Size- I ordered with custom measurements and it fits perfectly! My measurements are 37-25-37.5 and I am 6'0 tall, so an "off the rack size" was definitely not an option for me. I am so glad LightInTheBox offers and encourages the custom fit!
Color- Sage. It is very close to color on my computer screen, and I like the actual color more than what I see online! Dress does ship inside out so I originally thought the color was wrong.
Weight: Satin fabric is lighter than expected, but that's a plus! It has a high quality feel to it and has a nice sheen in the light.
Communication: Communication with staff is a little difficult but nothing too bad. English is not their first language so there is some grammar/wording issues but nothing so bad you can't understand what they are trying to say. They responded quickly when I contacted them with my concern about the dress not arriving in time. In addition to responding quickly, they made my dress first priority.
Shipping: I paid for expedited shipping. Dress shipped 2 days before expected (likely because they made it first priority) and arrived in 3 days total, not 3 business days (shipped on a Friday arrived Monday). Dress was inside out and folded to fit in a medium size (13'x8'x3") box. The fabric does have some creasing but I am letting it hang and most of the crease do not show when the dress is on.
Overall: I was very confident in placing my order UNTIL I read reviews (horror stories) online. I decided to take a chance and am absolutely thrilled with my purchase. The dress is perfect in length, color, and fit. I ordered on March 26th, it shipped April 11th and arrived April 14th, 2 weeks before my event and does not need any alteration. For future orders I would order 1.5-2 months in advance, because if I had needed any alterations, I don't think 2 weeks would be enough time. I will definitely order from LightInTheBox again!