Hope you enjoy shopping here.

    por Smile 09 / 10 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Would it be possible to make the slit in the fabric underneath lower so it is not as high of a slit?

    I realize that you do not recommend changing the dress and I see that the outer sheath layer has an overlap at the top of the waist and does not connect all the way to the floor but I am wondering if the under layer (satin I am thinking) could be slightly altered to make the slit a smaller one so that it does not show so high. Thank you for your consideration!

    por Brittany 30 / 09 / 2012

    Thanks for your question.
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. May be you ask the local tailor to help you do some changes.
    Hope you enjoy shopping here. :)

    por Smile 01 / 10 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Estimate shipping cost

    I live in NSW Australia, 2454, I was just wondering what the cost of shipping would be for this dress.
    Also, how long would the dress take to arrive, provided I have it made to custom measurements and order today?
    Thanks for your time :)

    por Emma 26 / 09 / 2012

    Thanks for your question. Please understand we require a tailoring period of 7-9 working days and a shipping time of 3-8 business days. As for the shipping cost, it depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
    Hope you enjoy shopping here. :)

    por Smile 26 / 09 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Hi I forgot to ask in my previous question, are your dresses in US sizes?

    Im a little confused about the sizes, im from Australia and the price of the dress is in Australian money, so i was wondering would the sizes be Australian aswell. Thanks

    por DD 04 / 09 / 2012

    Thanks for asking. But our sizes are not US size. Please compare your own body measurements (bust, waist and hips) to those in our size chart to determine which size will fit you best. Hope you enjoy shopping here.:)

    por Smile 05 / 09 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Hello, i was wondering would the dress get ruined if i had the slit sewn together?

    Also if i buy the dress i would want the back material removed, will these two things be hard to do? And will they ruin the dress?
    Thank you

    por DD 04 / 09 / 2012

    We recommend you not to change it, because it could not be the same perfect effect as you imagine.
    Thank you for your asking.

    por Smile 04 / 09 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Hello, i was wondering would the dress get ruined if i had the slit sewn together?

    And also the back material? Would it be hard to do?

    por DD 04 / 09 / 2012

    We recommend you not to change it, because it could not be the same perfect effect as you imagine.
    Thank you for your asking.

    por Smile 04 / 09 / 2012 ¿Le sirve la respuesta? (0) (0)

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