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FAQ Clientes

  • Todo | Preguntas Frecuentes | Descripción del producto | Envío o Pago | Problemas para servicio al cliente

  • Customs and duties

    Hi there,
    I had planned on ordering a long dress from your site to be shipped to Neefoundland, Canada, however if I am already going to pay around $150 with taxes and shipping, I want to make sure I won't have to pay any additional customs or duty charges on top of that. Would you know this or how much it would be?
    Thanks

    por Courtney 31 / 03 / 2016

    Responder(1)

    Por favor introduzca su respuesta.

    The tariff charge depends on the import policy of your country. We are located in China. For specific details about the import policy, please consult with your local Customs about the specifics of such policy.
    Thank you for shopping with us.

    por ana_remote 01 / 04 / 2016 ¿Le sirve la respuesta? (0) (0)

  • If i send in a picture of a dress, could you make it do you only sell these dresses?

    I really like these dresses , i just wanna know can you make something else?

    por TyJai 13 / 02 / 2014

    Responder(1)

    Por favor introduzca su respuesta.

    We only sell the shown dresses on our website now. Thanks for your inquiry.

    por Dale 13 / 02 / 2014 ¿Le sirve la respuesta? (0) (0)

  • Hi, could i request for the dress be shorter?

    or would i have to order custom?

    por Ling 13 / 10 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us:)

    por Dale 13 / 10 / 2013 ¿Le sirve la respuesta? (0) (0)

  • How long till dress arrives to NZ?

    how long will this dress take to get to New Zealand? if i ordered within the next few days ?

    por Taryn 23 / 05 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    por Dale 23 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)

  • I was wondering if I order a dress for the 30th will it arrive on time?

    If it takes 7-9 business days to ship it would be quite risky to order it for the 30th right?

    por Komahal 19 / 05 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    Tailoring will take 7-9 business days. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    por Dale 19 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Would i get my dress by May 18?

    Hi, I ordered this dress from another website but it turned out to be a scam. My prom is this saturday . If i ordered the dress today would i get it by saturday ?

    por Cynthia 13 / 05 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    por Dale 13 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)

  • If I order the dress will it come on time before June 15?

    I want to get it tailored by you guys also. Will I get the dress on time?

    por Amanda 12 / 05 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    We need 7-9 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order by 15th June. Hope you enjoy shopping here with us:)

    por Dale 12 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)

  • How long will this dress take to be made to NZ?

    If I ordered this dress today or tomorrow (12th-13th) Do you think this will be made in time to New Zealand before the 28th of June?

    por Tayla 11 / 05 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    We need 7-9 business days to tailor this dress. If you order around 12th-13th and pay for expedited shipping, you may receive the order before 28th June. Hope you enjoy shopping here with us:)

    por Dale 12 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Open back?

    Hi,
    I love this dress and I was looking through the reviews and I saw a review by someone who had ordered the dress but with a more open back. I have been looking for an open-backed dress and this looks so perfect! I was wondering if it was possible to have the hole made bigger, if so would you recommend it? As on her picture it looks as if the sides are gaping slightly. Is this because her measurements were entered incorrectly?

    Thank you!

    por Laura 08 / 05 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    Please kindly understand that the hole on the back is made by proportion according to the size you choose. We can't make it bigger. The mode is wearing size 6, but her waist and hips measurements are a little smaller than size 6. You can refer to the pictures posted by our customers to check how it looks in real person. Thank you for shopping with us:)

    por Dale 08 / 05 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Arm holes

    I read in the reviews that the arm holes are slightly tight, how can I make sure if I purchase this dress that they won't be too tight. I know that I don't have the smallest arms :L

    por Tayla 29 / 04 / 2013

    Responder(1)

    Por favor introduzca su respuesta.

    If you order it in custom measurements, you can give us your detailed measurements of your arm so that we can make it fit you well.

    After placing the order, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    por Dale 29 / 04 / 2013 ¿Le sirve la respuesta? (0) (0)

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