I have never ordered anything online and was very scared to see if A - I was going to get my package, and B - was I going to get what I ordered! I got both! With emails keeping my posted on what was happening. I am going to order another item next month, was a great experience, and feels good to know that I have a place that I can shop online that I trust. Light in the box is awesome, I am looking forward to this Christmas season using them! Two thumbs up!