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FAQ Clientes

  • Todo | Preguntas Frecuentes | Descripción del producto | Envío o Pago | Problemas para servicio al cliente

  • I love your dresses. However, I need one in turquoise. Can you get that color?

    My daughter is getting married and her color is turquoise. I need a dress in that color.

    por Peggy 27 / 01 / 2014


    Por favor introduzca su respuesta.

    Here is a link for chiffon color chart:
    Please choose the color based on this chart.
    Thank you for shopping with us.

    por Dale 27 / 01 / 2014 ¿Le sirve la respuesta? (0) (0)

  • Can u change the fabric

    I like this style but I will prefer it in a print material. Can this be made with a different fabric.
    I would realy be happy if you can make it for me.

    por Marci 20 / 02 / 2013


    Por favor introduzca su respuesta.

    Thank you for your inquiry.
    We are sorry that we can only make it in chiffon fabric.

    por Joy 20 / 02 / 2013 ¿Le sirve la respuesta? (0) (0)

  • can this dress be made in long sleeves?

    can the top layer of the dress be longer?

    por ozlem ozdemir 28 / 02 / 2012


    Por favor introduzca su respuesta.

  • can this dress in the same style be made in long sleeves?

    top layer of the dress be longer to make it long sleeves?

    por ozlem ozdemir 26 / 02 / 2012


    Por favor introduzca su respuesta.

  • Has my dress been shipped

    It is the A-line scoop half sleeve floor length chiffon in chocolate Thanks for your help

    por Joan Moman 17 / 02 / 2012


    Por favor introduzca su respuesta.

    Dear Joan Moman,
    For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    por Smile 19 / 02 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Can I get this dress WITHOUT the gemstones at the neck?

    Can I get this dress WITHOUT the gemstones at the neck?

    por Donna Gaffney 08 / 02 / 2012


    Por favor introduzca su respuesta.

    Dear Donna Gaffney,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    por Smile 08 / 02 / 2012 ¿Le sirve la respuesta? (0) (0)

  • changing product size

    Order No.: 1111231902039530. Is it too late to change my order to size 20? If it is not to worry, but if it isn't too late any chance of changing the size ordered. Please advise?


    por Anna Parkes 04 / 12 / 2011


    Por favor introduzca su respuesta.

    Dear Anna Parkes,
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    If you have not paid for your order yet, there is no need to contact us to cancel it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.

    If you have already paid for your order and wish to cancel, please contact customer service as soon as possible. Please log in to "My Orders" and click on the order you need help with, then scroll down to find the link to “cancel this order” and submit your cancellation request.

    por Smile 05 / 12 / 2011 ¿Le sirve la respuesta? (0) (0)

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