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  • Todo | Preguntas Frecuentes | Descripción del producto | Envío o Pago | Problemas para servicio al cliente

  • color

    Hi, how can this dress be ordered in a different color, the dropdown menu only shows ruby? thanks!

    por astrid 07 / 04 / 2015

    Please understand that we are unable to customize the color based on buyer's requirement.
    Thank you for shopping with us.

    por Vivien 07 / 04 / 2015 ¿Le sirve la respuesta? (0) (0)

  • shipment times

    Could you please tell me how long it would take for a custom made dress would take to arrive in Invercatgill New Zealand

    por Lyndsey-rae 05 / 12 / 2013

    Tailoring will take 16-19 business days. Delivery takes 3-8 business days depending on the payment method you pay for. Hope you enjoy shopping here with us:)

    por Dale 05 / 12 / 2013 ¿Le sirve la respuesta? (0) (0)

  • I need the dress for Dec 7 wedding. Can I have delivery by then if I order now?

    I have a wedding on Dec 7, 213. if I order now, will it be available?

    por Dawn 09 / 11 / 2013

    Please kindly note that we will need a tailoring period of 16-19 working days and shipping time of 3-8 days.

    Thank you for shopping with us:)

    por Smile 11 / 11 / 2013 ¿Le sirve la respuesta? (0) (0)

  • how long does delivery take?

    from day order is recieved to delivery - what is the approximate time frame?

    por cathy 09 / 03 / 2013

    We need 16-19 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    por Dale 11 / 03 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Do you have a colour chart?

    I love the dress but need to see what my colour options are, please!

    Thank you

    por Terri Misner 03 / 03 / 2013

    Only the options in the drop down menu are available for this dress now. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    por dongxiaoyan 04 / 03 / 2013 ¿Le sirve la respuesta? (0) (0)

  • If an item is ordered, can it be returned, exchanged?

    I am very small busted and not sure the dress will fit, or the top may be too low. I am 5' 0 and I am not sure about the length. Can I return the dress if it does not fit? What is your policy?

    por debra 23 / 02 / 2013

    Thanks for your question.
    Here is our return policy in detail:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    Hope you enjoy shopping here.

    por Smiley 25 / 02 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Can I still order this modern dance dress in blue?

    Ballroom dance wear viscose modern dance dress

    por Luchiebury 23 / 02 / 2013

    Thanks for your question.
    Here is our return policy in detail:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    Hope you enjoy shopping here.

    por Smiley 25 / 02 / 2013 ¿Le sirve la respuesta? (0) (0)

  • If I order a dress in my measurments now and loose some weight can the dress be taken in?

    Its the sheath column v neck tea lenght chiffon matte satin mother of the bride dress

    por lisa 19 / 02 / 2013

    Thanks for your question.
    Please kindly note that you can take it to the professional tailor to do some alteration if the dress is large for you then.
    Hope you enjoy shopping here.

    por Smiley 20 / 02 / 2013 ¿Le sirve la respuesta? (0) (0)

  • I may like a style on the model, but not so much on me. Where can I try on a dress?

    I understand that they are made to order, but not many women can see a dress on another person and know it is going to look good on them. We all come in many shapes and sizes. I love this dress, but I am not sure if it would look good on me. Do you send samples out to wedding shops for people to try on? I would hate to order something and pay for it and then hate it when I put it on.

    por Diane Scarponi 08 / 02 / 2013

    Thanks for your inquiry. Sorry that we do not have any stores. We only sell online. This is the big reason that our price is so competitive for you. But please do not worry, we can make the dress specially for you to meet your satisfaction. You can choose custom measurements for the dress you love. We will ask our tailor to make your dress according to your own measurements. Thanks for coming to our website and hope you can enjoy your shopping here.

    por Candy 08 / 02 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Color Swatches

    I am trying to determine the best color that would fit my needs for my occasion, is the a color swatch availible at all to look at for the dress maker. It doesn't have to be perfect, but I am a visual person and really need to see the colors to assist in my decision making.

    por Jenn 06 / 02 / 2013

    Please be kindly noted that you can buy the color swatch from the following page.
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Thank you for shopping with us:)

    por Smile 06 / 02 / 2013 ¿Le sirve la respuesta? (0) (0)

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