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  • Todo | Preguntas Frecuentes | Descripción del producto | Envío o Pago | Problemas para servicio al cliente

  • Have installment payments by credit card?

    Have installment payments by credit card?

    por HİLAL BOSTAN 29 / 08 / 2015


    Por favor introduzca su respuesta.

    Sorry, we do not support installment payment.
    If you have any questions, please do not hesitate to contact us.
    Hope you can enjoy your shopping here.

    por Alison 31 / 08 / 2015 ¿Le sirve la respuesta? (0) (0)

  • Is this dress fitted through the stomach and hips, or loose?

    Hi there,

    I'm trying to work out if this dress will suit me. From the picture, it doesn't look form-fitting, but I understand that Mermaid style usually refers to a dress that is tight through the mid-section down to the hips? Is this dress fitted from the bust to hips or is it a looser material? Thanks

    por Annabelle 08 / 11 / 2013


    Por favor introduzca su respuesta.

    This dress is fitted from bust to hips.While you can compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Thank you for shopping with us.:)

    por Smile 10 / 11 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Hello! I really want this dress!

    My best friend is getting married on September 14. Do you think i can have this dress on time? I know tailoring takes 7 to 9 days, but maybe i can save some time with expedited shipping time... Thank you!

    por Mar 04 / 09 / 2013


    Por favor introduzca su respuesta.

    This dress is made to order from scratch. We are afraid there isn't enough time for you to get it by 14th. Thank you for shopping with us:)

    por Dale 04 / 09 / 2013 ¿Le sirve la respuesta? (0) (0)

  • I'll be wearing 5 inch heels. So would it be better to add 5 inches to my height measurments?

    I'm concerned that if I do add 5 inches to my height measurements that it may alter my shoulder to waist ratio measurment. I have a shorter than average shoulder to waist measurment causing most of the dresses I've brought in the past to have a gaping hole of extra fabric at the shoulder blades. My friends even joked about it saying I should start carrying my handbag in the gaping hole on the back of the dress. With this in mind, please advise as to whether I should add 5 inches to my hieght measurement to compensate without causing a dire affect to my overall fit.

    por Tze-Yan 14 / 06 / 2013


    Por favor introduzca su respuesta.

    If you are ordering this dress in custom size, please be noted that we will add 2 inches to height and hollow to floor size for heels. Since you are wearing 5 inch heels, suggest you add 3 inch heels. We will make the top part according to your bust and waist measurement. It will fit you perfectly.
    Thank you for shopping with us:)

    por Smile 16 / 06 / 2013 ¿Le sirve la respuesta? (0) (0)

  • Hello what is the fabric of this dress and if it is cut on the bias?

    is this a mix with chiffon and something cut on the bias
    do you have sample of the other colors made in this dress

    por Taffi 21 / 09 / 2012


    Por favor introduzca su respuesta.

    Thank you for your inquiry.
    you can check this link for our color chart
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    por Smile 21 / 09 / 2012 ¿Le sirve la respuesta? (0) (0)

  • I have a Ball on Sept 15th. Can you confirm my dress will arrive by then?

    I have paid extra for Expedited Shipping. Many thanks

    por Naomi 25 / 08 / 2012


    Por favor introduzca su respuesta.

    Thank you for your question. The processing time of this dress is 7 to 9 business days and the shipping time is 3 to 5 business days. That will be 10 to 14 business days in total. So, if you place your order today, the order will arrive you by then.

    por Smile 27 / 08 / 2012 ¿Le sirve la respuesta? (0) (0)

  • How long will it take to receive the dress?

    I need this dress by Sept 15. If I send you made to order measurements how llong will it take? Can I get the dress by that date? I'm in Korea.

    por hunyoung 24 / 08 / 2012


    Por favor introduzca su respuesta.

    Tailoring Time: 7-9 business days
    Shipping Time: 3-8 business days
    Hope you can enjoy your shopping here.

    por Smile 24 / 08 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Do you recommend this dress for a large bust?

    I love the way this dress looks (especially on such a pretty model) But I am 38 DDD bra size. Bust 44.7" I am worried half my breasts will stick out and look vulgar.
    I see your size recommends it for my type of body, hourglass. Kindly advise if large bust would look too revealed or if you adjust the front opening.

    por Yanna 14 / 08 / 2012


    Por favor introduzca su respuesta.

    It is perfect for hourglass-shaped bodies.
    By selecting "Custom measurements", your dress will be personally tailored for your exact fit.
    hope you enjoy your shopping here:)

    por Smile 14 / 08 / 2012 ¿Le sirve la respuesta? (0) (0)

  • Can this dress be made with a slit down the side? Similar to the Jennifer Aniston inspired dress?

    I am hoping to buy my bridesmaids dresses on from this site. I really like the Jennifer Aniston Golden Globe inspired dress and this one here. However I want them to still be similar which is why I am asking about the slit. And are they both made out of chiffon? Or is there quite a difference with the elastic woven and sheath?
    I am planning to get this one in ruby, or a bold bright red. And the Jennifer Aniston dress in Royal blue or regency, whichever is bolder and brighter :)

    Thanks for your help!

    por Angela 22 / 06 / 2012


    Por favor introduzca su respuesta.

    Dear Angela,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    por Smile 25 / 06 / 2012 ¿Le sirve la respuesta? (0) (0)

  • If i dont like the way the dress fits, can i get my money back?

    also do i need to pay shipping on return items?

    por Marisela 15 / 06 / 2012


    Por favor introduzca su respuesta.

    Dear Marisela,
    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:

    por Smile 16 / 06 / 2012 ¿Le sirve la respuesta? (0) (0)

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